Case Manager, Behavioural Support_FT-Contract

LOFT Community Services; Aurora; On-site; CAD 57,000 - 72,000; Full time

Benefits offered by this job

24/7 Employee Assistance Program

Professional development budget

GoodLife Fitness gym membership

Perkopolis discounts

DEI trainings access

Job summary

LOFT Community Services is seeking a Case Manager, Behavioural Support to join the BSS-MSTs team. You will support older adults with responsive behaviours related to dementia, mental health, addictions, or other neurological conditions, including ALC considerations in acute care settings.

The role emphasizes coordinating behaviour support networks, direct client care, and collaboration with families and care teams to mitigate escalating behaviours and support transitions.

Qualifications

• Minimum three years related experience with vulnerable seniors and responsive behaviours.
• Understanding of harm reduction, recovery and psychosocial rehabilitation principles.
• Excellent crisis intervention, problem solving and interpersonal skills.
• Ability to collaborate with inter-professional teams, families and community members.
• Strong written and oral communication and computer literacy (MS Word/Excel).

Responsibilities

• Develop and implement individualized Behavioural Support Plans to improve quality of life and reduce behaviours.
• Conduct behavioural assessments and maintain accurate documentation and reports.
• Act as liaison and advocate with clients, families and multidisciplinary teams.
• Provide training, consultation and ongoing support to staff, families and caregivers.
• Offer counselling and connect clients to health care services and community resources.
• Deliver crisis intervention and assist in crisis management planning.
• Build trusting relationships using recovery-oriented and psychosocial rehabilitation principles.
• Participate in team meetings, care conferences and interdisciplinary collaboration.
• Maintain confidentiality and adhere to policies and procedures.
• Work primarily in hospital settings and travel within Central LHIN as required.

Skills

Crisis intervention

Communication skills

Collaboration

Counselling

Driver's license

Cultural competency

Problem solving

Team involvement

MS Word & Excel

Harm reduction principles

Community resources knowledge

Education

Diploma/Degree in Social/Human Services

Tools

PIECES training

U-First training

Job description

Title of Job: Case Manager, Behavioural Support

Date: August 7, 2026

Closing Date: August 23, 2026

Location: Aurora, ON - BSS Mobile Team

Compensation: $57,007 - $71,647

Contract Duration: March 31, 2027

Work Type: Onsite

Job ID: 10953384

Existing or New Position: Existing

Who We Are

LOFT Community Services is a unique and dynamic charitable organization that supports people living with complex issues such as mental and physical health challenges, substance use challenges, poverty and homelessness. Serving 19,534 annually and providing 1,839 units of supportive housing last year, LOFT is one of Ontario’s largest mental health service providers of its kind. LOFT is also recognized as a Nonprofit Employer of Choice™ Award (NEOC) recipient.

Program Summary

The BSS-MSTs improve the health care services of older adults, their families and caregivers. The responsive program supports those who live and cope with behaviours/personal expressions associated with dementia, mental illness, addictions and other neurological conditions, when they require it and wherever they live, at home or elsewhere.

Behaviours/personal expressions are a response, often intentional, to something important to our clients. Persons may use words, gestures, or actions to express something important about their personal, social, or physical environment. Behaviours/personal expressions such as wandering, physical resistance and agitation can be common for individuals living with dementia, mental illness, addiction or other neurological disorders. They can be very distressing to the older adults themselves and to their families, caregivers and other support providers.

Job Summary

As a Case Manager, Behavioural Support you will be part of a Behaviour Support Team that provides direct care, education and support to seniors who are demonstrating responsive behaviours that may be associated with various types of dementia, delirium, mental health, addictions or other neurological conditions and who are ALC or at risk of becoming ALC in the acute care settings of the Ontario Health Central or Toronto Central area. You will assist in the creation and coordination of a behaviour support network, you will provide direct service to support the person served, family members and/or care‑givers to mitigate escalating responsive behaviours. A key role of this position is to coordinate and support the transition of person served as they moved to their next experience.

What You Will Do

• Develop and implement individualized Behavioural Support Plans aimed at improving quality of life and reducing responsive behaviours.
• Conduct behavioural assessments and maintain accurate, timely documentation and reports.
• Act as a liaison and advocate, collaborating with clients, families, caregivers, and multidisciplinary teams.
• Provide training, consultation, and ongoing support to staff, families, and caregivers.
• Offer supportive counselling and connect clients to appropriate health care services and community resources.
• Deliver crisis intervention and assist in creating effective crisis management plans.
• Build respectful, trusting relationships using recovery-oriented and psychosocial rehabilitation principles.
• Participate in team meetings, care conferences, and interdisciplinary collaboration.
• Maintain strict confidentiality and adhere to organizational policies and procedures.
• Work primarily within hospital settings, ensuring compliance with health and safety protocols.
• Engage in required training and contribute to the Behaviour Support Resource Team.
• Perform additional duties as assigned by leadership.

What You Bring

• Completion of a diploma/degree in Social Services/Human Services or equivalent;
• Minimum three years related experience in providing support to vulnerable seniors and older adults with responsive behaviours related to mental illness, addictions, dementia or other neurological conditions;
• An understanding of harm reduction, recovery and psychosocial rehabilitation principles, the therapeutic relationship, and an ability to come to an agreement with persons served on goals/priorities;
• Crisis intervention skills, with well-developed problem-solving abilities and interpersonal skills;
• Training/knowledge of P.I.E.C.E.S., U-First approaches or willingness to receive training;
• Ability to collaborate effectively with other members of inter-professional care teams, persons served, family members and community team members;
• Good oral and written communication skills and computer literacy, including MS Word and Excel;
• Counselling and responding skills;
• Creativity and flexibility to approaches;
• Knowledge of community resources and supports;
• Ability to work effectively as part of a team and interact with workers from a variety of agencies;
• Strong assessment skills;
• Understanding of cultural competency and framework
• Valid drivers’ license and access to own vehicle is required;

Work Environment

• Staff will be required to work in clients’ rooms and may therefore be exposed to secondhand smoke.
• May also be required to be on-call as emergency contact for after hours.
• Frequent travel within the Central LHIN will also be required.
• Occasional evening and weekend hours may be required

What We Offer

• 24/7 Employee Assistance Program
• E-learning program available all year round
• Starting vacation time above minimum standard,
• Additional paid personal and paid sick days
• Professional development budget available to help you nurture and shape your career
• Corporate Gym membership rate with GoodLife Fitness
• Access to Perkopolis, a comprehensive corporate discount program
• Access to unlimited DEI trainings through partnership Canadian Centre for Diversity and Inclusion

Our Commitment to Diversity and Inclusion

LOFT Community Services is a values-driven organization with a deep belief that each person has the ability to grow and change. We value compassion, collaboration, and community delivered with dignity, innovation, and excellence. LOFT’s vision is that together, we can all live successfully in our community. Our client population reflects Ontario’s diverse community and it is LOFT’s goal to build a workforce who also reflects that diversity. LOFT believes there are many ways to develop skills and build experience and expertise. So even if you don’t “tick all the boxes” but think you’d thrive in this role, you are encouraged to apply.

• A satisfactory vulnerable sector check (VSC) is also required.
• This posting provides only a summary of the responsibilities and requirements for the position.

LOFT Community Services is committed to fostering an inclusive and accessible environment and dedicated to building a workforce that reflects the diversity of the community in which we live and serve. LOFT is committed to making employment opportunities accessible in accordance with the Accessibility for Ontarians with Disabilities Act, 2005. Requested accommodation will be provided in all parts of the application and hiring process by contacting [e-mail] or [phone].