Resourcing and Deployment Manager

PwC; Toronto; On-site; CAD 82,000 - 132,000; Full time

Job summary

PwC Canada is seeking a Resourcing and Deployment Manager to optimize workforce planning within the Tax line of service. You will lead allocation, forecasting, and capacity sharing to ensure the right staff are on the right projects at the right time.

You will partner with RM professionals, drive continuous process improvements, and coach teams while maintaining high standards of confidentiality and integrity. The role emphasizes development and diversity initiatives within a dynamic environment.

Qualifications

• Solid understanding of Resource Management and how forecasting connects to overarching business strategy.
• Ability to analyze data and present actionable insights.
• Excellent communication skills with negotiation and influence in high-stress situations.
• Proven decision-making and leadership in coaching teams.
• Ability to manage ambiguity and complex projects with strategic thinking.

Responsibilities

• Strategically plan and oversee allocation of Client Service Staff to ensure alignment with firm priorities and metrics.
• Utilize continuous planning to meet utilization targets with focus on staff leverage.
• Gather information on staff career goals to effectively match staff with engagements.
• Collaborate with RM professionals to share best practices and drive process improvements.
• Coach RM specialists and ensure adherence to strategic resourcing processes.
• Build strong relationships within the line of service to promote resource sharing across regions.
• Analyze productivity reports and business needs to develop plans for workload balancing and utilization improvements.
• Review monthly financial results and advise on utilization, chargeable hours, and headcount adjustments.
• Develop expertise in Team Builder Staffing & Deployment and deliver training on modules.
• Ensure staff assignments comply with QMSE standards.

Skills

Resource Management

Forecasting

Strategic planning

Data analysis

Communication

Change management

Tools

Team Builder Staffing & Deployment

Job description

Line of Service

Internal Firm Services

Industry/Sector

Not Applicable

Specialism

IFS - Human Capital (HC)

Management Level

Manager

Job Description & Summary

A career in Resourcing and Deployment, within Business Enablement will provide you with the opportunity to support the Tax line of service in workforce management, helping our network become more agile in the evolving markets we serve by ensuring the right people are assigned to the right projects at the right time.

As a team, we optimize capacity sharing and enable the delivery of PwC services to our clients through our staffing strategy, emphasizing forecasting, utilization, and workload balance while also prioritizing development and diversity initiatives.

The Opportunity:

As a Resourcing and Deployment Manager, unlock your potential and embrace the chance to drive meaningful outcomes that’ll elevate your career. Your role will include, but isn’t limited to:

• Strategically plan and oversee the allocation of Client Service Staff (CSS) to ensure; alignment with firm’s strategic priorities, achievement of business metrics, and resolving unassigned clients and reallocations for new CSS joiners/leavers

• Utilize continuous planning and scheduling to meet firm utilization targets, with a primary focus on staff leverage and peak season metrics

• Gather information on staff career goals, strengths, and areas of opportunities to effectively match the right staff with the right client engagements

• Collaborate and team with RM professionals to; share best practices, continuously improve processes, facilitate staff borrowing/lending and secondments, and participate in team initiatives for technology enhancements that drive operational improvement

• Coach and oversee RM specialists, ensuring adherence to strategic resourcing processes and junior staffing procedures

• Build strong relationships within the line of service to establish oneself as a trusted advisor while also promoting and focusing on resource sharing across regional counterparts

• Analyze productivity reports and business needs to develop actionable plans for workload balancing, utilization improvements, and the creation of new career paths that align staff interests with firm needs

• Review and analyze financial results monthly, partnering with local leadership to recommend solutions on operational matters such as utilization, chargeable hours, and headcount adjustments

• Develop expertise in RM technology, particularly Team Builder Staffing & Deployment, to support assignment planning, allocations, forecasting, and reporting, and deliver training on all Team Builder modules to staff, while focusing on technological enhancements and the development of new tools for continuous improvement

• Ensure staff assignments comply with firm quality standards (QMSE)

What You’ll Bring:

Your skills, knowledge, and experiences are what set you apart.Here’swhat we look for:

• Solid understanding of Resource Management, including forecasting, strategic planning, and how these elements connect to overarching business strategy.

• Proficiency in data analysis and storytelling through data; with the capability of interpreting findings to provide actionable insights

• Exceptional communication skills (both written and verbal) with a proven track record to negotiate and influence effectively in high-stress situations while maintaining composure and empathy; consult with others, build relationships, facilitate group discussions, and execute on change management activities

• Demonstrated ability to make independent decisions and exercise excellent judgment without oversight.

• Experience in leading and coaching teams, with a proven record in strategic and creative thinking.

