Restaurant Manager - Gold Pan Saloon

Whitehorse Chamber; Whitehorse; On-site; CAD 50,000 - 70,000; Full time

Benefits offered by this job

Gratuities

2 weeks vacation pay

1 week managers leave

Health coverage including extended HSA

RRSP matching

Training and development

Staff and friends/family rates

Employee assistance

Job summary

Northern Vision Development (NVD) is seeking a hands-on leader for the Gold Pan Saloon in Whitehorse to drive exceptional guest experiences and lead a passionate team. You will oversee front-of-house operations, schedule staff, and ensure standards are met in a fast-paced hospitality setting.

This role emphasizes leadership from the floor, strong guest service instincts, and collaboration with kitchen and hotel teams to maintain the Gold Pan’s reputation as a Yukon destination.

Qualifications

• Experience in restaurant operations.
• Experience with staffing, scheduling, and team performance.
• Strong guest service instincts and confidence leading from the floor.

Responsibilities

• Lead front-of-house operations and ensure smooth day-to-day service.
• Manage labour and day-to-day operations with accountability and discipline.
• Coordinate with kitchen and hotel teams to deliver exceptional guest experiences.
• Address service issues quickly and effectively and maintain standards.

Skills

Restaurant operations

Staffing

Scheduling

Leadership from the floor

Guest service

Communication

Job description

We shape, build, and connect the North. We do this by anchoring our work in Drive, Rigour, and Kindness - ambition in what we pursue, discipline in how we deliver, and respect in how we lead.

The opportunity

The Gold Pan Saloon is one of Whitehorse's most recognizable hospitality destinations, bringing together great food, lively entertainment, local character, and memorable guest experiences. This is an opportunity for a hands-on leader who thrives in a fast-paced environment and loves creating exceptional guest experiences. You'll lead a passionate team and play a key role in continuing the Gold Pan's reputation as a destination for both locals and visitors alike. If you're energized by hospitality, enjoy leading from the floor, and want to be part of a business that is deeply connected to the Yukon community, we'd love to hear from you.

What does your success look like?

• Service is consistent, professional, and guest-focused
• The team is scheduled, supported, and clear on standards and expectations
• Front-of-house operations run smoothly day-to-day
• Service issues are addressed quickly and well
• Front-of-house and back-of-house work together effectively
• Labour and day-to-day operations are managed with accountability and discipline

What you bring to the role

• Experience in restaurant operations, with an interest in developing leadership skills
• Strong guest service instincts and confidence leading from the floor
• Experience or exposure to staffing, scheduling, and supporting team performance
• Good operational judgment in a fast-paced environment
• Strong communication, professionalism, and follow-through
• Ability to work collaboratively with kitchen and hotel teams

Why build your career with us?

You'll be part of a dynamic hospitality team that values hard work, teamwork, and Yukon’s vibrant local culture. This role offers opportunities to develop leadership skills, take on greater operational responsibilities, and grow with the organization over time. We offer:

• Gratuities
• 2- weeks vacation pay, increasing at defined service milestones
• 1-week managers leave
• Health coverage including extended health, dental, and vision
• RRSP matching to help you build long term financial security
• Training and development
• Preferred staff and friends and family rates across our hotel portfolio
• Preferred staff pricing at our restaurants
• Employee assistance and wellness program

Employment conditions

BARS-L, WHMIS (or willingness to obtain within 30 days of hire)

Job Requirements

• Ability to frequently lift up to 50 lbs;
• Ability to stand, bend, and reach throughout the shift; and
• Ability to work weekday and weekend shifts that begin at 4:00-5:00pm.

About NVD

Northern Vision Development is a majority First Nation-owned company based in the Yukon with a growing regional footprint. For more than two decades, we've built and operated hotels, restaurants, residential and commercial properties, seniors living communities, and mixed-use developments across the North. We are operators and entrepreneurs at heart, locally present and performance-focused. We build strong businesses and lasting partnerships that strengthen our communities. We are committed to building a diverse workforce that reflects the communities we serve. Joining NVD means becoming part of a team that takes ownership, works collaboratively, and helps shape how northern communities live, work, and gather. *Thank you for considering NVD as part of your career journey. We're not able to personally connect with every applicant so only those selected for an interview will be contacted.