Retail Assistant Manager

Canada West Ski Areas Association; Sun Peaks Mountain Resort Municipality; On-site; CAD 55,000 - 62,000; Full time

Job summary

A leading company in the ski resort industry is seeking an Assistant Manager of retail to oversee daily operations across various retail areas. The role involves supporting merchandise management, supervising retail staff, and ensuring exceptional customer experiences. Ideal candidates will have a strong background in retail, particularly in sportswear, and possess excellent leadership and communication skills. This full-time position offers a competitive salary along with various benefits and perks.

Benefits

Free Seasonal Access Pass

Discounts at the resort’s restaurants, retail and rental outlets

Referral Bonus Program

Public Transit subsidies

Access to free Employee and Family Assistance Program

Excellent training and professional development

RRSP matching after 1 year of service

Health, Medical, Dental, and Vision Insurance plans

Qualifications

• Minimum 2 years’ experience in retail operations, preferably in sportswear.
• Minimum 2 years’ experience in a leadership or supervisory role.
• Exceptional customer service skills and ability to drive a Guest Obsessed culture.

Responsibilities

• Overseeing daily operations of retail areas including Outfitters, Spirit Gallery, and Rentals.
• Recruiting, training, and developing Retail Associates.
• Ensuring department KPIs are met and managing guest experience.

Skills

Customer service

Sales management

Time management

Communication

Leadership

Tools

Microsoft Outlook

Word

Excel

POS systems

Job description

Job Summary

The Assistant Manager of retail is responsible for overseeing the daily operations of all retail areas – including but not limited to Outfitters, Spirit Gallery, Essentials, Rentals, Grizzly Yurt and Theatre. Supporting the Retail Manager in providing guidance and leadership to the retail team and purchasing of product, while ensuring department KPI’s are met.

Essential Job Functions

• Assisting the manager in ensuring the safe and efficient operation of all department areas
• Completing opening and closing duties of the department and coordinating day-to-day operations
• Assisting with maintaining of merchandise displays in Outfitters, Spirit Gallery, Essentials and Grizzly Bear Lookout
• Providing management with assessments of customer attitudes, needs and wants
• Assist with sourcing, selecting and managing store merchandise and inventory
• Work with vendors and A/P to improve systems, payments and communication
• Manage the guest experience and ensure service standards are met or exceeded to achieve a high Net Promoters Score
• Recruiting, training, scheduling and developing Retail Associates with a focus on customer service and product knowledge
• Completing internal payroll, data entry, performance reviews, daily logs and other company documentation according to outlined standards
• Maintaining and notifying staff of procedures and policies
• All other duties as assigned

Supervisory Responsibilities

This position provides direct supervision and leadership to the Retail Supervisors, Key Holders, Inventory Clerk and Retail Associates.

Required Qualifications and Abilities

• Minimum 2 years’ experience in retail operations, preferably in sportswear
• Minimum 2 years’ experience in a leadership or supervisory role
• Ability to drive sales
• Exceptional customer service skills and the ability to drive a Guest Obsessed culture
• Ability to think and act strategically, work independently and manage time efficiently
• Exceptionally strong oral communication skills, ability to develop rapport and credibility
• Ability to establish and maintain effective working relationships with a wide variety of staff and external contacts and brand reps
• Strong skills with Word, Excel & Microsoft Outlook and POS systems
• Understanding of SQL database reports and PowerBI reporting an asset
• Ability to work a flexible schedule including opening, closing, weekends and holidays
• High energy, outgoing, approachable and strong work ethic
• Successful candidate must complete a criminal record check once offered the position. The check must be completed prior to start date if you are 19 years and older. Grouse Mountain will assist you with the process.
• Must be able to lift 40 lbs

Working Conditions

Hours of Operation are weather dependant. Due to the nature of the business, this position requires flexibility in terms of your work schedule. A variety of work schedules may involve a variety of start times, including shifts on weekends and statutory holidays. Shifts require standing for long periods of time, lifting, twisting, and other forms of manual tasks. Majority of the work is indoor work with the occasional need to be outside in the elements.

Compensation and Benefits

$55,000 to $62,000 annually

All positions are eligible for the following benefits and perks:

• Free Seasonal Access Pass
• Discounts at the resort’s restaurants, retail and rental outlets
• Referral Bonus Program
• Public Transit subsidies
• Free or discounted lift tickets at many other resorts (winter/summer)
• Access to free Employee and Family Assistance Program
• Excellent training and professional development
• Northland Properties friends and family discounts program including hotels, restaurants and recreation

Full-time, year-round positions are also eligible for these:

• Health insurance, Medical Insurance, Dental Insurance and Vision Insurance plans
• RRSP matching after 1 year of service
• Free access pass for dependants