Retail Clerk

Sleeman Breweries Ltd.; Guelph; On-site; CAD 30,000 - 36,000; Part time

Benefits offered by this job

Competitive compensation

RRSP-matching program

Parental leave top-up

Employee product credit

Tuition reimbursement

Employee and family assistance program

Discount program with big brands and f

Mentorship and leadership development

Job summary

Sleeman Breweries Ltd. in Guelph, Ontario, is seeking a part-time Retail Clerk to provide exceptional customer service across retail, taproom, and brewery environments. You will handle beer and merchandise sales, assist with deliveries, and maintain a clean, welcoming space while promoting responsible service.

The role requires 19+ years of age, strong communication, and the ability to manage multiple tasks in a fast-paced setting. Onsite work with evenings, weekends, and holidays as needed.

Qualifications

• Must be at least 19 years of age.
• Strong interpersonal and customer service skills with a commitment to deliver a superior customer experience.
• Excellent communication and public speaking skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Lift up to 160 lbs.
• Valid Smart Serve Certificate.
• Valid Class G driver’s license with a clean driving record.
• Ability to work independently and as part of a team.
• One year of cash-handling and key-holder experience preferred.
• Retail and customer service experience preferred.
• Digital media experience is an asset.
• Ability to operate low-lift equipment; training provided.

Responsibilities

• Deliver exceptional front-line customer service in-store, taproom, and during interactions.
• Process beer and merchandise sales accurately for customers.
• Respond to inquiries, provide product recommendations, and resolve concerns professionally.
• Serve patrons in the taproom and patio, promoting responsible beverage service.
• Perform opening and closing procedures, including till balancing.
• Maintain inventory and merchandising standards for beer, apparel, etc.
• Process purchases and maintain cash-handling controls.
• Manage empties collection and reconciliation.
• Assist customers with loading cases and complete home beer deliveries.
• Safely handle, move, and store products; operate low-lift equipment after training.
• Adhere to food safety, Smart Serve, health and safety, and company policies.
• Maintain a clean, welcoming retail and tour environment.

Skills

Interpersonal skills

Customer service

Communication

Multitasking

Public speaking

Cash handling

Teamwork

Independence

Job description

Position:

Retail Clerk

Location:

Guelph, Ontario

Level:

Individual Contributor

Benefits and Perks:

At Sleeman Breweries, you'll have access to benefits that support you today and help you plan for tomorrow:

Competitive compensation

RRSP-matching program to help you save for retirement

A commitment to work-life balance

Benefits coverage for partners and kids

Parental leave top-up for primary and secondary caregivers

Employee product credit

Tuition reimbursement program for eligible employees

Employee and family assistance program

Discount program with access to perks from big brands and local favourites

Professional development opportunities including mentorship and leadership development

If you require an accommodation or an accessible format at any stage of the application or hiring process, please let the recruitment team know. We are committed to providing an inclusive and accessible experience for all candidates.

Why Join Sleeman Breweries?

What's your story? Ours is about pushing boundaries to create Canada's third-largest brewery known for unique craft and world-class brands enjoyed across the country.

As part of Sapporo Breweries, our story includes Sleeman Breweries in Ontario, Okanagan Spring Brewery in B.C., Wild Rose Brewery in Alberta, and Unibroue in Quebec.

When you join Sleeman Breweries, you join a company deeply committed to quality, sustainability, and creating an outstanding employee experience. People here care about what they do and the people they work with. Write your next chapter with us at Sleeman Breweries.

Get an inside look at what it’s like working at Sleeman Breweries by following @LifeAtSleeman on Instagram

Purpose and Impact

Our story is about more than great beverages, it's about people, pride, and progress. As a Retail Clerk, you will create exceptional customer experiences through retail, hospitality, and brewery tour operations while representing the Sleeman brand. Your contribution helps drive customer satisfaction, support brewery retail operations, and strengthen the connection between our consumers and our products.

Schedule: Part-time, up to 15 hours per week. Wage: starting at $22.67 per hour

Responsibilities

Customer Experience & Sales

• Deliver exceptional front-line customer service to external customers and Sleeman employees through in-person, phone, and email interactions.
• Process beer and merchandise sales accurately for internal and external customers while ensuring a positive customer experience.
• Respond to customer inquiries, provide product recommendations, and resolve customer concerns in a professional andtimelymanner.
• Serve patrons in the taproom and patio while promoting responsible beverage service practices.

Retail Operations & Inventory Management

• Perform opening and closing procedures,including tillbalancing and daily operational checks.
• Maintain inventory levels and merchandising standards for beer, apparel, glassware, promotional products, and other retail items.
• Process customer purchases accurately andmaintaincash-handling controls.
• Manage empties collection and reconciliation activitiesin accordance withestablished procedures.

Product Handling & Distribution

• Assistcustomers with loading cases of beer and kegs into vehicles whenrequired.
• Complete home beer deliveries through the Retail Outlet while delivering excellent customer service.
• Safely handle, move, and store products in support of retail operations.
• Operate low-lift equipment following training and certification requirements.

Safety, Quality & Compliance

• Adhere to food safety requirements applicable to the role andreportnon-conformities.
• Follow Smart Serve,healthandsafety, andcompanypolicies and procedures.
• Maintain a clean, safe, and welcoming retail, taproom, patio, and tour environment for customers and employees.

Skills and Qualifications (Required)

• Must be at least 19 years of age or older.
• Strong interpersonal and customer service skills with a commitment to deliveringa superiorcustomer experience.
• Excellent communication and public speaking skills.
• Ability to effectively manage multiple priorities in a fast-paced environment.
• Ability tolift upto 160 lbs.
• Valid Smart Serve Certificate.
• Valid Class G driver’slicencewith a clean driving record.
• Ability to work independently and collaboratively as part of a team.
• One (1) year of cash-handling and key-holder experience, preferably within the food and beverage industry, is strongly preferred.
• Previousretail and customer service experience is strongly preferred.
• Digital media experience is considered an asset.
• Ability tooperatelow-lift equipment; training and certification will be provided.

Work Environment (Hybrid/Onsite)

This position is Onsite and requires regular interaction with customers in the retail store, taproom, patio, and brewery environment. The role includes standing for extended periods, lifting and moving product, completing deliveries, and working evenings, weekends, and holidays as required by business needs.

Our Commitment to Diversity, Equity and Inclusion

At Sleeman Breweries, we believe that better beer, and better workplaces, happen when people feel welcomed and valued for the differences they bring.

We are committed to fair hiring practices free from discrimination, and we encourage applications from all qualified candidates. We use AI to support parts of our recruitment process; however, hiring decisions are always made by people and aligned with our commitment to fairness, consistency, and equal opportunity.

BETTER BEER. BETTER PEOPLE. GETTING BETTER

We thank all candidates for their interest however only those selected to proceed will be contacted.