Retail Sales and Operations Coordinator (Full Time)

T1 Sports; Richmond; Hybrid; CAD 42,000 - 68,000; Full time

Benefits offered by this job

Employee discounts

On-site training

Career growth

Job summary

T1 SPORTS in Richmond, BC, is seeking a Retail Sales and Operations Coordinator to support day-to-day store operations, assist customers, and manage online orders. The role offers growth toward Store Manager and related management opportunities within a small, hands-on team.

This permanent full-time position includes weekend shifts and a salary range shown below, with potential for annual bonus and on-site training. Ideal candidates are motivated, customer-focused, and tech‑savvy.

Qualifications

• Comfortable working in a small business setting.
• Able to communicate effectively in person, on phone, and by e‑mail.
• Able to multi-task in a fast-paced retail environment.
• Detail-oriented, motivated, and eager to learn.
• Self-initiated and able to work independently or in a team.
• Strong ability to follow directions and complete tasks on time.
• Proficient with computer basics and math (e.g. Excel, e‑mail).
• Product knowledge in badminton and tennis or ability to learn quickly.

Responsibilities

• Provide excellent customer service in person, over the phone, and online to complete sales.
• Maintain the sales floor, manage deliveries, and update price tags.
• Coordinate racket stringing with technicians and manage orders with vendors.
• Pick, pack, ship, update, and follow up on online orders.
• Support store renovations, system upgrades, and other assigned tasks.

Skills

Customer service

Communication

Multi-tasking

Attention to detail

Independent worker

Team player

Payment handling

Product knowledge

Retail operations

Tech-savvy

Education

Bachelor's degree

Tools

MS Excel

Job description

[Job Title] Retail Sales and Operations Coordinator (Full Time)

T1 SPORTS is now hiring for the following position at our Richmond location.

[Salary]

$41,600 - $68,120
-Eligible for Annual Bonus

[Job Classification]

Permanent Full Time (Weekend shifts required)

[Company Overview]

T1 SPORTS is a local sporting goods store located in Richmond, BC, specializing in racket sports related products and services for Badminton, Tennis, and Pickleball. T1 SPORTS has operated for over 15 years and is currently looking for a Permanent Full Time Retail Sales and Operations Coordinator to join our team to help coordinate and manage the daily Store Operations.

[Position Summary]

As the Retail Sales and Operations Coordinator, you are a capable and dedicated team member who uses your experience and knowledge to support the store’s day‑to‑day operations by assisting customers, maintaining the sales floor, coordinating with racket technicians & vendors, and managing online orders. This role is ideal for candidates who are interested in joining a small business and take on the responsibility of managing the store operations. This role has a career development opportunity to become the Store Manager or take part of other management roles within the company in the long term.

[Responsibilities]

• (a) Customer Service – provide advice and assistance to customers in person, on phone, and online to complete sales transactions
• (b) Sales Floor – organize sales floor, unpack and check deliveries, maintain product inventories, update price tags
• (c) Operations Support – coordinate racket stringing jobs with technicians, manage orders and payments with vendors, maintain sales and inventory records
• (d) E-Commerce – pick, pack, ship, update, and follow up with online orders
• (e) Others – support upcoming store renovations, future system upgrades, and other tasks as assigned

[Knowledge, Skills & Abilities Required]

• Comfortable working in a small business setting
• Able to communicate, provide recommendations, and explain concepts in an effective and professional manner in person, on phone, and by e‑mail
• Able to multi‑task and work effectively in a fast‑paced and busy retail environment
• Pay high attention to details, motivated, and with a high willingness to learn
• Seft initiated, able to work independently at the store, as well as in a team setting
• Strong ability to follow directions and complete assigned tasks on time
• Sound computer and math skills (e.g. Excel, E‑mail)
• Familiar with Badminton & Tennis product knowledge OR proven ability to quickly learn, understand, analysis, and adopt to new product knowledge
• Able to handle payment accurately
• Able to lift up to 30lb

[Qualifications & Experience]

• Able to work weekend shifts as needed
• Minimum 3-5 years of full time working experience or equivalent
• Minimum of 2 years of customer service experience
• Basic to intermediate MS Excel skills
• Completion of a Bachelor's degree or equivalent is an asset
• Ability to communicate effectively in Chinese Language (Mandarin and/or Cantonese) is an important asset

[Benefits]

• Employee discounts program
• Full on‑site job training
• Career growth, development, promotion opportunities
• Annual bonus and incentive programSalary commensurate with experience