Store Manager

FIELDS; Fort St. James; On-site; CAD 52,000 - 76,000; Full time

Job summary

FIELDS is seeking a Store Manager to lead daily operations, drive sales, and build a strong team across our Canadian stores. You will ensure outstanding customer service, maintain store standards, and collaborate with head office and district leadership.

The ideal candidate has retail leadership experience, excellent communication, and a hands-on approach to coaching, planning, and executing merchandising and safety practices in a fast-paced environment.

Qualifications

• Exposure to commercial or retail industry.
• Strong customer service and leadership skills.
• Professional verbal and written communication.
• Highly organized with ability to re-prioritize workload.
• Self-motivated, proactive and able to work with minimal supervision.
• Detail oriented with strong follow through.

Responsibilities

• Develop sales through in-stock, merchandising concepts, credit marketing and effective communications with stakeholders.
• Develop people through training, coaching, performance management and succession planning.
• Deliver quality customer service and lead service initiatives while representing our values.
• Support operational controls including health & safety, store standards, SOPs and labor/expense management.
• Lead store team to achieve company goals and drive profitability.

Skills

Customer service

Leadership

Communication

Organization

Initiative

Detail oriented

Job description

FIELDS opened its first store in 1950 and has been owned and operated by FHC Enterprises Ltd. since 2012. We’re a Canadian owned, community oriented company looking for amazing people to join our team. With 68 stores across western Canada, our mission is to help small town Canadians live better lives by delivering goods and services for less. We take pride in partnering with local charities and strive to make a positive impact in each and every community we serve. FIELDS is a proud recipient of the Rotary “Inclusive Employer” award for exemplifying diversity in the workplace and is ranked amongst the top 100 privately owned companies in BC by Business in Vancouver.

We are currently looking for a Store Manager to join our dynamic team.

The ideal candidate will embody our values with PRIDE (Passion to serve, Respect, Impact, Doing the right thing, Enterprising) while leading store operations, meeting and exceeding sales goals, and developing a strong team. Efforts of continuous improvement will be rewarded through our generous bonus programs, commitment to internal recruitment and passion for supporting the growth of our team members. To be successful, this dynamic team player must be a strong communicator with a passion for delivering helpful, positive service not only to our customers but to the communities we serve.

As a Store Manager, you will:

Develop sales through:

• In-stock
• Compliance with our store merchandising concepts
• Credit marketing
• Effective communications with Buyers/Head Office/District Manager

Develop people through:

• Training, development and coaching
• Performance management
• Succession planning
• Effective communication

Deliver quality customer service by:

• Developing, implementing and lead customer service initiatives
• Embodying our values with PRIDE
• Ensure Fields’ customer service standards are maintained
• Participate in and support community events

Support operational controls by:

• Ensuring health & safety compliance to company policies and government regulations
• Ensuring compliance with company standards creating a clean, easy to shop, customer friendly store
• Enforcing standard operating procedures and policies to achieve company objectives
• Leading store team to accomplish company goals
• Utilizing labor management and expense control initiatives to maximize company profits
• Developing and executing shrinkage reduction programs with the support of the District Manager

You will accomplish this by:

• Conducting yourself in a mature, professional, friendly manner at all times
• Emphasizing open, honest and positive communication
• Planning, organizing and multi-tasking at a quick pace while ensuring accuracy
• Protecting company assets, monies and confidential documentation
• Understanding store profitability, sales, turnover, expenses, markdowns and budgeting
• Familiarizing yourself and your team with local competition, community events, customer’s income sources, new and growing needs for your business and your customer.

Who You Are:

• You have exposure to commercial or retail industry
• You possess strong customer service and leadership skills
• You have ability to communicate professionally – verbal and written
• You are h ighly organized, including the ability to re-prioritize workload and adapt to changing circumstances
• You are self motivated, show initiative, proactive and can work with minimal supervision
• You are detail oriented and possess strong follow through skill

FIELDS provides equal employment opportunities (EEO) to all its team members and applicants for employment without regard to race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics, disability and conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered.