Retail Location Coordinator

Midwest co-operative services; Hanover; On-site; CAD 42,000 - 56,000; Full time

Benefits offered by this job

Uniform and boot allowance

Educational assistance program

Employee Referral Program

Company Matched Pension Plan

Benefits Package (Life, AD&D, LTD, Ext

Profit Sharing

Vacation & Sick time

Job summary

Midwest Co-op is seeking a Retail Location Coordinator to support daily store operations, staff coordination, and customer service at a single Ontario location. The role emphasizes merchandising, inventory, and promoting cooperative values among members and customers.

The position involves working under the Retail Location Manager to ensure smooth operations, strong team collaboration, and high service standards across all departments.

Qualifications

• High school diploma or equivalent required; post-secondary in business/retail preferred.
• 2–4 years of leadership/management experience.
• 3–5 years of customer service, with product merchandising, inventory, and retail sales knowledge.
• Strong working knowledge of basic accounting and computer systems used in retail.
• Proficient in Office 365 including Excel, Word, Outlook, and Teams.
• Excellent communication and organizational skills; ability to multi-task.

Responsibilities

• Support daily store operations to ensure a smooth and welcoming shopping experience.
• Deliver excellent customer service by assisting members and customers, resolving routine issues, and promoting co-operative values.
• Assist with onboarding, training, and development of new and existing staff; help coordinate scheduling and timecards.
• Help manage inventory, product coding, pricing, descriptions, and system updates; ensure proper merchandising.
• Coordinate in-store promotions, advertising, and product displays to enhance visibility and sales.
• Ensure compliance with company policies, OHSA requirements, and safety protocols.

Skills

Leadership

Customer service

Merchandising

Inventory management

Sales techniques

Cash handling

Communication

Team coordination

Education

High school diploma

Post-secondary in business/retail

Tools

Office 365

Excel

Point of Sale systems

Job description

Midwest Co-op is currently accepting resumes for the position of Retail Location Coordinator. Under the direction of the Retail Location Manager, the Retail Location Coordinator supports the daily operations of a single MCS retail location specializing in farm supply, hardware, feed, and lifestyle products. This role assists with staff coordination, inventory management, customer service, and merchandising to ensure efficient store performance and alignment with co-operative values. This position plays a key role in fostering team collaboration and maintaining high service standards.

SUPERVISION AND LEADERSHIP

• Support the oversight of retail staff and assist with coordinating delivery dispatch operations when needed.
• Demonstrate leadership by mentoring staff in key areas such as sales, system usage, store upkeep, merchandising, cash handling, preventative maintenance, and product knowledge.

ESSENTIAL JOB FUNCTIONS

STORE OPERATIONS & CUSTOMER SERVICE

• Support daily store operations to ensure a smooth and welcoming shopping experience
• Deliver excellent customer service by assisting members and customers, resolving routine issues, and promoting co-operative values
• Help maintain store cleanliness, organization, and seasonal merchandising standards
• Assist with in-store promotions, advertising, and product displays to enhance visibility of MCS products and services

STAFF SUPPORT & SCHEDULING

• Provide guidance and support to store employees across departments during daily tasks
• Assist with onboarding, training, and development of new and existing staff
• Help coordinate scheduling and review timecards under the direction of the Retail Location Manager
• Foster a positive team environment that aligns with company goals and values

INVENTORY & MERCHANDISING

• Monitor inventory levels and ensure products are in saleable condition within budget guidelines
• Support accurate product coding, pricing, descriptions, and system updates
• Assist with cycle counts, variance tracking, and corrective actions
• Ensure departments are stocked, labeled, clean, and visually merchandised
• Maintain outdoor displays and assist with seasonal upkeep such as snow removal and lawn care

SALES, BUDGETING & VENDOR COORDINATION

• Contribute to achieving approved sales and expense targets through effective support and execution
• Price products within established guidelines to meet margin goals
• Assist with vendor coordination to ensure timely and accurate product deliveries
• Help receive and verify shipments for quality, quantity, and cost accuracy

COMPLIANCE & ADMINISTRATION

• Support adherence to company policies and legislative requirements including sales, credit, inventory, cash handling, and health & safety
• Maintain working knowledge of energy, feed, and crop products, programs, and invoicing procedures
• Promote inter-branch collaboration and uphold MCS’s image and community presence
• Care for company assets and maintain a professional personal appearance

OTHER JOB FUNCTIONS

• Follow all health and safety requirements under the Occupational Health and Safety Act (OHSA), including using required protective equipment, following safety procedures, and reporting any potential hazards.
• Follow all company personnel policies, including expectations related to training, performance, and conduct.
• Participate in required MCS training such as Ministry of Labour courses, Health & Safety Standards, Policies, and AODA accessibility training.
• Work cooperatively with approved contractors and follow all related safety procedures when contractors are on site.
• Maintain any required licenses, certifications, or regulatory requirements needed for your role.
• Perform other assigned duties as assigned.

REQUIREMENTS

• High school diploma or equivalent required; post-secondary education in business, retail management, or a related field is preferred
• Preferably 2–4 years of leadership and/or management experience
• Ideally possesses 3–5 years of customer service experience, with essential knowledge of product merchandising techniques, inventory management, and retail sales strategies
• Strong working knowledge of basic accounting and computer systems used in retail operations.
• Proficient in Office 365 including Excel, Word, Outlook, and Teams
• Effective oral and written communication and organizational skills
• Ability to multi-task and maintain a positive, professional manner under all conditions

WORKING CONDITIONS

• Primarily works within a retail store environment, including indoor areas, warehouse space, and outdoor grounds
• May be exposed to seasonal weather while assisting with tasks such as vehicle loading, snow removal, or lawn maintenance
• Requires frequent standing, walking, bending, and the ability to lift up to 25 kg
• May involve the use of ladders, forklifts, and other store-related equipment
• Occasional extended hours may be required during peak periods or special events

WHY WORK FOR US

Midwest Co-op believes that taking care of our employees is essential to our business. We are proud to offer our team competitive compensation and benefits programs including:

• Yearly uniform and boot allowance
• Educational assistance program
• Employee Referral Program
• Company Matched Pension Plan
• Benefits Package (Life, AD&D, LTD, Extended Healthcare & Dental)
• Profit Sharing
• Vacation & Sick time

We are committed to providing accommodation for persons with disabilities. Accommodation will be provided as part of our hiring process. If accommodation is required, all applicants are requested to make their needs known in advance.

We use AI-enabled tools to sort applications based on job-related criteria. Recruiters review all results and determines who moves forward.