Retail Keyholder: Sales & Store Ops Lead

Club Monaco; Toronto; On-site; CAD 35,000 - 50,000; Full time

Job summary

A leading fashion retail brand in Toronto seeks a Keyholder to enhance customer experience and operational efficiency. The candidate will supervise the sales floor, support training of new associates, and ensure compliance with operational procedures. Ideal candidates should have 1-2 years of retail experience, strong organizational and decision-making skills, and a dedication to customer service. This role requires standing, walking, and the ability to lift up to 20 lbs. Excellent communication in English is essential.

Qualifications

• Minimum of 1-2 years of retail experience.
• Excellent interpersonal skills supporting a team environment.
• Strong English communication, both verbal and written.

Responsibilities

• Deliver on the company’s customer service expectations.
• Support management team with training new associates.
• Ensure compliance with operational standards and procedures.

Skills

Retail experience

Interpersonal skills

English communication

Planning and organizational skills

Decision-making

Customer service

Job description

A leading fashion retail brand in Toronto seeks a Keyholder to enhance customer experience and operational efficiency. The candidate will supervise the sales floor, support training of new associates, and ensure compliance with operational procedures. Ideal candidates should have 1-2 years of retail experience, strong organizational and decision-making skills, and a dedication to customer service. This role requires standing, walking, and the ability to lift up to 20 lbs. Excellent communication in English is essential.