Responsable de nuit / Night Manager

Four Seasons Hotel and Resorts Gruppe; Montreal; On-site; CAD 50,000 - 75,000; Full time

Job summary

Four Seasons Hotel Montreal seeks a passionate Night Manager to oversee operations, ensure guest satisfaction, and foster a positive environment. With luxurious offerings and a commitment to excellence, this role is pivotal in delivering exceptional experiences in the heart of Montreal's Golden Square Mile.

Benefits

Discounts at MARCUS Restaurant and Guerlain Spa

Paid vacation plus two additional floating holidays

Strong training and development programs

Employee travel program with complimentary stays

Qualifications

• 3 to 5 years of experience in hotel management or customer service.
• Available for evenings, nights, and weekends.
• Ability to handle stress positively.

Responsibilities

• Ensure seamless service continuity between day and night shifts.
• Guarantee safety of guests and hotel property.
• Oversee front desk and other guest service functions.

Skills

Guest-centric mindset

Attention to detail

Problem-solving skills

Strong work ethic

Leadership

Organizational skills

Cultural awareness

Team spirit

Education

Post-secondary diploma in hotel management or related field

Tools

Delphi

Opera

MS Word

Excel

PowerPoint

Job description

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location :

The vibrant new centrepiece of the city's Golden Square Mile. Chic and sleekly modern, Four Seasons Hotel Montreal forms the vibrant new epicentre of the Golden Square Mile. Dine at our stellar restaurants and shop at the luxurious Holt Renfrew Ogilvy. In this world capital of style and culture, Four Seasons savoir faire helps shine a fresh light on the city.

Night manager

Four Seasons Hotel Montreal is seeking an individual who shares our passion for excellence and is committed to creating memorable experiences for both our employees and our guests. We are looking for someone with a strong work ethic, high integrity, attention to detail, cultural awareness, and a guest-centric mindset.

Located in the heart of Montreal’s Golden Square Mile, Four Seasons Hotel Montreal offers more than just a stay — we deliver a luxurious lifestyle experience. From world-class dining at Marcus Restaurant to relaxation at our Forbes Five-Star Guerlain Spa, and exclusive access to Holt Renfrew Ogilvy, we are a vibrant hub of elegance, hospitality, and culture.

About the role :

• Due to local regulations, priority will be given to candidates who are authorized to work in Canada and are fluent in both French and English, spoken and written.

The Night Manager is responsible for overseeing all operations relating to the front office, guest services as well as all other departments that are active over night. This person will ensure that all operations in the hotel are running smoothly during the overnight hours while adhering to Four Seasons’ standards. He / She must demonstrate resourcefulness, leadership and problem-solving skills in order to respond to any type of situation all while maintaining a positive attitude. Furthermore, the Night Manager must have strong organisational and planning skills as well as ensure guest and employee satisfaction.

What you will do :

Ensure seamless service continuity between day and night shifts.

Guarantee the safety of guests, staff, and hotel property.

Handle unexpected situations across departments with professionalism.

Personally welcome VIP guests with care and attention.

Apply end-of-day procedures and perform system closures accurately.

Oversee front desk, concierge, reservations, and other guest service functions.

Address guest complaints promptly and provide appropriate solutions.

Maintain an active presence in the lobby to monitor smooth operations.

Coordinate with all departments to ensure guest satisfaction.

Review arrivals and ensure special requests and group needs are met.

Uphold financial and credit procedures and promote best practices.

Foster a collaborative, healthy work environment aligned with Four Seasons values.

What you bring :

3 to 5 years of experience in hotel management, customer service, or a related field

Post-secondary diploma in hotel management, business administration, or a related field

Available to work evenings, nights, and weekends, and comfortable with overnight shifts

Solid computer skills, including working knowledge of MS Word, Excel, PowerPoint, Adobe, Lotus Notes, Delphi, and Opera

Ability to handle stress in a positive and effective manner

Comfortable working in a fast-paced environment

Strong team spirit

Interest in and ability to provide outstanding service to internal and external clients and suppliers

Attention to detail and ability to multitask in a dynamic environment

Organized, meticulous, and resourceful

What we offer :

Discounts at MARCUS Restaurant and the Guerlain Spa.

Employee recognition programs (Employee of the Month, anniversary celebrations, etc.).

Paid vacation plus two additional floating holidays per year.

Strong training and development programs.

Employee travel program, including complimentary stays at Four Seasons properties worldwide (based on tenure and availability).

And more!

The list of responsibilities above is not exhaustive and may evolve based on hotel needs and operational demands.

Four Seasons is an equal opportunity employer committed to diversity and inclusion. The masculine form is used only for ease of reading.

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