Residential Support Worker, Transitional Housing

The Salvation Army in Canada; Vancouver; On-site; CAD 29,000 - 44,000; Part time

Job summary

The Salvation Army in Canada is seeking a Casual/On-Call Residential Support Worker for Grace Mansion in Vancouver. The role supports residents with personal development, life skills, and social activities to help them reach their full potential.

Responsibilities cover administrative duties, intake and occupancy processes, and crisis response, with shifts including days, evenings, overnights, weekends and holidays. A Criminal Record Check and related certifications are required or pursued.

Qualifications

• Completion of high school diploma.
• First Aid/CPR certification.
• Training/Certification in Addictions and/or Mental Health issues or willingness to be trained.
• Certification in Non-Violent Crisis Intervention or willingness to be trained.
• WHMIS
• Certification in FOODSAFE Level 1 or willingness to be trained.
• Alternative combination of education and experience might be considered

Responsibilities

• Answer telephone and refer calls to the appropriate person(s).
• Admit visitors to the Centre according to guidelines.
• Maintain confidentiality and keep accurate files and statistical records.
• Receive/explain applications for potential residents, along with updating the waitlist.
• Assist with the intake process and departure process of residents.
• May receive residents’ rent and place funds in the designated lockbox as per written protocol.
• Performs other work-related duties as assigned by program manager.
• Supervise/monitor actions and interactions of Residents during assigned shift.
• Respond to all Resident inquiries within the framework of Centre Policies & Procedures.
• Research and develop knowledge of issues that relate to residents.
• Maintain contact with the Salvation Army, City and Provincial Government and community agencies to coordinate activities and available resources for the benefit of the Centre and the residents.
• Initial response to emergencies such as fire alarm, or other situations.
• Respond and assist residents at times of physical/mental/emotional crises.

Skills

Fluent English

Organized

Communication skills

Confidentiality

De-escalation

Integrity

Education

High school diploma

First Aid/CPR Certification

Addictions and/or Mental Health training or willingness

Non-Violent Crisis Intervention certification or willingness

WHMIS

FOODSAFE Level 1 or willingness

Alternative education/experience considered

Tools

Word

Outlook

Excel

Job description

Who We Are

For more than 130 years, The Salvation Army has served people in need in communities across Canada and Bermuda. Building on our roots as a world-wide Christian church, each year we help more than 2 million people, providing necessities such as food, clothing and shelter. In addition, we support people experiencing unemployment, addiction and family challenges. We continually adapt and innovate to meet emerging needs and live out our mission, vision and values of hope, service, dignity and stewardship. As a faith- and values-based organization, we hire and serve people of all backgrounds and walks of life - there is a place for everyone to belong here.

Who We Are

For more than 130 years, The Salvation Army has served people in need in communities across Canada and Bermuda. Building on our roots as a world-wide Christian church, each year we help more than 2 million people, providing necessities such as food, clothing and shelter. In addition, we support people experiencing unemployment, addiction and family challenges. We continually adapt and innovate to meet emerging needs and live out our mission, vision and values of hope, service, dignity and stewardship. As a faith- and values-based organization, we hire and serve people of all backgrounds and walks of life - there is a place for everyone to belong here.

Mission Statement

The Salvation Army exists to share the love of Jesus Christ, meet human needs and be a transforming influence in the communities of our world.

Job Description

Position purpose:

The Residential Support Worker (Casual/On-Call) will work with the Residents of Grace Mansion in all areas of personal development and growth, life skills, and social and spiritual activities to enable the Resident to attain their full potential.

Salary : Pay Band 3

Terms : Casual, On-Call

Hours : 0 to 40 hours/week

Days : Must be available to work various shift times including:

• Days (8:00am-4:00pm)
• Evenings (4:00pm-12:00am)
• Overnights (12:00am-8:00am)
• Weekends and Statutory Holidays

Responsibilities

Administrative Duties

NOTE: Specifics of administrative duties will vary with the different shifts.

• Answer telephone and refer calls to the appropriate person(s).
• Admit visitors to the Centre according to guidelines.
• Maintain confidentiality and keep accurate files and statistical records.
• Receive/explain applications for potential residents, along with updating the waitlist.
• Assist with the intake process and departure process of residents.
• May receive residents’ rent and place funds in the designated lockbox as per written protocol.
• Performs other work-related duties as assigned by program manager.

Community Support

• Supervise/monitor actions and interactions of Residents during assigned shift.
• Respond to all Resident inquiries within the framework of Centre Policies & Procedures.
• Research and develop knowledge of issues that relate to residents. Development of resource information as relevant for residents.
• Maintain contact with the Salvation Army, City and Provincial Government and community agencies to coordinate activities and available resources for the benefit of the Centre and the residents.
• Initial response to emergencies such as fire alarm, or other situations.
• Respond and assist residents at times of physical/mental/emotional crises.

Working Conditions

Duties require the employee to work in Grace Mansion – an 84-room, four-storey Residence located at 596 East Hastings Street in downtown Vancouver. Responsibilities will involve working from a designated workstation, but will also involve movement through the residential areas, and general building. The employee may at times be subject to hazardous or disagreeable conditions in the performance of their duties.

Education And Experience Qualifications

• Completion of high school diploma.
• Any additional formal post-secondary/college program in a related field will be considered as an asset.
• Current Certification in First Aid/CPR.
• Training/Certification in Addictions and/or Mental Health issues or willingness to be trained.
• Certification in Non-Violent Crisis Intervention or willingness to be trained.
• WHMIS
• Certification in FOODSAFE Level 1 or willingness to be trained.
• Alternative combination of education and experience might be considered

Experience And Skilled Knowledge Requirements

• A minimum of 10 months of focused experience working in a residential setting.
• Computer skills and training in Word, Outlook & Excel.

Skills And Capabilities

• Organized with good attention to detail.
• Good analytical and problem-solving skills.
• Strong sense of integrity and confidentiality with professional ethics and a balanced sense of fairness and flexibility.
• Understanding of and ability to follow the Universal precautions.
• Fluent spoken and written English.
• Quality oral and written communication skills.
• Criminal Record Review Act clearance to work with vulnerable adults.
• Ability to de-escalate individuals in stressful situations.

Other Conditions/requirements

• Successful obtainment of the Criminal Record Check clearance through the Criminal Records Review Program
• Successful obtainment of clearance through The Salvation Army Child Abuse Registry
• Ability and willingness to undergo applicable screening and background checks successfully that are satisfactory to The Salvation Army, in its sole discretion (i.e., The Salvation Army Abuse Registry) and provide an original copy of a Background Check screening.

Compensation

The target hiring range for this position is $21.28 to $26.60 with a maximum of $31.92.

Placement in the salary range will be based on factors such as market conditions, internal equity, and candidate experience, skills, and qualifications relevant to the role.

The Salvation Army will provide reasonable accommodation upon request. Please email [e-mail] if you have a need for any accommodation and we will be pleased to discuss this with you.