Retail Assistant Manager

go2HR; North Vancouver; On-site; CAD 55,000 - 62,000; Full time

Job summary

A leading company is seeking an Assistant Manager of Retail to oversee operations across various retail areas. The role involves supporting the Retail Manager, managing staff, and ensuring high customer service standards. Ideal candidates will have retail experience, strong leadership skills, and the ability to drive sales. Flexible scheduling is required, and the position offers various benefits including health insurance and discounts.

Benefits

Free Seasonal Access Pass

Discounts at resort's restaurants

Referral Bonus Program

Public Transit subsidies

Access to Employee Assistance Program

Health Insurance

Dental Insurance

Vision Insurance

RRSP matching after 1 year

Discounted lift tickets

Qualifications

• Minimum 2 years’ experience in retail operations, preferably in sportswear.
• Exceptional customer service skills and ability to drive a Guest Obsessed culture.
• Ability to work a flexible schedule including weekends and holidays.

Responsibilities

• Oversee daily operations of all retail areas.
• Assist with recruiting, training, and developing Retail Associates.
• Manage guest experience and ensure service standards are met.

Skills

Customer Service

Leadership

Communication

Sales

Tools

Word

Excel

Microsoft Outlook

POS systems

SQL

PowerBI

Job description

• Accessible Employer: Yes
• Open to International applicants with valid Canadian Work permits: Yes

The Assistant Manager of retail is responsible for overseeing the daily operations of all retail areas – including but not limited to Outfitters, Spirit Gallery, Essentials, Rentals, Grizzly Yurt and Theatre. Supporting the Retail Manager in providing guidance and leadership to the retail team and purchasing of product, while ensuring department KPI’s are met.

Responsibilities & Qualifications

Essential Job Functions:
-Assisting the manager in ensuring the safe and efficient operation of all department areas
-Completing opening and closing duties of the department and coordinating day-to-day operations
-Assisting with maintenance of merchandise displays in Outfitters, Spirit Gallery, Essentials and Grizzly Bear Lookout
-Providing management with assessments of customer attitudes, needs and wants
-Assist with sourcing, selecting and managing store merchandise and inventory
-Work with vendors and A/P to improve systems, payments and communication
-Manage the guest experience and ensure service standards are met or exceeded to achieve a high Net Promoter Score
-Recruiting, training, scheduling and developing Retail Associates with a focus on customer service and product knowledge
-Completing internal payroll, data entry, performance reviews, daily logs and other company documentation according to outlined standards
-Maintaining and notifying staff of procedures and policies
-All other duties as assigned

Supervisory Responsibilities
This position provides direct supervision and leadership to the Retail Supervisors, Key Holders, Inventory Clerk and Retail Associates.

Required Qualifications and Abilities
-Minimum 2 years’ experience in retail operations, preferably in sportswear
-Minimum 2 years’ experience in a leadership or supervisory role
-Ability to drive sales
-Exceptional customer service skills and the ability to drive a Guest Obsessed culture
-Ability to think and act strategically, work independently and manage time efficiently
-Exceptionally strong oral communication skills, ability to develop rapport and credibility
-Ability to establish and maintain effective working relationships with a wide variety of staff and external contacts and brand reps
-Strong skills with Word, Excel & Microsoft Outlook and POS systems
-Understanding of SQL database reports and PowerBI reporting an asset
-Ability to work a flexible schedule including opening, closing, weekends and holidays
-High energy, outgoing, approachable and strong work ethic
-Successful candidate must complete a criminal record check once offered the position. The check must be completed prior to start date if you are 19 years and older. Grouse Mountain will assist you with the process.
-Must be able to lift 40 lbs

Working Conditions
Hours of Operation are weather dependant. Due to the nature of the business, this position requires flexibility in terms of your work schedule. A variety of work schedules may include a variety of start times, including shifts on weekends and statutory holidays. Shifts require standing for long periods of time, lifting, twisting, and other forms of manual tasks. Majority of the work is indoor work with the occasional need to be outdoors in the elements.

55,000 to 62,000 annually

Other Perks/Benefits

All positions are eligible for the following benefits and perks:-Free Seasonal Access Pass-Discounts at the resort's restaurants, retail and rental outlets-Referral Bonus Program-Public Transit subsidies-Free or discounted lift tickets at many other resorts (winter/summer)-Access to free Employee and Family Assistance Program-Excellent training and professional development-Northland Properties friends and family discount program including hotels, restaurants and recreationFull-time, year-round positions are also eligible for these:-Health Insurance, Medical Insurance, Dental Insurance and Vision Insurance plans-RRSP matching after 1 year of service-Free access pass for dependantsDisclaimerThe prior statements are intended to describe the general nature and level of work being performed. They are not to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel. All personnel may be required to perform duties outside of their normal responsibilities from time to time.Equal Opportunities EmployerNorthland properties is an equal opportunities employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.

Job Application Process

Please visit the Grouse Mountain Careers Page and submit your application online!