Residential Warranty Specialist - Hands-On Craftsmanship

David Aplin Recruiting; Calgary; On-site; CAD 70,000 - 85,000; Full time

Benefits offered by this job

Competitive salary

Professional and collaborative work环境

Growth opportunities

Job summary

David Aplin Recruiting is recruiting a hands-on Warranty Technician for a respected custom home builder in Canada. You will own the warranty process, from inspection to completion, working with homeowners, trades, and internal teams to ensure timely, quality resolutions.

The ideal candidate has strong residential construction knowledge, excellent customer service, and the ability to diagnose issues and determine corrective actions. Travel to Alberta service areas is required.

Qualifications

• Experience as a Warranty Technician, Site Superintendent, Construction Coordinator, or similar residential role.
• Strong knowledge of custom home construction and high-end residential renovations.
• Excellent understanding of residential construction methods, materials, and finishing standards.
• Strong knowledge of exterior building envelopes, including water intrusion and building performance issues.
• Working knowledge of Alberta New Home Warranty requirements and processes.
• Highly organized and capable of managing multiple warranty items simultaneously.
• Comfortable communicating with homeowners and handling sensitive situations.
• Ability to perform minor drywall, paint, caulking, and finish repairs.

Responsibilities

• Respond to and manage homeowner warranty requests in a timely and professional manner.
• Conduct warranty inspections and identify deficiencies or areas needing attention.
• Diagnose construction-related issues and determine appropriate solutions.
• Coordinate with trades and subcontractors to ensure warranty work is completed properly and on time.
• Follow up on outstanding warranty items and maintain accountability through completion.
• Communicate clearly with homeowners throughout the warranty process.
• Maintain accurate records of warranty requests, inspections, repairs, and completed work.
• Identify recurring issues and communicate trends to the construction team.
• Ensure completed work meets the company’s standards for quality and craftsmanship.
• Perform minor repairs such as drywall, paint, caulking, and finishing.
• Assist with troubleshooting issues related to building performance, water intrusion, exterior finishes, and envelope.
• Ensure warranty work complies with Alberta New Home Warranty requirements.

Skills

Residential construction knowledge

Customer service

Troubleshooting

Documentation skills

Driver's license

Communication with homeowners

Tools

Microsoft Office

Warranty management software

Job description

David Aplin Recruiting is recruiting a hands-on Warranty Technician for a respected custom home builder in Canada. You will own the warranty process, from inspection to completion, working with homeowners, trades, and internal teams to ensure timely, quality resolutions.

The ideal candidate has strong residential construction knowledge, excellent customer service, and the ability to diagnose issues and determine corrective actions. Travel to Alberta service areas is required.