restaurant manager

MARBLE SLAB CREAMERY; Victoria; On-site; CAD 35,000 - 55,000; Full time

Job summary

An established industry player in the food service sector is seeking a dedicated manager to oversee daily operations and ensure exceptional customer service. In this dynamic role, you will implement operational procedures, negotiate with suppliers, and lead a team in a fast-paced environment. Your expertise in customer relations and marketing will be crucial as you address client needs and enhance service offerings. If you thrive under pressure and enjoy a physically engaging work environment, this opportunity is perfect for you.

Qualifications

• 1-2 years of experience in a supervisory role.
• Strong customer service and negotiation skills required.

Responsibilities

• Plan and evaluate daily operations while ensuring compliance with health regulations.
• Negotiate with suppliers and clients for catering services.
• Participate in marketing plans and address customer complaints.

Skills

Customer Service

Negotiation

Operational Management

Marketing

Health and Safety Compliance

Education

Secondary (high) school graduation certificate

Job description

• Secondary (high) school graduation certificate

Tasks

• Determine type of services to be offered and implement operational procedures
• Ensure health and safety regulations are followed
• Negotiate arrangements with suppliers for food and other supplies
• Negotiate with clients for catering or use of facilities
• Participate in marketing plans and implementation
• Address customers' complaints or concerns
• Provide customer service
• Plan, organize, direct, control and evaluate daily operations

Supervision

• 5-10 people

Work conditions and physical capabilities

• Fast-paced environment
• Work under pressure
• Physically demanding
• Combination of sitting, standing, walking

Experience

• 1 year to less than 2 years