Assistant Store Manager

FIELDS; Vanderhoof; On-site; CAD 52,000 - 76,000; Full time

Job summary

FIELDS, a Canadian-owned retailer with 68 stores across western Canada, is seeking an Assistant Store Manager to support the Store Manager in driving sales, service excellence and local community impact in Vanderhoof.

You will help lead a team, execute merchandising plans, and uphold safety and store standards while delivering positive experiences for customers and community partners.

Qualifications

• Exposure to commercial or retail industry.
• Strong customer service and leadership skills.
• Self-motivated, take initiative, proactive with minimal supervision.
• Detail oriented with strong follow-through.

Responsibilities

• Develop sales through timely execution of freight on to the sales floor.
• Develop people through understanding, applying and enforcing company policies and SOPs; onboarding and training new hires.
• Deliver quality customer service by executing customer service initiatives and upholding Fields’ standards.
• Support operational controls by ensuring health & safety compliance, shop cleanliness and budgeting awareness.
• Accomplish goals by communicating openly, planning, organizing and multi-tasking to maximize productivity.

Job description

FIELDS opened its first store in 1950 and has been owned and operated by FHC Enterprises Ltd. since 2012. We’re a Canadian owned, community oriented company looking for amazing people to join our team. With 68 stores across western Canada, our mission is to help small town Canadians live better lives by delivering goods and services for less. We take pride in partnering with local charities and strive to make a positive impact in each and every community we serve. FIELDS is a proud recipient of the Rotary “Inclusive Employer” award for exemplifying diversity in the workplace and is ranked amongst the top 100 privately owned companies in BC by Business in Vancouver.

We are currently looking for an Assistant Store Manager to join our dynamic team.

The ideal candidate will embody our values with PRIDE (Passion to serve, Respect, Impact, Doing the right thing, Enterprising) while partnering with store manager to assist with store operations, meeting and exceeding sales goals, and developing a strong team. Efforts of continuous improvement will be rewarded through our generous bonus programs, commitment to internal recruitment and passion for supporting the growth of our team members. To be successful, this dynamic team player must be a strong communicator with a passion for delivering helpful, positive service not only to our customers but to the communities we serve.

As an Assistant Store Manager, you will:

Develop sales through:

• Timely execution of freight on to the sales floor
• Execution and maintenance of zone-a-grams, ISM and seasonal counters
• Compliance with our store merchandising concepts
• Safely storing overstock and reviewing it on a regular basis
• Communication with the Store Manager regarding out of stock positions

Develop people through:

• Understanding, practicing and enforcing company policies and standard operating procedures
• Fostering team spirit
• Performance management
• Assisting with new hire onboarding and training
• Positive, effective and respectful communication with all team members

Deliver quality customer service by:

• Executing customer service initiatives
• Embodying our values with PRIDE
• Ensuring Fields’ customer service standards are maintained
• Supporting community events

Support operational controls by:

• Ensuring health & safety compliance to company policies and government regulations
• Ensuring compliance with company standards creating a clean, easy to shop, customer friendly store
• Enforcing standard operating procedures and policies to achieve company objectives
• Executing opening and closing procedures
• Understanding store profitability, sales, expenses and markdowns
• Effectively managing your time and the time of Associates to maximize productivity
• Delegating tasks and responsibilities
• Assisting with loss prevention

You will accomplish this by:

• Conducting yourself in a mature, professional, friendly manner at all times
• Emphasizing open, honest and positive communication
• Planning, organizing and multi-tasking at a quick pace while ensuring accuracy
• Protecting company assets, monies and confidential documentation
• Understanding store profitability, sales, turnover, expenses, markdowns and budgeting
• Familiarizing yourself and your team with local competition, community events, customer’s income sources, new and growing needs for your business and your customer.

Who You Are:

• You have exposure to commercial or retail industry.
• You possess strong customer service and leadership skills.
• You have ability to communicate professionally – verbal and written.
• You are self motivated, show initiative, proactive and can work with minimal supervision
• You are detail oriented and possess strong follow through skills.

FIELDS provides equal employment opportunities (EEO) to all its team members and applicants for employment without regard to race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics, disability and conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered.