Retail Asset Protection & Guest Experience Ambassador

myview; Edmonton; On-site; CAD 17,000 - 24,000; Full time

Benefits offered by this job

10% Colleague Discount

Pension Plan

Health Benefits

Employee Stock Purchase Program

Tuition Assistance

Job summary

Real Canadian Superstore in Edmonton is seeking a Customer Support representative to join the Asset Protection team. You will greet customers, assist with inquiries, and help maintain a welcoming, safe shopping environment.

The role offers ongoing training, tuition assistance, and a competitive compensation package. We value collaborative, friendly professionals who can connect with customers and colleagues alike, and who are committed to delivering excellent service in a fast-paced retail

Qualifications

• Previous experience in a retail or customer-facing role is preferred.
• Strong ability to collaborate and build positive relationships with store teams and customers.
• Exceptional customer service skills, with a natural talent for making connections and building rapport.
• A professional, friendly, and approachable demeanor that puts customers at ease.
• Proven ability to maintain composure and provide assistance during challenging or urgent situations.
• Physical ability to stand or walk for extended periods.

Responsibilities

• Provide exceptional customer service and support, acting as a welcoming first point of contact for all customers and colleagues.
• Assist customers with inquiries and provide guidance, including supporting a seamless customer flow at store entrances and exits.
• Proactively identify and address potential safety hazards (e.g., spills, wet floors) to ensure a secure and comfortable environment for everyone.
• Respond calmly and effectively to any urgent situations, escalating as needed to ensure customer and colleague well-being.
• Maintain accurate records and complete required daily, weekly, and monthly reports.
• Perform other duties as assigned to support overall store operations and customer satisfaction.

Skills

Customer service

Team collaboration

Communication

Problem solving

Professional demeanor

Safety awareness

Job description

Real Canadian Superstore in Edmonton is seeking a Customer Support representative to join the Asset Protection team. You will greet customers, assist with inquiries, and help maintain a welcoming, safe shopping environment.

The role offers ongoing training, tuition assistance, and a competitive compensation package. We value collaborative, friendly professionals who can connect with customers and colleagues alike, and who are committed to delivering excellent service in a fast-paced retail