Resourcing and Deployment Manager (Bilingual FR/EN)

PricewaterhouseCoopers International; Montreal; On-site; CAD 85,000 - 110,000; Full time

Job summary

Join a leading international firm as a Resourcing and Deployment Manager where you'll tackle complex staffing challenges in a dynamic environment. Engage in strategic planning, improve operational efficiencies, and develop innovative solutions while collaborating with diverse teams. Benefit from a competitive compensation package and a commitment to inclusivity in the workplace.

Benefits

Inclusive benefits

Flexible programs

Continuous development environment

Qualifications

• Solid understanding of Resource Management, forecasting, strategic planning.
• Fluency in English and French for collaborative support.
• Experience in leading and coaching teams.

Responsibilities

• Strategically plan and oversee allocation of Client Service Staff.
• Analyze productivity reports and develop actionable plans.
• Build strong relationships within the line of service.

Skills

Data analysis

Communication

Negotiation

Problem-solving

Decision-making

Strategic thinking

Tools

TalentLink Staffing & Deployment

Job description

A career in Resourcing and Deployment, within Internal Firm Services, will provide you with the opportunity to work in cross line of service staffing helping our network be even more agile in the ever evolving markets we work with, providing the right people on the right projects at the right time. You’ll focus on ensuring that resources of suitable skills and calibre are available for tasks and activities as required as well as managing the education, planning, and skills enhancement associated with resources.As a team, we maximise resource sharing and enable the delivery of PwC to our clients through line of service and cross line of service staffing, forecasting, utilisation, and workload balance while considering development and diversity initiatives.

Meaningful work you’ll be apart of

As a Resourcing and Deployment Manager, you’ll work as part of a team of problem solvers, helping to solve business issues, deliver high quality client service and operational efficiency. Responsibilities include but are not limited to:

• Strategically plan and oversee the allocation of Client Service Staff (CSS) to ensure; alignment with firm’s strategic priorities, achievement of business metrics, and resolving unassigned clients and reallocations for new CSS joiners/leavers
• Utilize continuous planning and scheduling to meet firm utilization targets, with a primary focus on staff leverage and peak season metrics
• Gather information on staff career goals, strengths, and areas of opportunities to effectively match the right staff with the right client engagements.
• Collaborate and team with RM professionals to; share best practices, continuously improve processes, facilitate staff borrowing/lending and secondments, and participate in team initiatives for technology enhancements that drive operational improvement.
• Coach and oversee RM specialists, ensuring adherence to strategic resourcing processes and junior staffing procedures.
• Build strong relationships within the line of service to establish oneself as a trusted advisor while also promoting and focusing on resource sharing across regional counterparts.
• Analyze productivity reports and business needs to develop actionable plans for workload balancing, utilization improvements, and the creation of new career paths that align staff interests with firm needs.
• Review and analyze financial results monthly, partnering with local leadership to recommend solutions on operational matters such as utilization, chargeable hours, and headcount adjustments.
• Develop expertise in RM technology, particularly TalentLink Staffing & Deployment, to support assignment planning, allocations, forecasting, and reporting, and deliver training on all TalentLink modules to staff, while focusing on technological enhancements and the development of new tools for continuous improvement
• Ensure staff assignments comply with firm quality standards (QMSE)

Experiences and skills you’ll use to solve

• Solid understanding of Resource Management, including forecasting, strategic planning, and how these elements connect to overarching business strategy.
• Proficiency in data analysis and storytelling through data; with the capability of interpreting findings to provide actionable insights
• Exceptional communication skills (both written and verbal) with a proven track record to negotiate and influence effectively in high-stress situations while maintaining composure and empathy; consult with others, build relationships, facilitate group discussions, and execute on change management activities
• Demonstrated ability to make independent decisions and exercise excellent judgment without oversight.
• Experience in leading and coaching teams, with a proven record in strategic and creative thinking.
• Strong problem-solving skills, with a clear understanding of the business impacts of resourcing decisions.
• Aptitude for addressing and de-escalating client concerns independently, maintaining professionalism in all interactions.
• Ability to manage ambiguity and complex projects, think strategically, and demonstrate agility under tight deadlines.
• Experienced in setting priorities, meeting, and exceeding deadlines while maintaining a high level of integrity and confidentiality.
• Proven track record of effective change management execution and the ability to deal confidently with partners and staff at all levels.
• The successful candidate requires fluency in English, in addition to French as they will be required to support or collaborate with English-speaking clients, colleagues and/or stakeholders during the course of their employment with PwC Canada
• PwC Canada is committed to cultivating an inclusive, hybrid work environment. Exact expectations for your team can be discussed with your interviewer

Why you’ll love PwC

We’re inspiring and empowering our people to change the world. Powered by the latest technology, you’ll be a part of diverse teams helping public and private clients build trust and deliver sustained outcomes. This meaningful work, and our continuous development environment, will take your career to the next level. We reward your impact, and support your wellbeing, through a competitive compensation package, inclusive benefits and flexibility programs that will help you thrive in work and life. Learn more about our Application Process and Total Rewards Package at: https://jobs-ca.pwc.com/ca/en/life-at-pwc

PwC Canada acknowledges that we work and live across Turtle Island, on the land that is now known as Canada, which are the lands of the ancestral, treaty and unceded territories of the First Nations, Métis and Inuit Peoples. We recognize the systemic racism, colonialism and oppression that Indigenous Peoples have experienced and still go through, and we commit to allyship and solidarity.

At PwC Canada, our most valuable asset is our people and we grow stronger as we learn from one another. We’re committed to creating an equitable and inclusive community of solvers where everyone feels that they truly belong. We understand that experience comes in many forms and building trust in society and solving important problems is only possible if we reflect the mosaic of the society we live in.
We’re committed to providing accommodations throughout the application, interview, and employment process. If you require an accommodation to be at your best, please let us know during the application process.