Residential Support Worker (HSP)

YWCA Hamilton; Hamilton; On-site; CAD 30,000 - 60,000; Part time

Job summary

A local community service organization in Hamilton is seeking a dedicated individual to provide support services in a residential setting. This role involves assisting individuals with developmental disabilities, ensuring their well-being and safety, and maintaining compliance with regulations. The ideal candidate holds a relevant diploma and has experience in similar environments. Opportunities for professional development and a supportive workplace culture are available.

Benefits

On-the-job training

Childcare discounts

Community involvement opportunities

Competitive total rewards package

Qualifications

• Minimum 1-2 years work experience in a residential group living setting.
• Experience with individuals displaying challenging behaviors.
• Emergency First Aid/CPR Certification required.

Responsibilities

• Provide direct support services to individuals in residential settings.
• Meet compliance standards set by MCSS.
• Assist in documentation and client file management.

Skills

Empathy

Teamwork

Communication

Independent Work

Education

Developmental Service Worker Diploma

Social Service Worker Diploma

Community Service Worker Diploma

Tools

MS Office Applications

Job description

Who We Are

Founded in 1889, YWCA Hamilton is known as one of Hamilton’s original social innovators and works from a feminist, anti-racist, and anti-oppressive framework. We are dedicated to strengthening women’s and girl’s voices, broadening their choices, building dynamic leadership and providing essential services that promote safe, inclusive and equitable communities.

YWork for us?

At YWCA Hamilton, we are intentional about fostering a workplace culture that values positive physical and emotional well-being through our values of Intersectional Feminism, People Centered, Belonging, Responsibility, and Partnerships. We invest in our employees so that we can bring our values into the communities in which we live. We offer our employees:

• On-the-job training and professional development opportunities
• Childcare discounts
• Opportunities to get involved in our community
• A competitive total rewards package

If you’re passionate about making a positive impact in the lives of women, children, and families every day, we would love for you to join our team!

Position Description

Job Code: 1-HSP-2025

Department: Developmental Services

Reports to: Program Supervisor

Location: Hamilton, ON (South Place)

Hours of Work: 14 hours / week

Start Date: TBD

Posting Date: August 25th, 2025

Posting Close Date: September 1st, 2025

Schedule: Week 1: Sunday 11PM-8AM, Friday & Saturday 4:00PM-9:00PM

Week 2: Sunday 11PM-8AM Wednesday & Thursday 4:00PM-9:00PM

This employee will work in an assigned primary 24-hour group living/supported living residence for adults with a developmental disability, who may also have behavioral challenges, mental health diagnosis and/or physical or complex medical needs. They will provide delivery of direct support services to all individuals within the residential setting and ensure the physical and emotional well-being and safety/security of all individuals within the residence in alignment with YWCA Hamilton’s Mission and Vision Statements.

Responsibilities

• In cooperation with program supervisor, full time staff and other part time and relief staff, will perform all duties and responsibilities in a productive, professional and cooperative manner which will contribute to the overall goals of the department and in keeping with general policies and guidelines of YWCA Hamilton.
• Ensure the physical and emotional well-being of individuals we support is maintained.
• Meet QAM Compliance and MCSS Legislation 299/10 Standards.
• Provide physical assistance/support as needed by individual in all areas of activities of daily living including but not limited to: physical lifting/transfers of residents, pushing/pulling mobility equipment/devices, bathing/toileting and hygiene routines, medication administration, meal preparation/feeding, chores/housekeeping, finances, socialization, recreation, and programming.
• All necessary administrative/documentation tasks are performed: client file documentation, implementation of behavior support plans, behavior data collection, daily logs, individual programming, checklists, chore lists, or other reports/tasks as assigned.
• Support services offered will maintain or increase individual’s independent living skills and personal growth.
• Meet compliance standards set by MCSS.
• Partake in regular team meetings in order to communicate and share information including achievements, progress, concerns and generate solutions.
• Attend on-going professional development and training opportunities offered to program staff.
• Participate in assist in training of newly hired program staff.
• Assist residents in meeting outcomes on their annual ISP’s.
• Implement and carry-out individual program plans, Behavior Support Plans and protocols.
• Contribute in the development, planning, implementation of day/evening/weekend community and in-house recreation and social activities.
• Promote personal growth and social inclusion.
• Program and agency policies are adhered to and reviewed regularly.
• All necessary administrative/documentation tasks are performed: MAR sheets, data collection, logs, checklists, chore lists, incident reports, or other reports/tasks as assigned in an accurate and timely manner as required.
• Ensure that housekeeping/cleanliness/maintenance of program areas or accommodations standards are met.
• Establish positive professional relationships with staff, individuals, families, and other community service agency providers.
• Ensure YWCA Hamilton workplace health and safety policies and procedures are followed at all times and act to reduce workplace hazards.
• Report all workplace hazards and follow YWCA Hamilton health and safety policies.

Please Note: The physical demands of the role may include but are not limited to lifting (up to 25 kg), bending, twisting, reaching, sitting or standing for extended periods, walking, pushing, pulling, and moving constantly throughout the shift.

ATTITUDE:
Is empathetic to the needs and rights of persons with developmental disabilities and will believe in the principles of integration, positive support planning and that all persons have the potential to learn. Will ensure that individuals we support are treated with respect and dignity.

Qualifications

• Minimum Education: Developmental Service Worker Diploma (DSW), Social Service Worker Diploma (SSW), currently enrolled in SSW program, Community Service Worker Diploma (CSW), Autism & Behavior Sciences, Concurrent Disorders Diploma (PSW).
• Minimum 1-2 Years work experience in a residential group living setting.
• Experience working with individuals who display challenging behaviors.
• Emergency First Aid/CPR Certification, NVCI Training.
• Ability to work independently and as part of a team.
• Proficiency with MS Office Applications including but not limited to: Word and Outlook.
• Working from a feminist, anti-oppressive/anti-racist perspective.
• French Language Skills an Asset.
• Must be able to work designated schedule as assigned.
• Excellent communication skills both verbal & written.
• Must provide a current Vulnerable Sector Police Check or willingness to obtain at own cost.
• Attend and participate in all YWCA Hamilton mandatory training.
• Must be willing to provide a pre- employment medical examination and annually thereafter.

NECESSARY TRAINING:

• NVCI Certification
• Emergency First Aid/CPR
• WHMIS
• Abuse Prevention & Training
• Medication Training
• Mental Health First Aid
• Must have a Valid Ontario Class G Driver’s License

As part of YWCA Hamilton’s commitment to Access and Equity, we strive to represent the diverse communities that we serve. Individuals who are women, First Nations, Métis, immigrant, refugee, LGBTQ2S+; individuals with disabilities; and individuals from racialized communities or other marginalized communities are encouraged to apply.

Accommodations are available throughout the recruitment process. Please inform us of any accommodation requests.

Please Note: Personal information collected during the recruitment process will only be used for employment opportunities only in accordance with the Freedom of Information and Privacy Act. Only applications from individuals eligible to work in Canada will be considered.

Thank you for your interest in YWCA Hamilton. Only those selected for further consideration will be contacted.