Retail Field Manager

Ask Athena; Calgary; On-site; CAD 70,000 - 90,000; Full time

Job summary

Ask Athena is seeking a Field Manager to support Western Canadian retail stores by delivering exceptional customer service while driving sales and day-to-day operations, including expense control, training, inventory, visual merchandising and regional marketing.

You will lead store teams, set and execute action plans to hit sales, KPI targets, and profitability. The role requires travel about 50% across Alberta, with 3–4 days in the head store and 1–2 days visiting local outlets.

Qualifications

• 3-5 years of prior multi-store retail management experience.
• Strong leadership capabilities, proven success in leading high performing teams.
• Possess a “customer first” service mentality.
• Have strong sales and client experience, demonstrating proven success in achieving sales goals and KPIs.
• Must possess strong time management and calendar/planning skills.
• Excellent written and verbal communication skills.
• Ability to travel 50% and visit stores within a region.
• Field Manager will work 3-4 days per week in head store and travel 1-2 days per week.

Responsibilities

• Work with store management to achieve sales and KPI targets.
• Analyze sales and traffic trends to develop and execute action plans for each store to increase store and region sales.
• Drive sales and service achievement through leadership, coaching and modeling skills.
• Lead by example – influence store teams to complete job duties effectively and efficiently.
• Develop short-term and long-term store and district strategies to accomplish company goals.
• Create alignment and focus on company priorities and expectations through consistent communication, reinforcement and follow up.
• Coaching and feedback- clearly articulate strengths and opportunities with Store Managers and store teams.
• Manage payroll within established guidelines, while maximizing payroll for key selling hours.
• Analyze business results and make strong decisions based on business acumen.
• Ensure a consistent superior customer experience in all stores – manage store compliments and complaints for the region.
• Provide ongoing product and salesmanship training for the stores to achieve sales goals.
• Operational Excellence: Ensure that all managers are trained and performing to company requirements.

Skills

Leadership

Customer focus

Sales experience

Time management

Travel ready

People development

Job description

The Field Manager will support the Western Canadian retail store locations by ensuring the stores deliver exceptional customer service while driving sales and managing day to day business operations including expense management, training, inventory shrink, visual merchandising, financial reporting and security, inventory control, and store level marketing.

• Work with store management teams to achieve and exceed all sales, profit and KPI targets while effectively managing payroll and maintaining inventory shrinkage within established guidelines.
• Analyze sales and traffic trends, collaborate with Division Manager to develop and execute action plans for each store to increase store and region sales while driving profitability.
• Drive sales and service achievement through leadership, coaching and modeling skills.
• Lead by example – influence store teams to complete job duties effectively and efficiently.
• Be available to answer questions and support store teams when needed, especially during peak selling times (which includes nights and weekends).
• Develop short-term and long-term store and district strategies to accomplish company goals and objectives.
• Create alignment and focus on company priorities and expectations through consistent communication, reinforcement and follow up.
• Coaching and feedback- clearly articulate strengths and opportunities with Store Managers and store teams.
• Actively network on a consistent basis. Ensure that there is viable bench strength for all positions in the area. Establish clear succession plans for management teams.
• Manage payroll within established guidelines, while maximizing payroll for key selling hours.
• Analysis, decision making and problem solving: resolve difficult or complicated challenges while using good judgement, partnering with home office team members when appropriate.
• Hold store teams accountable to company policies and procedures.
• Analyze business results and make strong decisions based on business acumen.
• Ensure that all stores in the region follow visual guidelines and directives.
• Ensure a consistent superior customer experience in all stores – manage store compliments and complaints for the region.
• Conduct regular visits to competitor locations and report observed changes in pricing, promotions, merchandise assortments and displays.
• Provide feedback on store business, store needs, customer requests, challenges in the field and store maintenance issues to the home office team in a timely fashion.
• Provide ongoing product and salesmanship training for the stores to achieve sales goals.
• Operational Excellence: Ensure that all managers are trained and performing to company requirements.

• 3-5 years of prior multi-store retail management experience.
• Strong leadership capabilities, proven success in leading high performing teams.
• Possess a “customer first” service mentality.
• Have strong sales and client experience, demonstrating proven success in achieving sales goals and KPIs.
• Excellent problem solving and decision-making abilities.
• Must possess a strong sense of integrity and ability to lead by example.
• Have strong time management and calendar/planning skills. Must have strong organization skills.
• Strong written and verbal communication skills.
• Ability to travel and visit stores within a specified region; dedicating time (7-8 hours in each store) to the training and development of the team, overseeing operations and building a working knowledge of the local area, business trends, customer trends, etc.
• Value a collaborative environment.
• Must possess strong business acumen; knowledge of sales (how to drive sales results and focus the team on selling/sales), KPI performance and how to calculate each KPI (additionally must understand which KPI needs to be focused on to drive business), inventory control/accuracy, loss prevention, operational policies &procedures (knowledge of P&Ps and ability to accurately articulate them to store teams), and basic business principles.
• Development of People is a must – this will include proficiency in recruiting, networking, interviewing, hiring, developing/coaching/building bench strength, succession planning, etc.
• Domestic travel 50%
• Field Manager position is working 3-4 days per week in head store and traveling 1-2 days per week to local Alberta stores. Secondarily, the travel schedule would adjust to reflect regular alternating monthly visits with one week block for British Columbia (min 6x per year); minimum bi-annual visits for 3 days to Manitoba; minimum bi-annual visit to Ontario home office.
• While the travel listed above is more the norm, it is the Field Manager’s responsibility to ensure that the stores are properly staffed, teams are fully trained, and the stores are open for business. There may be times when the Field Manager is required to travel for longer durations to accomplish this. The Field Manager may find themselves working in stores as coverage if needed to ensure that the store remains open for business.
• Field Manager is required to approve timecards for the region each Monday and complete Week-To Date sales reports each Friday
• Field Manager to complete SVRs (Store Visit Recaps) to ensure that stores are operating per company policy, guidelines and direction. The Field Manager must complete at least one SVR in each of their stores each quarter. If there are times where this can not be achieved due to staffing challenges, work with Retail Division Manager to resolve.