Retail Clerk

Sleeman Breweries; Guelph; On-site; CAD 26,000 - 36,000; Part time

Benefits offered by this job

Competitive compensation

RRSP-matching program

Work-life balance commitment

Benefits coverage for partners andkids

Parental leave top-up

Employee product credit

Tuition reimbursement

Employee and family assistance program

Discount program with perks from big &

Professional development mentorship &

Mentorship and leadership development

Job summary

Sleeman Breweries in Ontario is seeking a part-time Retail Clerk to deliver outstanding customer experiences across our retail store, taproom, and brewery environment. You will handle beer and merchandise sales, assist with tastings and tours, and help maintain a welcoming atmosphere.

The role is onsite in Guelph, up to 15 hours per week, with wage starting at $22.67 per hour. You should be 19+, possess strong communication and cash-handling skills, and be able to lift up to 160 lbs while

Qualifications

• Must be at least 19 years of age or older.
• Strong interpersonal and customer service skills.
• Excellent communication and public speaking skills.
• Ability to effectively manage multiple priorities in a fast-paced environment.
• Ability to lift up to 160 lbs.
• Valid Smart Serve Certificate.
• Valid Class G driver's licence with a clean driving record.
• One year of cash-handling experience preferred.

Responsibilities

• Deliver exceptional front-line customer service to external customers and Sleeman employees through in-person, phone, and email interactions.
• Process beer and merchandise sales accurately for internal and external customers while ensuring a positive customer experience.
• Respond to customer inquiries, provide product recommendations, and resolve customer concerns in a professional and timely manner.
• Serve patrons in the taproom and patio while promoting responsible beverage service practices.
• Maintain inventory levels and merchandising standards for beer, apparel, glassware, promotional products, and other retail items.

Job description

Benefits and Perks

• Competitive compensation
• RRSP-matching program to help you save for retirement
• A commitment to work-life balance
• Benefits coverage for partners and kids
• Parental leave top-up for primary and secondary caregivers
• Employee product credit
• Tuition reimbursement program for eligible employees
• Employee and family assistance program
• Discount program with access to perks from big brands and local favourites
• Professional development opportunities including mentorship and leadership development

Why Join Sleeman Breweries?

What’s your story? Ours is about pushing boundaries to create Canada’s third-largest brewery known for unique craft and world-class brands enjoyed across the country.

As part of Sapporo Breweries, our story includes Sleeman Breweries in Ontario, Okanagan Spring Brewery in B.C., Wild Rose Brewery in Alberta, and Unibroue in Quebec.

When you join Sleeman Breweries, you join a company deeply committed to quality, sustainability, and creating an outstanding employee experience.

People here care about what they do and the people they work with. Write your next chapter with us at Sleeman Breweries.

Get an inside look at what it’s like working at Sleeman Breweries by following @LifeAtSleeman on Instagram

Purpose and Impact

Our story is about more than great beverages, it's about people, pride, and progress. As a Retail Clerk, you will create exceptional customer experiences through retail, hospitality, and brewery tour operations while representing the Sleeman brand.

Your contribution helps drive customer satisfaction, support brewery retail operations, and strengthen the connection between our consumers and our products.

Schedule: Part-time, up to 15 hours per week.

Wage: starting at $22.67 per hour.

Responsibilities

Customer Experience & Sales

• Deliver exceptional front-line customer service to external customers and Sleeman employees through in-person, phone, and email interactions.
• Process beer and merchandise sales accurately for internal and external customers while ensuring a positive customer experience.
• Respond to customer inquiries, provide product recommendations, and resolve customer concerns in a professional and timely manner.
• Serve patrons in the taproom and patio while promoting responsible beverage service practices.

Retail Operations & Inventory Management

• Perform opening and closing procedures, including till balancing and daily operational checks.
• Maintain inventory levels and merchandising standards for beer, apparel, glassware, promotional products, and other retail items.
• Process customer purchases accurately and maintain cash-handling controls.
• Manage empties collection and reconciliation activities in accordance with established procedures.

Product Handling & Distribution

• Assist customers with loading cases of beer and kegs into vehicles when required.
• Complete home beer deliveries through the Retail Outlet while delivering excellent customer service.
• Safely handle, move, and store products in support of retail operations.
• Operate low-lift equipment following training and certification requirements.

Safety, Quality & Compliance

• Adhere to food safety requirements applicable to the role and report non-conformities.
• Follow Smart Serve, health and safety, and company policies and procedures.
• Maintain a clean, safe, and welcoming retail, taproom, patio, and tour environment for customers and employees.

Skills and Qualifications (Required)

• Must be at least 19 years of age or older.
• Strong interpersonal and customer service skills with a commitment to delivering a superior customer experience.
• Excellent communication and public speaking skills.
• Ability to effectively manage multiple priorities in a fast-paced environment.
• Ability to lift up to 160 lbs.
• Valid Smart Serve Certificate.
• Valid Class G driver's licence with a clean driving record.
• Ability to work independently and collaboratively as part of a team.
• One (1) year of cash-handling and key-holder experience, preferably within the food and beverage industry, is strongly preferred.
• Previous retail and customer service experience is strongly preferred.
• Digital media experience is considered an asset.
• Ability to operate low-lift equipment; training and certification will be provided.

Work Environment (Hybrid/Onsite)

This position is Onsite and requires regular interaction with customers in the retail store, taproom, patio, and brewery environment.

The role includes standing for extended periods, lifting and moving product, completing deliveries, and working evenings, weekends, and holidays as required by business needs.

Think you have what we need but your credentials don’t perfectly line up? That’s OK! We know that some job seekers miss opportunities if they think their qualifications don’t fit.

Our Commitment to Diversity, Equity and Inclusion

At Sleeman Breweries, we believe that better beer, and better workplaces, happen when people feel welcomed and valued for the differences they bring.

We are committed to fair hiring practices free from discrimination, and we encourage applications from all qualified candidates.

We use AI to support parts of our recruitment process; however, hiring decisions are always made by people and aligned with our commitment to fairness, consistency, and equal opportunity.

At Sleeman Breweries, we have 1,100 dedicated and talented people that work across Canada from Chambly, Quebec to Vernon, British Columbia. Our business is about people.

The only way to build a better company is through people who share our passion for our products and who can work together effectively as a team.