Restaurant/Banquet Supervisor

Metis Crossing; Smoky Lake; Hybrid; CAD 52,000 - 70,000; Full time

Benefits offered by this job

Comprehensive training

Pension plan contributions

Job summary

Métis Crossing in Smoky Lake, Alberta, is hiring a Restaurant/Banquet Supervisor to lead dining and events with the culinary team. You will report to the Guest Experience Manager and work with back-of-house and front-of-house staff to deliver exceptional guest experiences.

The role requires a Bachelor’s or Diploma in Hospitality and a minimum of 2 years in a Team Lead role, with strong customer service and leadership abilities. Availability for a mixed schedule is expected.

Qualifications

• Bachelor’s Degree or Diploma in Hospitality (asset with education/experience)
• 2+ years in a Team Lead role
• Strong understanding of food service standards and guest relations
• Experience coordinating or supporting catering and events
• Indigenous or culturally-focused organization experience is an asset
• Level C First Aid/CPR would be an asset

Responsibilities

• Oversee dining and event operations with timely, coordinated, professional service.
• Perform quality checks during meals and events to ensure guest satisfaction and resolve concerns.
• Lead restaurant and event department organization, brand standards, and staffing responsibilities.
• Monitor and maintain supply inventories; issue supplies as needed.
• Support budget monitoring and record keeping; assist with cost control.
• Address guest concerns promptly, professionally, and diplomatically.
• Collaborate on staffing, train team members, and assign duties.
• Ensure service standards, uniforms, grooming, and sanitation are maintained.
• Promote Métis culture and a positive, inclusive work environment.
• Ensure compliance with Alberta Health Services standards and WHMIS.
• Model Métis hospitality in all guest interactions; handle difficult situations calmly.

Skills

Team Leadership

Guest Relations

Communication Skills

Budget Monitoring

Scheduling

Staff Training

Food Service Standards

Education

Bachelor’s Degree or Diploma in Hospitality

Job description

Closing Date: Until Suitable Candidate Found

Position Status: Full Time

Step Into a Story That’s Bigger Than You

At Métis Crossing, you won’t just find a workplace, you’ll find a calling. This is a place where the past breathes through every fiddle strum, every bead, every story told around a crackling fire under the northern sky.

Perched on the banks of the majestic North Saskatchewan River, Métis Crossing is Alberta’s first major Métis cultural destination; a place of learning, healing, and celebration. Our Lodge, Cultural Gathering Centre, and sweeping landscape are not just buildings or land; they are living reflections of Métis pride and perseverance.

The Opportunity

Métis Crossing is seeking a customer focused and organized Restaurant/Banquet Supervisor. Reporting to the Guest Experience Manager, the Restaurant/Banquet Supervisor will lead and support the Culinary team and ensure exceptional guest experiences. This person will be overseeing dining and events, working with the Executive Chef, ‘back-of-house’ and ‘front-of-house’ teams.

Key Responsibilities

• Oversee dining and event operations, ensuring timely, coordinated, and professional service.
• Perform quality checks during meals and events to ensure satisfaction and resolve any guest concerns immediately.
• Oversee organization practices in the restaurant and event department.
• Monitor and maintain all supply inventories and issue supplies as needed.
• Support budget monitoring and record keeping
• Resolve guest concerns promptly, professionally, and in a diplomatic manner.
• Collaborate on staffing responsibilities and perform Team Lead duties including training team members and assigning job duties.
• Ensure service standards, uniforms, grooming, and sanitation are consistently maintained.
• Encourage a positive, collaborative environment that celebrates Métis culture.
• Ensure the team is trained in all company standards.
• Ensure tables, décor, and service align with event specifications and brand standards.
• Support compliance with Alberta Health Services standards.
• Maintain WHMIS and food handling certifications.
• Participate in safety and sanitation inspections.
• Model Métis hospitality in all guest interactions.
• Other duties as required and assigned.
• Excellent communication skills with ability to effectively communicate both verbally and in writing. Fluency in English is required.
• Exceptional customer service and strong interpersonal skills with the ability to build relationships with coworkers, guests, etc.
• Cultural sensitivity and an ability to promote an inclusive environment exemplified by understanding all cultural groups.
• Experience in discussing performance issues with team members and providing direct and honest feedback when discussing career advancement and leading performance expectations.
• Self-motivated team player with demonstrated interpersonal and leadership skills.
• High level of professionalism, integrity, and work ethic.
• Aware of and understands how all areas of the business interact and how the culinary department impacts and is impacted by other areas.
• Understanding of legislation and regulations (i.e., WCB and employment standards) as they apply to the Culinary department.
• Strong computer skills, advanced working knowledge of Microsoft Office Suite required.
• Demonstrated ability to work in a fast paced, multi-tasking, multi-functional team environment.
• Ability to handle difficult situations with a calm, professional demeanor.
• Excellent time management and organization skills.
• Exemplifies Métis Crossing’s core values and enjoys working in a culture of accountability.

Qualifications

• Bachelor’s Degree or Diploma in Hospitality or equivalent combination of education and experience an asset.
• Demonstrated ability to lead and train front-of-house teams.
• Strong understanding of food service standards, menu knowledge, and guest relations.
• Experience coordinating or supporting catering and events.
• Experience working with Indigenous or culturally focused organizations is an asset.
• Minimum 2 years of experience in a Team Lead role.
• Level C First Aid/CPR would be an asset.

Other Requirements

• Availability to work a mixed schedule of days, evenings, and weekends
• Ability to work at Métis Crossing in Smoky Lake
• Clear Criminal Record Check required

What we Offer

• Opportunity to work at the first major Métis cultural destination.
• Comprehensive training to support your role.
• A comprehensive benefit package and employer/employee Pension Plan contributions.

Métis Crossing thanks all applicants for their interest. Only applicants selected for an interview will be contacted. No phone calls please.

We recognize that we are on traditional gathering and traveling routes, now called Métis Crossing. We acknowledge that we are situated within the Otipemsiwak district 12 & Treaty six territory. We acknowledge the First Nations , Métis, and Inuit as Indigenous peoples, who also share this land. We recognize the land as an act of reconciliation and gratitude to those whose territory we reside on or are visiting. The Métis made our living from our Homeland and its resources. We acknowledge the North Saskatchewan River as a place where land and water were traditionally shared through our river lot systems. We do govern ourselves and we are Otipemisiwak—the free people, the people who own themselves. We are thankful to gather at the beautiful Métis Crossing. It is an honour to use this traditional land as a place for teaching, building community, knowledge sharing, and learning. We are grateful for the Traditional Knowledge Holders and Elders who are still with us today and those who have gone before us.