Retail Operations Manager – Customer Experience

DISCUS SUPPLY CO LTD.; Richmond; On-site; CAD 40,000 - 54,000; Full time

Benefits offered by this job

Dental plan

Vision care benefits

Job summary

DISCUS SUPPLY CO LTD. is seeking a hands-on retail leader to direct daily operations in a Richmond, Canada store. You will manage staff, organize duties, and ensure smooth day-to-day service, merchandising, and customer engagement.

The role emphasizes market research, inventory decisions, and marketing execution to boost sales while maintaining high service standards. English required; permanent, on-site position with a 35-hour workweek.

Qualifications

• High school graduation required.
• Experience in retail or service environment preferred.
• Strong communication and interpersonal skills required.

Responsibilities

• Direct and control daily operations.
• Evaluate daily operations and plan activities.
• Manage staff and assign duties.
• Study market trends to determine consumer demand and sales potential.
• Procure merchandise for resale and determine services to offer.
• Develop and implement marketing strategies.
• Recruit, hire and supervise staff and/or volunteers.
• Resolve customer requests and supply shortages promptly.

Skills

Staff management

Customer service

Marketing strategies

Merchandise planning

Education

Secondary (high) school graduation certificate

Tools

Point of sale system

MS Outlook

Word processing software

Job description

DISCUS SUPPLY CO LTD. is seeking a hands-on retail leader to direct daily operations in a Richmond, Canada store. You will manage staff, organize duties, and ensure smooth day-to-day service, merchandising, and customer engagement.

The role emphasizes market research, inventory decisions, and marketing execution to boost sales while maintaining high service standards. English required; permanent, on-site position with a 35-hour workweek.