Response Centre Specialist Part Time

London Drugs Limited; Richmond; On-site; CAD 40,000 - 60,000; Full time

Job summary

A retail chain in Canada is seeking a Response Centre Specialist. This role involves protecting company assets, monitoring locations remotely, and supporting emergency responders. Ideal candidates should possess a provincial security worker license, strong customer service skills, and the ability to manage crises. The position requires flexibility in scheduling, as shifts will cover various times throughout the week.

Benefits

Comprehensive medical and dental coverage

Company matched RRSPs

Employee Discount Program

Postsecondary Entrance Scholarships

Qualifications

• Must possess a current provincial security worker license.
• Basic knowledge of computers and security systems.
• Experience with loss prevention protocols.

Responsibilities

• Protect company assets and reduce losses.
• Monitor designated company locations remotely.
• Prepare incident reports and evidence packages.

Skills

Customer service skills

Time management

Ability to work independently

Crisis management

Education

Provincial security worker license

First Aid & W.H.I.M.I.S. training

Education in criminology or security management

Tools

CCTV systems

Access control systems

Job description

Overview

Not just a job… a community

a partnership

a team. You’ll experience them both at London Drugs. As one of Canada’s fastest-growing and most successful retail chains, we know what it takes to build a satisfying career. We are seeking innovative, customer focused people to join our team! Our state-of-the-art Loss Prevention Department in British Columbia currently has an opportunity for:

Response Centre Specialist

At London Drugs, we thrive on finding new ways to take care of people, every day. We go above and beyond the expected to take care of people and make their lives less complicated.

Responsibilities and Primary Functions

• Protect all company assets and reduce losses.
• Remote monitoring of designated company locations
• Provide dispatch information to emergency responders as appropriate.
• Provide support to our internal customers
• Prepare incident reports and evidence packages to meet both companies and required legal standard
• Conduct daily assigned compliance audits
• Conduct telephone interviews.

Qualifications

Education & Experience:

• Possess a current provincial security worker license with a security guard designation. ( i.e. BST training)
• First Aid & W.H.I.M.I.S. training
• Basic working knowledge of computers, networks and security systems (CCTV, remote video, access control etc).
• Understanding of criminal code sections applicable to Loss Prevention and protocols pertaining to the collection and handling of evidence.
• Working knowledge of retail loss prevention and security practices.
• Education in the areas of criminology, emergency management, justice or security management is an asset.

Skills & Abilities

• Ability to adhere to business phone etiquette while ensuring a positive customer experience.
• Ability to maintain professional and effective demeanor in critical incidences. Demonstrated ability to provide instruction, remain calm and respond with good judgment and clarity in emergency situations.
• Ability to work independently in a varied and demanding environment while maintaining objectivity.
• Strong time management, organizational & prioritization skills.
• Ability to maintain confidentiality of all company information, procedures, facilities systems and investigations
• Ability to interview, gain relevant information in a non- confrontational manner

Benefits

• Comprehensive medical, dental, prescription drug and vision coverage for you and your family
• Company matched RRSPs
• Employee Discount Program
• Postsecondary Entrance Scholarships for you or your children
• Community Involvement

Candidates must be available to work a flexible schedule, Monday through Sunday. Availability must include Fridays, Saturdays & Sundays. The Response Centre is a 24/7, 365 days per year operation and that employees will be scheduled on a rotational basis for shifts that are days, afternoons, evenings and overnights.

We will provide accommodations during the recruitment process upon request.

The above statements are intended to describe the general nature and level of work applicable to this position and are not intended to be an exhaustive list of all responsibilities, duties and skills required. Be advised, London Drugs DOES NOT use third party recruitment services.

London Drugs may collect, use, and/or disclose your personal information (including the information in this application) where it is reasonable for establishing, managing or terminating an employment relationship. This includes the use or disclosure of your personal information to persons inside or external to our organization, for the purpose of checking references or gathering other information to support an assessment of your candidacy.

To protect yourself, do not respond to unsolicited job offers from individuals or e-mail addresses, and never disclose any sensitive details about your identity (including personal or financial) to anyone you do not know or trust or on any unverified website, or website you do not trust.