Retail Management - District Team Lead

Wireless DNA Inc.; Toronto; On-site; CAD 70,000 - 100,000; Full time

Job summary

Wireless DNA Inc. is seeking a dynamic sales leader to drive performance and customer satisfaction in their retail operations. The ideal candidate will have a proven track record in sales strategy, team coaching, and customer service excellence. This role involves creating actionable training plans and implementing strategies to enhance staff performance and customer satisfaction.

Qualifications

• Proven sales leadership experience in a retail environment.
• Experience in coaching and developing teams.
• Strong understanding of customer service principles.

Responsibilities

• Create strategies to meet district sales objectives.
• Coach teams to deliver exceptional client experiences.
• Oversee training and development for retail staff.

Skills

Sales Strategy

Leadership

Customer Service

Training and Development

Relationship Building

Job description

Wireless DNA Inc., 1109 - 4789 YONGE STREET, Toronto, Ontario, Canada Req #110

May 15, 2025

• Create strategies to meet district sales objectives and ensures stores remain profitable
• Coach and develop teams to deliver exceptional leadership skills and optimal client experiences and inspire positive sales behavior
• Build a trusting relationship with his/her teams by conducting valuable, purposeful driven visits with operational intensity to improve business results
• Utilize your dynamic sales and leadership experience as well as an innovative approach to lead the organization throughconstant period of business and technological change
• Oversee and evaluate the current level of direct customer service skills of all retail staff members of every customer facing role to determine a measurable level of customer satisfaction rates and to create a learning strategy for constant and measurable improvement
• To oversee an assessment of the current level of specific wireless and related industry knowledge of all retail field staff members including Store Managers, Managers in Training, Assistant Managers and Sales Representatives
• To assist in arranging learning and training for all new retail hires in conjunction with HR Department
• To identify specific areas of improvement required in staff training in a report, such that an action plan should be created to commence immediate corrective actions
• To create and implement a formal progress review of results at three (3) months, six (6) months and one (1) year on measurable items including: customer satisfaction reports, employee satisfaction reports, employee turnover reductions
• Wireless DNA Inc., 1109 - 4789 YONGE STREET, Toronto, Ontario, Canada