Retail Ops Lead — Empower Teams & Merchandising

PetSmart; London; On-site; CAD 52,000 - 72,000; Full time

Benefits offered by this job

Health & Wellness Benefits

RRSP with company match

Paid Time off for full-time associates

Associate discounts

Tuition Assistance

Career pathing

Development opportunities

Job summary

PetSmart is seeking a Retail Operations Lead to drive store excellence in merchandising, inventory management, pet care operations, and opening/closing procedures. You will oversee associates, maintain a safe, organized environment, and ensure policy compliance while delivering a great customer experience.

The role requires strong leadership, strong communication, and the ability to adapt to a fast-paced retail setting with a focus on pets and customer care.

Qualifications

• 2+ years of retail supervisory experience in a customer-focused environment.
• Full-time availability; ability to work evenings, weekends, and holidays.

Responsibilities

• Support and guide sales associates in merchandising and product knowledge.
• Lead and direct associates as acting leader on duty when required.
• Manage store operations, inventory, POS transactions, and store standards.

Skills

Retail leadership

Communication

Organizational skills

Job description

PetSmart is seeking a Retail Operations Lead to drive store excellence in merchandising, inventory management, pet care operations, and opening/closing procedures. You will oversee associates, maintain a safe, organized environment, and ensure policy compliance while delivering a great customer experience.

The role requires strong leadership, strong communication, and the ability to adapt to a fast-paced retail setting with a focus on pets and customer care.