Supervisor

JD Sports Fashion PLC; Richmond; On-site; CAD 27,000 - 29,000; Full time

Job summary

JD Sports Richmond Centre in Richmond, BC, is hiring for Part-Time and Full-Time Supervisors. You will deliver top-tier customer experience, lead a growing team, and ensure operational excellence through scheduling, inventory control, and performance coaching.

Role requires 2–3 years of retail leadership, passion for streetwear, and strong communication. Flexible hours including nights, weekends, and holidays are expected.

Qualifications

• 2–3 years retail management experience.
• Passionate about streetwear and sneaker culture.
• Experience supervising, training and coaching sales staff.
• Confident engaging customers to deliver elevated experiences.
• Willingness to work nights, weekends and holidays.
• Preferred Mandarin and/or Cantonese speaking.

Responsibilities

• Ensure high levels of customer satisfaction through product knowledge.
• Train and grow a team focused on delivering outstanding experiences.
• Generate sales and achieve KPIs while managing visual standards.
• Balance customer, staff, and store leadership needs to drive results.
• Support store initiatives and community outreach with leadership.

Skills

Retail management

Streetwear knowledge

Coaching sales associates

Customer engagement

Financial analysis

Job description

Department: Retail Stores
Location: Richmond Centre, BC
Workplace Type:On-site
Job Type:Full-time/ Permanent
Wage:$19.80 - $21.00 hourly

The Team:

JD Sports is a sports-fashion retail company with the incentive to inspire the emerging generation of globally minded consumers through a connection to the universal culture of sport, music and fashion. Established in 1981, the JD Group is a leading global omnichannel retailer of Sports, Fashion, and Outdoor brands. With our retail stores expanding and evolving all throughout Canada, The Group is continuously finding and developing talent that adds to the inclusive and diverse work culture. JD continuously and successfully sets the global standard for retail experience best through the unique delivery of the world's most authentic brands to the market. Our commitment to showcasing brands in a premium environment and stores remain a key part of the JD strategy.

The Role:

Our Retail team is looking for a Part-Time Supervisor and Full-Time Supervisor to join our JD Sports Richmond Centre location! Come join our quickly growing and developing team at JD Sports Canada. Main responsibilities include delivering excellent customer experience and fostering growth and development to the team. Most importantly you will ensure operational excellence by performing managerial tasks, such as scheduling, maintaining inventory, and/or evaluating employee performance.

Key Duties/Responsibilities:

• Ensure high levels of customer satisfaction by being knowledgeable on all products offered.
• Train and grow a team who are focused on delivering outrageous experiences to our community through coaching and feedback.
• Generate business results and achieve key KPIs
• Delivering sales, customer experience, merchandising, visual, and operational expectations.
• Act as a partner between customers, sales associates and store leadership.
• Ability to learn and share expertise of products and trends to fit customer’s needs.
• Maintains an awareness of all product knowledge, and current or upcoming product / trends.
• Contributes to a positive and inclusive work environment.
• Support key initiatives as empowered by and in partnership with the Store Manager.
• Take a proactive approach to growing the business through community outreach.
• Choose culture first in everything you do, with a commitment to personal growth and self-awareness.
• Provide outrageous experiences 100% of the time, sharing our awesome products with our Community.

Skills/Experience/Knowledge needed:

• Minimum 2 - 3 years of retail management experience.
• Passionate and knowledgeable about streetwear and sneaker culture.
• Experience supervising, training and coaching sales associates.
• Confident and comfortable engaging customers to deliver an elevated experience.
• Motivated to achieve great results because of one's enthusiasm from interacting with customers and athletic products.
• Strong cognitive and mathematical skills, including problem analysis, decision making and financial analysis
• Is resourceful and versatile in responding to changing demands and opportunities in a rapidly changing omni-channel retail environment.
• High level of ethics, values, integrity, and trust.
• Flexible availability - including nights, weekends, and holidays.
• Leadership - You're an inspirational and dynamic leader who is naturally warm and compassionate towards others with an insatiable drive to exceed results and celebrate successes.
• Preferred: Mandarin and/or Cantonese speaking