restaurant manager

Dairy Queen Grill & Chill; Ottawa; On-site; CAD 40,000 - 60,000; Full time

Job summary

An established industry player in the fast-food sector is seeking a dedicated Restaurant Manager to oversee daily operations in a dynamic environment. This role involves training staff, ensuring compliance with health regulations, and maintaining high customer service standards. The ideal candidate will have a strong background in restaurant management, with the ability to evaluate performance and implement effective operational procedures. Join this vibrant team and play a key role in delivering exceptional dining experiences while managing a fast-paced environment.

Qualifications

• 2-3 years of experience in restaurant management.
• Strong customer service and staff training skills.

Responsibilities

• Evaluate daily operations and monitor staff performance.
• Train staff and implement operational procedures.
• Address customer complaints and ensure service quality.

Skills

Customer Service

Staff Training

Performance Evaluation

Operational Procedures Implementation

Inventory Management

Negotiation

Education

Secondary (high) school graduation certificate

Tools

Electronic cash register

Job description

• Secondary (high) school graduation certificate

Tasks

• Evaluate daily operations
• Monitor staff performance
• Train staff
• Determine type of services to be offered and implement operational procedures
• Balance cash and complete balance sheets, cash reports and related forms
• Conduct performance reviews
• Cost products and services
• Organize and maintain inventory
• Ensure health and safety regulations are followed
• Negotiate arrangements with suppliers for food and other supplies
• Participate in marketing plans and implementation
• Address customers' complaints or concerns
• Provide customer service
• Plan, organize, direct, control and evaluate daily operations

Computer and technology knowledge

• Electronic cash register

Work conditions and physical capabilities

• Fast-paced environment
• Physically demanding
• Combination of sitting, standing, walking
• Standing for extended periods
• Overtime required

Personal suitability

• Accurate
• Client focus
• Efficient interpersonal skills
• Flexibility
• Organized
• Reliability
• Team player

Experience

• 2 years to less than 3 years

Support for newcomers and refugees

• Assists with immediate settlement needs of newcomers and/or refugees (for example: housing, transportation, storage, childcare, winter clothing, etc.)
• Recruits newcomers and/or refugees who were displaced by a conflict or a natural disaster (for example: Ukraine, Afghanistan, etc.)
• Supports newcomers and/or refugees with foreign credential recognition

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