Retail Operations Supervisor

Staples Canada; Toronto; On-site; CAD 50,000 - 65,000; Full time

Job summary

A leading company, Staples Canada, seeks a Retail Operations Supervisor in Toronto to drive sales and operational excellence. Key responsibilities include overseeing customer service, merchandising, and training associates while ensuring adherence to brand standards. Ideal candidates have 3+ years in retail and supervisory experience, ready to engage and motivate associates.

Benefits

Associate discount

Health and Dental benefits

RRSP/DPSP

Performance bonuses

Learning & Development programs

Qualifications

• 3+ years of prior customer service experience in retail.
• 1-2 years of prior supervisory experience.
• Ability to operate in a fast-paced environment.

Responsibilities

• Lead by example in customer service and operational excellence.
• Oversee merchandising, inventory, and training associates.
• Ensure compliance with health and safety policies.

Skills

Customer Service

Sales Skills

Organizational Skills

Multitasking

Visual Merchandising

Job description

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Some of what you will do

As a Retail Operations Supervisor, you will play a pivotal role in driving sales and operational excellence. You will lead by example, providing engaging customer service that consistently exceeds expectations. Your focus on continuous improvement ensures high performance and adherence to merchandise and brand standards.

Job Description

Some of what you will do

As a Retail Operations Supervisor, you will play a pivotal role in driving sales and operational excellence. You will lead by example, providing engaging customer service that consistently exceeds expectations. Your focus on continuous improvement ensures high performance and adherence to merchandise and brand standards.

Additionally, you will supervise and handle all aspects of operational excellence for the store, including merchandising, freight flow, promotions, and front office tasks, including weekly cash office administration and reporting. As a keyholder, you act as a leader on duty, supporting programs and training throughout the store.

Specifically, you will

• Customer Engagement: Model and coach, our selling model behaviors, engage with customers, and motivate associates to do the same. Ensure a seamless customer experience by utilizing all tools and techniques available.
• Operational Excellence: Oversee all aspects of inventory and merchandising standards, in partnership with managers, this includes the sales floor being customer-ready every day, visual merchandising, promotional set ups and signage. Supervise the organization and management of backroom tasks and provide regular reports on stock levels and sales trends relating to operational excellence.
• Training and Development: Support training, development, and coaching of associates. Play a supporting role in performance conversations and coaching for a high-performance and sales-focused culture.
• Communication: Facilitate clear and timely communication for associates, create and lead meetings, and ensure smooth operations by addressing any issues promptly.
• Health & Safety: Support health and safety policies and procedures, conduct regular inspections, and maintain a clean and safe environment.
• Administrative Duties: Perform front office tasks, including weekly cash office administration and reporting. Ensure the accurate and consistent execution of cash office management.
  
  

Some Of What You Need

• 3+ years of prior customer service experience in retail is required.
• 1-2 years of prior supervisory experience with direct accountability for achieving sales and service targets.
• Ability to operate in a fast-paced environment with strong prioritization, organization, and multi-tasking skills.
• Strength and keen eye for visual merchandising.
  
  

Some Of What You Will Get

• Associate discount
• Health and Dental benefits
• RRSP/DPSP
• Performance bonuses
• Learning & Development programs
• And more...
  
  

About Us

Staples Canada is an equal opportunity employer committed to diversity and inclusion and we encourage applications from all qualified candidates, including those with disabilities.

About The Team

About the Team

At Staples Canada we are dynamic, inspiring partners to our customers and the communities in which we live. As The Working and Learning Company, we inspire people to work smarter, learn more and grow every day. We’re looking for curious, approachable, and passionate individuals who love finding solutions. If that’s you, let’s work, learn, and grow together.

We are building an inclusive and diverse team

Staples Canada is continuously working towards creating an inclusive and diverse work environment. We welcome, value and thrive on perspectives and contributions from backgrounds that vary by race, gender, sexual orientation, gender identity or expression, lifestyle, age, educational background, national origin, religion or physical ability. If you have a disability or special need that requires accommodation, please let us know.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Sales and Business Development

• Industries

  Retail

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