• Strong problem-solving skills, with a clear understanding of the business impacts of resourcing decisions.

• Aptitude for addressing and de-escalating client concerns independently, maintaining professionalism in all interactions.

• Ability to manage ambiguity and complex projects, think strategically, and demonstrate agility under tight deadlines.

• Experienced in setting priorities, meeting, and exceeding deadlines while maintaining a high level of integrity and confidentiality.

• Proven track record of effective change management execution and the ability to deal confidently with partners and staff at all levels.

This position ensures continuity and upholds our standards of excellence following the departure of a valued team member.

The salary range for this position is $81,900 - $131,900. The posted salary range represents the expected hiring range for PwC locations in major city centres. Given our national recruiting approach, ranges may vary for positions in other locations. At PwC Canada, base salary is determined by your skills, experience, qualifications and work location. In addition to base salary, eligible employees may have opportunities to participate in variable incentive pay programs which are designed to reward individual and firm-wide achievements. We are committed to offering competitive compensation and adhere to all relevant pay transparency legislation. During the hiring process, our Talent Acquisition team will provide details about our comprehensive total rewards package.

Why you’ll love PwC

PwC Canada acknowledges that we work and live across Turtle Island, on the land that is now known as Canada, which are the lands of the ancestral, treaty and unceded territories of the First Nations, Métis and Inuit Peoples. We recognize the systemic racism, colonialism and oppression that Indigenous Peoples have experienced and still go through, and we commit to allyship and solidarity.

Education

(if blank, degree and/or field of study not specified)

Degrees/Field of Study required:

Degrees/Field of Study preferred:

Certifications

(if blank, certifications not specified)

Required Skills

Optional Skills

Accepting Feedback, Accepting Feedback, Active Listening, Analytical Thinking, Business Performance Management, Business Reporting, Coaching and Feedback, Communication, Conflict Resolution, Coordinating Staff, Creativity, Data Analysis, Demand Management, Development Collaboration, Embracing Change, Emotional Regulation, Empathy, Human Resources (HR) Report, Inclusion, Intellectual Curiosity, Learning Agility, Optimism, Professional Courage, Project Resource Allocation, Project Resource Management {+ 20 more}

Desired Languages

(If blank, desired languages not specified)

Travel Requirements

Not Specified

Available for Work Visa Sponsorship?

No

Government Clearance Required?

No

Job Posting End Date

We’re committed to providing accommodation throughout the application, interview, and employment process. If you require accommodation to be at your best, please let us know during the application process.

Our use of artificial intelligence (AI) in recruiting is just getting started, so we know you have questions about how and why we use it. At certain points during our recruiting process, we rely on AI to improve your experience. This could be during resume review or curating personalized job recommendations, asking you clarifying questions via a chatbot or during our interview scheduling to improve your experience. Our use of AI helps ensure we combat bias by evaluating candidates equally and fairly, without seeing identity information, such as your name, or gender for example). AI also helps us better predict successful hires by reviewing all applicants for a role and the relationship between your skills, experience and likely success at PwC Canada. While AI supports parts of our recruitment process, final hiring decisions always involve human review. For more information about our use and protection of your data, please refer to our Privacy Policy https://www.pwc.com/ca/en/privacy-policy.html.

Nous tenons à répondre à vos besoins tout au long du processus de demande d’emploi, d’entrevue et d’embauche. Si vous avez besoin de mesures d’adaptation pour être parfaitement à l’aise, faites-le-nous savoir à l’étape de la demande d’emploi.

L’utilisation de l’intelligence artificielle (IA) dans le domaine du recrutement en est à ses balbutiements. Nous savons que vous pourriez vous demander comment et pourquoi nous y avons recours. À certains stades de notre processus de recrutement, nous comptons sur l’IA pour améliorer votre expérience. Par exemple, pendant l’examen du curriculum vitæ ou l’élaboration d’une liste de recommandations personnalisées, un agent conversationnel pourrait vous demander des précisions ou fixer avec vous un rendez-vous pour l’entrevue. L’IA nous aide à mieux lutter contre les préjugés, car l’évaluation des candidats se fait de façon juste et équitable, sans que les informations d’identification comme le nom ou le sexe soient connues. Elle nous permet également de mieux repérer les bons candidats pour un poste et d’évaluer le lien entre leurs compétences, leur expérience et leurs chances de réussir chez PwC Canada. Bien que l’IA facilite certaines étapes de notre processus de recrutement, les décisions finales d’embauche sont toujours prises par des personnes. Pour en savoir plus sur l’utilisation et la protection de vos données personnelles, consultez notre politique sur la protection des renseignements confidentiels https://www.pwc.com/ca/fr/privacy-policy.html.