Residential Warranty & Service Technician

Star Building Components

Calgary

Hybrid

CAD 55,000 - 73,000

Full time

3 days ago

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Job summary

Sterling Homes seeks a Warranty/Service Technician to perform repairs on warrantable items in residential homes. You will coordinate with the Warranty Team to schedule appointments, inspect repairs, and supervise trades to ensure high-quality service for homeowners in Calgary and surrounding areas.

The role requires a minimum of 3 years’ home repair experience, a valid driver’s licence, and the ability to lift up to 50 lbs.

Qualifications

Minimum 3 years of relevant home repair experience.
High School Diploma, or equivalent.
Valid driver’s licence and access to a reliable vehicle.
Satisfactory verification of criminal record check.
Direct experience using carpentry related power tools, hand tools and equipment.
Physically able to kneel and crouch as well as lift, carry, push or pull objects weighing up to 50 lbs.

Responsibilities

Coordinating with the Warranty Team to arrange or schedule customer appointments and provide details on resolution of deficiencies.
Completing required repairs and quality control inspections or arranging and scheduling trades to complete repairs.
Accompanying trades on service calls when required, documenting and notifying the Warranty Team of any back charges to be applied to trades.
Negotiating a mutually agreeable solution for all parties involved to resolve customer concerns and trade disputes.
Working safely and following all health and safety policies and procedures.