Retail Associate, Hamilton Hammers | Seasonal Part-Time | TD Coliseum

Oak View Group; Hamilton; On-site; CAD 22,041 - 28,929; Full time

Job summary

Oak View Group's Hamilton Hammers team store is seeking a Retail Associate for the 2026 season. You will welcome fans, help with merchandise selection, operate POS systems, process transactions, and assist in game-day setup and closing.

You should have at least 1 year in retail or hospitality, strong people skills, and comfort with tablet POS and contactless payments. The role requires flexibility for evenings, weekends, and holidays around Hamilton game schedules.

Qualifications

• Minimum of 1 year in retail sales, customer service, or hospitality preferred (sports/entertainment venue experience is a plus).
• Strong interpersonal skills with the ability to converse easily with passionate fans, families, and corporate clients.
• Comfortable utilizing modern POS systems, tablet registers, and contactless payment methods.
• Ability to thrive in a fast-paced, high-volume environment, especially during pre-game rushes, intermissions, and post-game.

Responsibilities

• Welcome fans enthusiastically, assist with merchandise selection, and share product knowledge about jerseys, apparel, and novelties.
• Operate point-of-sale (POS) cash registers accurately, process credit/debit transactions, and handle returns or exchanges efficiently.
• Restock merchandise fixtures, fold apparel, organize displays, and ensure the team store remains clean, safe, and visually appealing to incoming crowds.
• Assist with receiving shipments, counting stock, and organizing inventory in the backroom to minimize product shrinkage.
• Other duties as assigned.

Skills

Customer service

Interpersonal skills

News fan engagement

Tools

POS systems

Tablet registers

Contactless payments

Job description

Oak View Group (OVG) is the global leader in premium live entertainment infrastructure and services, with a platform spanning venue development and end-to-end capabilities across venue management, hospitality, and sponsorship sales. Founded in 2015, the company serves a collection of seven world-class owned venues and a client roster of the most iconic arenas, stadiums, convention centers, music festivals, performing arts centers, and cultural institutions, spanning four continents.

Position Summary

The Retail Associate, Hamilton Hammers, delivers an exceptional shopping experience for fans at the Hamilton Hammers team store and merchandise kiosks. This role is responsible for processing sales, maintaining visual merchandising standards, and assisting in game day setup, preparation, and closing.

Employment Details

This is a seasonal role from September 2, 2026, and will end no later than June 30, 2027 .

This role pays an hourly rate of $17.95 CAD.

This position will remain open until October 23, 2026.

Responsibilities

• Welcome fans enthusiastically, assist with merchandise selection, and share product knowledge about jerseys, apparel, and novelties.
• Operate point-of-sale (POS) cash registers accurately, process credit/debit transactions, and handle returns or exchanges efficiently.
• Restock merchandise fixtures, fold apparel, organize displays, and ensure the team store remains clean, safe, and visually appealing to incoming crowds.
• Assist with receiving shipments, counting stock, and organizing inventory in the backroom to minimize product shrinkage.
• Other duties as assigned.

Qualifications

• Minimum of 1 year in retail sales, customer service, or hospitality preferred (sports/entertainment venue experience is a plus).
• Strong interpersonal skills with the ability to converse easily with passionate fans, families, and corporate clients.
• Comfortable utilizing modern POS systems, tablet registers, and contactless payment methods.
Ability to thrive in a fast-paced, high-volume environment, especially during pre-game rushes, intermissions, and post-game.
• Flexible schedule is required to work evenings, weekends, and holidays according to the Hamilton Hammers home game schedule.

Physical Requirements

• Standing and moving for extended periods (up to 4-6 hours per shift).
• Ability to lift, carry, and move heavy merchandise boxes.

Strengthened by our Differences. United to Make a Difference

At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.