Restaurant Host

Cineplex; London; On-site; CAD 30,000 - 40,000; Full time

Job summary

Cineplex is seeking a customer service representative for The Rec Room in London, Ontario. The role involves greeting guests, managing reservations, and ensuring a high level of customer satisfaction. Ideal candidates will have strong interpersonal skills, prior restaurant experience, and a commitment to maintaining a welcoming environment.

Qualifications

• Must be 18+ years old with at least 1 year of restaurant service experience.
• Proficient in MS Word and Excel.
• Professional demeanor and appearance required.

Responsibilities

• Greet guests and escort them to seating areas.
• Ensure guest satisfaction and address complaints.
• Process payments for food, beverages, and games.

Skills

Customer service skills

Conflict resolution

Negotiation skills

Attention to detail

Interpersonal skills

Verbal communication

Written communication

Education

High school diploma or GED

Related field certification

Tools

MS Word

Excel

Job description

Work location:

Masonville London TRR

City:

London

What you will do:

Company Description

Cineplex is one of Canada’s leading entertainment and media companies, operating in sectors such as Film Entertainment, Amusement and Leisure, and Media. As Canada’s largest and most innovative film exhibitor, Cineplex welcomes 70 million guests annually across 165 theatres nationwide. The company also runs digital commerce, food services, alternative programming, cinema media, digital media, amusement solutions, and an online eSports platform. Cineplex is a joint venture partner in SCENE, Canada’s largest entertainment loyalty program. Employing approximately 13,000 people, Cineplex is recognized for its corporate culture and offers competitive compensation. More information can be found at Cineplex.com or via the Cineplex App.

The Rec Room is a new entertainment concept featuring attractions such as simulation games, redemption gaming, recreational games, live entertainment in an auditorium, upscale casual dining, a large bar area, and digital displays. It aims to create a vibrant, interactive entertainment environment.

Job Description

Job Duties:

• Receive and record guests' reservations and assign tables
• Greet guests and escort them to seating areas
• Familiarize with menu items
• Enroll guests into membership programs
• Ensure guest satisfaction and address complaints
• Notify management of supplies and equipment needs
• Inspect dining areas and equipment
• Support food and beverage service staff
• Process payments for food, beverages, and games
• Maintain cleanliness and hygiene standards
• Change and manage linen supplies
• Maintain excellent customer relations
• Handle customer complaints professionally
• Report suspicious packages
• Participate in safety drills and familiarize with exits
• Train subordinate staff
• Maintain personal hygiene and professional appearance
• Attend meetings and training
• Foster a welcoming environment for guests

Qualifications

Requirements:

• High school diploma or GED, 18+ years old
• Related field certification preferred
• Strong customer service skills
• At least 1 year of restaurant service experience
• Conflict resolution and negotiation skills
• Flexible and effective interpersonal skills
• Good verbal and written communication
• Ability to work under pressure
• Attention to detail
• Professional demeanor and appearance
• Proficient in MS Word, Excel, and email
• Positive team attitude

Work Conditions:

• Manual dexterity for computer use
• Overtime as needed
• Lifting up to 20 lbs

Interested applicants are encouraged to apply. Only selected candidates will be contacted for interviews. Pre-employment screening is required.

No agency calls.

Language:

EN

Inclusion & Diversity

Cineplex is an equal opportunity employer committed to diversity and inclusion. We welcome applications from all backgrounds and are dedicated to fair hiring practices.

Accessibility

We are committed to accessibility and removing barriers for individuals with disabilities. Contact us at 416-323-6600 or [e-mail] for accommodations during the hiring process.