Retail Banking Sales & Service Associate

Woodforest National Bank; Raleigh; On-site; CAD 45,000 - 65,000; Full time

Job summary

Woodforest National Bank is seeking a Banker to grow retail relationships through exceptional service and proactive marketing of banking products. You will focus on customer needs, deliver Woodforest’s experience, and support digital tools in a fast-paced branch environment.

The role requires good communication, problem-solving skills, and a willingness to adapt to branch needs with occasional travel to nearby locations. High school diploma required.

Qualifications

• Minimum of 2 years in retail sales or customer service.
• In-store retail banking experience preferred but not required.
• Willingness to accept coaching and feedback to improve performance.
• Strong communication, organizational, and problem-solving skills.
• Ability to work flexible or extended hours based on branch needs.

Responsibilities

• Identify customer needs and recommend banking solutions to drive sales.
• Engage customers to understand financial needs and explain products clearly.
• Deliver reliable, efficient service in a fast-paced retail environment.
• Support digital banking tools and platforms for a tech-driven experience.
• Open and maintain deposit accounts and consumer loan products with accuracy.

Skills

Retail sales

Customer service

Communication

Organizational skills

Problem solving

Flexibility

Education

High School Diploma or equivalent

Tools

Cisco Duo app

Job description

Woodforest National Bank is seeking a Banker to grow retail relationships through exceptional service and proactive marketing of banking products. You will focus on customer needs, deliver Woodforest’s experience, and support digital tools in a fast-paced branch environment.

The role requires good communication, problem-solving skills, and a willingness to adapt to branch needs with occasional travel to nearby locations. High school diploma required.