Retail Associate

Totem Design House; British Columbia; On-site; CAD 24,000 - 34,000; Part time

Job summary

Totem Design House on Vancouver Island seeks a friendly Retail & Operations Associate to manage shop floor duties, online orders, and daily store operations. Opportunity exists to move into management for the right candidate.

Responsibilities include greeting customers, processing sales, shipping online orders, merchandising, and supporting stock counts. Indigenous-owned gallery aligns with Northwest Coast art.

Qualifications

• Experience in retail or customer service is required.
• Strong communication and interpersonal skills.
• Interest in Northwest Coast art and formline is a plus.
• Detail-oriented, organized, and eager to learn.
• Reliable with two work references and able to lift and carry boxes.

Responsibilities

• Welcome customers and help them find the right piece while sharing artist stories.
• Process sales, returns and discounts through the POS system.
• Pick, pack and ship online orders.
• Merchandise displays, tag and restock inventory, and keep the store looking its best.
• Assist with receiving and counting stock.
• Answer customer emails and inquiries.
• Contribute ideas and projects to grow the business.

Skills

Retail experience

Customer service

Communication

Detail-oriented

Reliable

Job description

Job title:

Retail & Operations Associate

Employment type:

Part-time or full-time

About us

Totem Design House is an Indigenous-owned Gallery & Boutique based on K'ómoks First Nation, Vancouver Island. We carry Northwest Coast art, apparel, jewellery and wellness products, nearly all designed and made in-house.

About the role

We're a small team looking for someone who loves Northwest Coast art and would enjoy sharing it with our customers every day. This role covers the shop floor, online orders and the day-to-day running of the store. For the right person, there's an opportunity to move into management.

What you'll do

• Welcome customers and help them find the right piece, sharing the stories and artists behind our work
• Process sales, returns and discounts through our POS system
• Pick, pack and ship online orders
• Merchandise displays, tag and restock inventory, and keep the store looking its best
• Assist with receiving and counting stock
• Answer customer emails and inquiries
• Help with ideas and projects that grow the business

What we're looking for

• Retail or customer service experience
• Personable and outgoing, comfortable talking with customers
• An appreciation for Northwest Coast art. Knowledge of formline is a big plus!
• Detail-oriented, organized and eager to learn
• Reliable, with two work references
• Able to lift and carry boxes of inventory

Pay and hours

• Starting at $21 per hour, with more for more experience
• Part-time to full-time hours

Indigenous applicants are encouraged to apply. Pursuant to section 41 of the BC Human Rights Code, preference may be given to qualified applicants of Indigenous ancestry.