Retail Operations Lead — Grow, Mentor & Optimize Store

PetSmart; Whitby; On-site; CAD 25,000 - 39,000; Full time

Benefits offered by this job

Health & Wellness Benefits*

Paid Weekly

Group RRSP with company match

Paid Time off

Associate discounts

Tuition Assistance

Career pathing

Development opportunities

Job summary

PetSmart’s Process Lead in Canada drives operational excellence in stores, overseeing merchandising, inventory, pet care, and staff supervision. The role emphasizes maintaining a safe, clean environment while delivering excellent customer service and upholding brand standards.

Applicants should have 2+ years of retail supervisory experience, be available full-time, and proficient with computer applications. The position offers benefits and growth opportunities within a values-driven culture.

Qualifications

• 2+ years of retail supervisory experience in a customer-focused environment.
• Proficiency with computer applications and store systems.
• Strong written and verbal communication skills.
• Ability to stay organized and calm under pressure.

Responsibilities

• Lead and guide sales associates in merchandise handling and presentation.
• Direct daily tasks and assist with onboarding, mentoring, and coaching.
• Oversee store opening/closing procedures and cash handling compliance.
• Manage inventory levels, audits, stock replenishment, and markdowns.
• Maintain store standards and ensure a safe, welcoming environment.
• Support pet care operations and positive customer experiences.

Skills

Retail supervision

Full-time availability

Computer proficiency

Communication skills

Organizational skills

Job description

PetSmart’s Process Lead in Canada drives operational excellence in stores, overseeing merchandising, inventory, pet care, and staff supervision. The role emphasizes maintaining a safe, clean environment while delivering excellent customer service and upholding brand standards.

Applicants should have 2+ years of retail supervisory experience, be available full-time, and proficient with computer applications. The position offers benefits and growth opportunities within a values-driven culture.