Retail Overnight Stocking & Customer Service Pro

Michaels Stores; Saskatoon; On-site; CAD 18,000 - 25,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Tuition assistance

Employee discounts

Job summary

Michaels Stores in Saskatoon, SK is seeking team members to deliver friendly customer service, help customers shop, and ensure a fast, friendly checkout experience. You will assist with truck unloading, stocking, planograms, and omnichannel processes such as Buy Online Pickup in Store and Ship From Store, helping maintain a well-merchandised, in-stock store.

Benefits include health insurance, paid time off, tuition assistance, generous employee discounts, and more.

Qualifications

• Retail and/or customer service experience preferred

Responsibilities

• Help customers shop, locate products, and provide them with solutions
• Provide a fast and friendly checkout experience; execute cash handling to standards
• Engage customers on the Rewards program and Private Label Credit Cards and complete enrollments
• Educate customers on the Voice of Customer (VOC) survey
• Assist with Omni channel processes, including Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS)
• Participate in truck unload, stocking, and planogram (POGs) processes
• Responsible to complete merchandise recovery and maintenance including the merchandise return / go back process and general store recovery to ensure a well-merchandised and in-stock store
• Perform Store In Stock Optimization (SISO) and AD set duties as assigned
• Support shrink and safety programs
• Adhere to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements; execute Company policies and standards
• Interact with others in an accepting and respectful manner; remain positive and respectful, even in difficult situations; promote commitment to the organization’s vision and values; project a positive image and serve as a role model for other Team Members
• Cross trained in Custom Framing selling and production

Skills

Customer service

Cash handling

Sales support

Store merchandising

Job description

Michaels Stores in Saskatoon, SK is seeking team members to deliver friendly customer service, help customers shop, and ensure a fast, friendly checkout experience. You will assist with truck unloading, stocking, planograms, and omnichannel processes such as Buy Online Pickup in Store and Ship From Store, helping maintain a well-merchandised, in-stock store.

Benefits include health insurance, paid time off, tuition assistance, generous employee discounts, and more.