Retail Representative Float

Purolator; Calgary; On-site; CAD 30,000 - 40,000; Part time

Job summary

A leading company in the logistics sector is seeking a dedicated Customer Service Representative. In this role, you will be responsible for providing exceptional service to customers, resolving inquiries, and building strong relationships. This position offers a chance to grow within the company while adhering to corporate policies and values. Join us to make a positive impact in the community!

Qualifications

• Preferred experience includes 3-12 months in customer service, retail, or using POS systems.
• Ability to lift 70 lbs. and stand for 3 hours is required.

Responsibilities

• Serving customers efficiently and courteously on the phone and in person.
• Handling customer complaints and inquiries.
• Collaborating with various stakeholders to ensure excellent service.

Skills

Customer service orientation

Problem-solving ability

Relationship building skills

Technological proficiency

Excellent communication skills

Personal responsibility and accountability

Job description

- Location: Primary location: Aero,
Secondary locations: Northland, Brick, and South Depot

- Hours of work: 27.5 hours per week

- Wage: $25.59 per hour

Opportunities delivered

Looking for an opportunity to learn and grow within Purolator? This is your chance to help us deliver on our customers’ promises.

Description

• Customer Service Orientation

- Serving our customers in the most efficient and courteous manner on the telephone and in person

- Up-selling and cross-selling corporate products and services

- Handling customer complaints and inquiries

- Problem solving

- Working to resolve problem shipments

- Working to resolve equipment and technology challenges

- Collaborating with Head Office, local management, drivers, warehousing staff, account managers, and other corporate partners to ensure excellence in customer service

- Building positive relationships with all stakeholders including customers, vendors, building tenants, etc.

- Assisting customers with shipping details and account challenges using technology

- Loading, scanning, logging, and calling resolution freight

- Cash reconciliation including deposits and key control

- Effective communication with all parties

Responsibilities

• Communication

- Communicating positively with Head Office, management, drivers, warehousing staff, and partners both orally and in writing

- Listening to customers and partners

• Personal Responsibility and Accountability

- Adhering to all corporate policies, procedures, and safety standards

- Punctuality and attendance

- Living the Purolator values

- Representing Purolator professionally

- Other duties as assigned

Key Areas of Focus

• Customer service orientation
• Problem-solving ability
• Relationship building skills
• Technological proficiency
• Excellent communication skills
• Personal responsibility and accountability

Preferred experience includes 3-12 months in customer service, retail, or using POS systems. Ability to lift 70 lbs. and stand for 3 hours is required.

Additional Responsibilities

Details on education, experience, and skills are to be provided.

Posting Details

Working Conditions: Retail and warehouse environments

Posting Number: 66901

Purolator is an equal opportunity employer committed to diversity and inclusion. We consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or Indigenous status. We provide accommodations during the recruitment process upon request.

We believe our success depends on providing a safe workplace and the right support for our employees. We hire for attitude and train for skills. Learn more about us and our values at purolator.

Every day at Purolator is an opportunity to connect and make a positive community impact.