restaurant manager

Dairy Queen; Ottawa; On-site; CAD 40,000 - 60,000; Full time

Job summary

An established industry player is seeking a dedicated restaurant manager to oversee daily operations and lead a dynamic team. This exciting role involves evaluating performance, managing staff schedules, and ensuring exceptional customer service. The ideal candidate will thrive in a fast-paced environment, demonstrating strong communication and organizational skills. Join a supportive workplace that values teamwork and personal growth, where your contributions will directly impact the success of the restaurant. If you are passionate about delivering quality service and have a knack for leadership, this opportunity is perfect for you.

Qualifications

• 2-3 years of experience in a management role.
• Strong knowledge of customer service and operational procedures.

Responsibilities

• Evaluate daily operations and monitor staff performance.
• Recruit and train staff while ensuring health and safety regulations.

Skills

Customer Service

Staff Management

Operational Procedures

Inventory Management

Communication Skills

Education

Secondary (high) school graduation certificate

Tools

Electronic cash register

Job description

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Overview

Languages

• English

Education

• Secondary (high) school graduation certificate

Experience

2 years to less than 3 years

On site — Work must be completed at the physical location. There is no option to work remotely.

Responsibilities

• Evaluate daily operations
• Monitor staff performance
• Recruit staff
• Set staff work schedules
• Train staff
• Determine type of services to be offered and implement operational procedures
• Balance cash and complete balance sheets, cash reports and related forms
• Conduct performance reviews
• Cost products and services
• Organize and maintain inventory
• Ensure health and safety regulations are followed
• Negotiate arrangements with suppliers for food and other supplies
• Participate in marketing plans and implementation
• Address customers' complaints or concerns
• Provide customer service
• Plan, organize, direct, control and evaluate daily operations

Experience and specialization

Computer and technology knowledge

• Electronic cash register

Additional information

Work conditions and physical capabilities

• Fast-paced environment
• Physically demanding
• Attention to detail
• Combination of sitting, standing, walking
• Standing for extended periods
• Overtime required

Personal suitability

• Accurate
• Client focus
• Dependability
• Efficient interpersonal skills
• Excellent oral communication
• Excellent written communication
• Flexibility
• Organized
• Reliability
• Team player

Employment groups

This employer promotes equal employment opportunities for all job applicants, including those self-identifying as a member of these groups:

• Support for newcomers and refugees
• Recruits newcomers and/or refugees who were displaced by a conflict or a natural disaster (for example: Ukraine, Afghanistan, etc.)
• Supports newcomers and/or refugees with foreign credential recognition