Sport Shop Attendant

Fitzii; Vancouver; On-site; CAD 28,000 - 29,000; Part time

Benefits offered by this job

Employee meals

Free parking

Employee recognition fund

Job summary

Vancouver Lawn Tennis & Badminton Club in Vancouver is seeking a Part-Time Sport Shop Attendant to join the Sport Shop team. The role offers Monday, Wednesday, and Thursday shifts from 9:30 am to 5:30 pm, with additional hours during month-end inventory and events.

The Attendant will help members with tennis-related product choices, handle phone and email inquiries, assist with online court bookings, and maintain shop organization.

Qualifications

• Retail experience is preferred.
• Strong customer service and interpersonal skills.
• Ability to be proactive and self-motivated.
• Experience working independently with minimal supervision.

Responsibilities

• Answer member questions about tennis products and help select the best option.
• Phone and email correspondence.
• Assist with online court bookings and educate members on booking rules.
• Court monitoring and enforcing club rules when needed.
• Maintain shop organization and restocking of products.
• Assist with inventory and events as needed.

Skills

Customer service

Interpersonal skills

Communication

Team player

Organized

Detail oriented

Punctual

Self-motivated

Tools

MS Office

POS systems

Job description

Type: Full-time

Description

The Vancouver Lawn Tennis & Badminton Club (“the Club”) is one of the city’s most prestigious private racquets clubs. Located just a few minutes from downtown, the Club offers exceptional tennis, badminton, squash, fitness and aquatics programming for over 4,000 members, along with a variety of social events with upscale-casual dining in 3 restaurants.

The Club is currently seeking a Part-TimeSport Shop Attendantto join our team..

OVERVIEW

The Sport Shop caters to members and guests including tennis, badminton, squash, aquatics, and fitness enthusiasts.

This is a part-time position with weekly shifts on Mondays, Wednesdays, and Thurdays from 9:30 am - 5:30 pm. Additional shifts may be requested to assist with inventory and other month end duties or to cover vacation with specific hours confirmed in advance according to business needs.

Reports to: The Athletics Director.

ROLES & RESPONSIBILITIES

• Answering member questions about sports products (primarily tennis-related), and helping them select the best product for their needs
• Phone and email correspondence
• Answering member questions about court bookings
• Assisting members with online court bookings while adhering to the booking and club rules at all times
• Helping to educate members about the booking rules
• Court monitoring and enforcing club rules (i.e. relating to appropriate attire) when needed
• Maintaining organization of the shop including folding clothing, restocking shelves, dusting etc.
• Replenish supply of tennis balls, badminton shuttles, and squash balls at Member Services as needed
• Assisting with monthly inventory as needed
• Perform other shop related tasks as set out by the Athletics Director
• Various business administrative tasks as related to operating a Sport Shop
• Assisting with Events and Tournaments as needed
• Other administrative tasks as required

Qualifications/Experience

The ideal candidate will have:

• A strong racquet sport background with knowledge of various products and product lines particularly related to tennis is preferred,
• Experience in a retail environment
• Strong customer service and interpersonal skills
• The ability to be pro-active and self-motivated
• Experience working independently and with minimal supervision
• Proficiency with basic computer programs, including MS Office and point of sale systems
• Professional, friendly, positive attitude
• Experience stringing tennis, badminton, and/or squash racquets is an asset. Training will be provided for the right candidate

Skills/Characteristics

• High degree of professionalism
• Exceptional customer service skills
• Excellent communication skills
• Organized and detail oriented
• Punctual, reliable, respectful
• Team player
• Ability to take direction and follow policies and procedures
• Positive attitude

Rate of Pay: $20.00 - $21.00/hour

Staff members are not permitted to use the club facilities and no benefits are included with this part-time position.

At Vancouver Lawn, we offer a positive and friendly environment, competitive wages, employee recognition fund, employee meals and free parking.

If you are someone who has a passion for sports, people, and delivering outstanding service, we'd love to hear from you!

We thank all applicants for their interest, however, only those shortlisted will be contacted for an interview.