Restaurant Manager

Tim Hortons; Orono; On-site; CAD 55,000 - 75,000; Full time

Benefits offered by this job

Benefits after 3 months

Job summary

Tim Hortons is seeking a full-time Restaurant Manager to lead a diverse team and deliver exceptional guest experiences. You will train staff, manage daily operations, and support the Restaurant General Manager and Owner in a fast-paced setting.

The role requires strong communication, coaching, and operational know-how, with a focus on staffing, service quality, and compliance. A reliable transportation and flexibility to work evenings/weekends are expected.

Qualifications

• 2 years experience as a high-level full-time manager or assistant manager.
• College or University degree is an asset.
• Detail oriented with excellent problem-solving skills.
• Strong organizational and time management skills under pressure.
• Flexible schedule including evenings, weekends and holidays.
• Reliable transportation.
• Must be able to lift 25 lbs.
• Previous management experience is an asset.
• Previous experience in Quick Service preferred.

Responsibilities

• Manage daily operation of the store; creating staff schedules and training staff.
• Create a positive guest experience by delivering high level of service.
• Ensure proper staffing, coaching, development and mentoring and addressing issues.
• Handle administrative duties such as time cards, deposits and cash draws.
• Uphold food safety and quality standards.
• Maintain professional work ethics and a positive attitude.
• Implement company policies and procedures and perform performance management.
• Address guest complaints professionally.
• Other duties as assigned to meet business needs.

Skills

Guest service

Team leadership

Communication

Coaching

Operational experience

Education

College or University degree

Job description

As a full-time Restaurant Manager, you are an enthusiastic role model and motivate team members to deliver exceptional service to every guest, every time. You build positive relationships with a team of diverse members. As a passionate team leader, you believe in the importance of training team members to ensure high standards of guest service, quality and cleanliness are achieved. Through your knowledge of the quick service industry, you take pride in supporting the Restaurant General Manager and Owner in the day-to-day operations of a fast-paced Tim Horton's restaurant.

Who should apply: Someone who

Demonstrates a passion for guest service and creating exceptional guest experiences

Pride yourself on building relationships with guests and your team

Have strong operational experience

Have excellent communication skills

Have a passion for coaching and mentoring

Have a desire to gain experience to help you be successful in your career

Enjoy leading a diverse team in a fast-paced environment

People Management

Accountable for recruiting new team member, performance management, including training and developing new and existing team members

Ensures open door policy for all team members

Excellent communication skills ensure ongoing day to day communication with all shifts

Responsible for restaurant compliance will all applicable legislation

Implements, and instills in their team, company policies, procedures, ethics

handle guest complaints with professionalism and concern

sets goals and objectives for his/her team

Job Requirements

Manage the daily operation of the store; creating staff schedules, training staff on each position and set expectations for performance

Create a positive guest experience by delivering a high level of service while ensuring all staff members engage guests and exceed service expectations

Ensure proper staffing levels, training, coaching, developing and mentoring and addressing any issues or concerns

handle administrative duties such as completing a daily spreadsheet (sales, Missed logs, hours, DT times, etc), verifying and completing time cards, daily deposit and counting cash drawers/safe.

ensure and uphold food safety and quality standards

Maintain and demonstrate professional work ethics, moral integrity, and a positive attitude at all times.

Other duties as assigned to meet the needs of the business

Job Qualifications

2 years experience working as a high-level Full-Time manager or assistant manager

College or University degree an asset

Detail oriented with excellent problem-solving skills

Strong organizational and time management skills while being able to work under pressure and meet deadlines

Ability to learn quickly

Excellent verbal and written communication skills

Ability to work a flexible schedule to meet the needs of the restaurant, including working some evenings, weekends and holidays as required.

As part of our team we offer :

Benefits after 3 months

Requirements

Must have reliable transportation

Must be able to lift 25 lbs

Previous management experience an asset

Previous experience in Quick Service preferred

Company Information

Opportunity, flexibility and new challenges every day are just a few of the reasons you'll be happy you came on board. When you work at Tim Hortons, you'll feel right at home. It's a fun, flexible environment where guests are your neighbours, where co-workers are your friends and where simple acts make for a lasting impression. We'd love for you to join the team. Because it's the people that make Tims, Tims. And we're looking for people like you.

By submitting this application, I acknowledge that most Tim Hortons restaurants are independently owned and operated by franchisees. In that regard, I understand that I may be applying to a Tim Hortons restaurant owned by a franchisee and, if so, any hiring decisions will be made by the franchisee. Accommodations available upon request.