Retail Representative - Float

Purolator; Toronto; On-site; CAD 60,000 - 80,000; Part time

Job summary

A leading company in logistics is seeking customer service associates to join their team in North York. The role involves serving customers effectively, resolving inquiries and complaints, and assisting with shipping details. Ideal candidates will have strong problem-solving skills and a focus on customer orientation, along with experience in retail or customer service.

Qualifications

• 3-12 months experience in customer service or retail preferred.
• Comfort with technology and ability to lift 70 lbs.

Responsibilities

• Serve customers efficiently on the phone and in person.
• Upsell and cross-sell corporate products and services.
• Handle customer inquiries and resolve complaints.

Skills

Customer service orientation

Problem solving

Communication skills

Relationship building

Experience with technology

Education

High school diploma or equivalent

Tools

POS systems

Job description

Opportunities delivered

Looking for an opportunity to learn and grow within Purolator? This is your chance to help us deliver on our customers' promises.

Working schedule: minimum 25 hours weekly (Sunday-Saturday availability).

Location: 80 ValleyBrook Drive, North York, ON

Starting hourly rate of pay: $20.93

Description

• Customer Service Orientation

• Serving our customers in the most efficient and courteous manner on the telephone and in person
• Upselling and cross-selling corporate products and services
• Handling customer complaints and inquiries
• Problem solving
• Working to resolve problem shipments
• Working to resolve equipment and technology challenges
• Collaborating with Head Office, local management, drivers, warehousing staff, account managers, and other corporate partners to ensure excellence in customer service
• Relationship building with customers and key contacts such as vendors and building tenants
• Assisting customers with shipping details and account challenges using technology
• Loading, scanning, logging, and calling resolution freight
• Cash reconciliation including deposits and key control

Responsibilities

• Communicating positively with all partners both orally and in writing
• Listening to customers and key partners
• Personal responsibility and accountability
• Compliance with all corporate policies and procedures, including uniforms
• Adherence to safety standards
• Punctuality and attendance
• Living the Purolator values and representing them to customers and partners
• Other duties as assigned by management

Key Areas of Focus

• Customer service orientation and problem-solving skills
• Ability to build relationships
• Experience and comfort with technology
• Excellent communication skills
• Personal responsibility and accountability
• Customer service or retail experience (3-12 months preferred)
• Experience with POS systems (3-12 months preferred)
• Ability to lift 70 lbs and stand for 3-hour intervals

Additional Information

Location: 552 - North York

Working Conditions: Warehouse and retail environment

Posting Number: 67076

Purolator is an equal opportunity employer committed to diversity and inclusion. We consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or other factors. Accommodations available upon request.

We prioritize a safe and healthy workplace, right roles, and the right support for our employees. We hire for attitude and train for skills. Learn more about us and our values at purolator.

Every day, our employees connect with each other and our customers to make a positive community impact.