Retail Department Lead | Team Leadership & Merchandising

Summerhill Market; Toronto; On-site; CAD 65,000 - 80,000; Full time

Job summary

Summerhill Market is seeking experienced Department Managers for our Toronto and GTA locations. You will lead a department, drive exceptional customer service, maintain standards, and support store operations. This is a full-time on-site role with opportunities to grow in a dynamic grocery environment.

You will manage teams, merchandising, inventory, and promotions while focusing on food safety and profitability. Weekend availability is expected.

Qualifications

• Retail or grocery experience
• Supervisory or management experience
• Experience in Grocery/Produce/Front-End/retail department
• Strong leadership and people development skills
• Experience with inventory, merchandising, and operational execution

Responsibilities

• Create a positive, productive and customer-focused team environment.
• Deliver exceptional customer service and resolve customer concerns.
• Maintain strong merchandising, presentation, cleanliness and department standards.
• Manage ordering, receiving, inventory, replenishment and product rotation.
• Maintain strong in-stock positions while managing shrink, waste and markdowns.
• Review sales trends and adjust ordering and staffing accordingly.
• Monitor sales, margins, labour and department performance.
• Execute promotions, seasonal programs and merchandising initiatives.
• Manage scheduling, daily assignments, productivity and department coverage.
• Ensure pricing, signage and promotions are accurate.
• Maintain food safety, health & safety and operational standards.
• Collaborate with Store Management and other departments.
• Act as Lead on Duty (LOD) when scheduled and support broader store operations as required.
• Provide hands-on support to the team and throughout the store as needed.

Skills

Retail leadership

Supervisory experience

Customer service

Communication

Inventory management

Job description

Summerhill Market is seeking experienced Department Managers for our Toronto and GTA locations. You will lead a department, drive exceptional customer service, maintain standards, and support store operations. This is a full-time on-site role with opportunities to grow in a dynamic grocery environment.

You will manage teams, merchandising, inventory, and promotions while focusing on food safety and profitability. Weekend availability is expected.