Residential Support Worker

The Salvation Army; Winnipeg; On-site; CAD 30,000 - 60,000; Full time

Job summary

Join a leading faith-based organization as a Residential Support Worker, providing critical support and fostering independence among community members. Your role will involve ensuring safety, attending to individual needs, and creating a nurturing environment. Ideal candidates will hold a high school diploma and have the compassion and skills to support diverse individuals with various challenges. This position offers competitive hourly rates and the chance to make a meaningful difference in the community.

Qualifications

• Valid Manitoba Class 5F driver license required.
• Certified criminal record check, including Vulnerable Sector, completed.
• Experience in similar roles is an asset.

Responsibilities

• Ensure a safe environment for members and staff.
• Assist with daily living activities and personal care.
• Provide emotional support and crisis intervention.

Skills

Listening

Interpersonal Skills

Monitoring

Creativity

Education

High School Diploma or equivalent

Job description

Who We Are

For more than 130 years, The Salvation Army has served people in need in communities across Canada and Bermuda. Building on our roots as a world-wide Christian church, each year we help more than 2 million people, providing necessities such as food, clothing and shelter. In addition, we support people experiencing unemployment, addiction and family challenges. We continually adapt and innovate to meet emerging needs and live out our mission, vision and values of hope, service, dignity and stewardship. As a faith- and values-based organization, we hire and serve people of all backgrounds and walks of life - there is a place for everyone to belong here.

Mission Statement

The Salvation Army exists to share the love of Jesus Christ, meet human needs and be a transforming influence in the communities of our world.

Job Description:

The Salvation Army – Canada and Bermuda Territory
Job Description
1
Position Title: Residential Support Worker
Division: Prairies & Northern Territories
Ministry Unit/Dept: Community Venture - XXXX
Location: Winnipeg, MB
Reporting To: Residential Team Leader / Director of Residential Services
Job Family: Social, Community and Family Services
Generic Job Title: Direct Support Worker III (NU0055)
Pay Band: 3
Date Reviewed: May 8, 2025
Date Approved: February 23rd, 2021
The Salvation Army is an international Christian church. Its message is based on the Bible; its ministry is
motivated by love for God and the needs of humanity.
Mission Statement
The Salvation Army exists to share the love of Jesus Christ, meet human needs and be a transforming
influence in the communities of our world.
Vision Statement
We are an innovative partner, mobilized to share hope wherever there is hardship, building
communities that are just and know the love of Jesus.
Core Values:
The Salvation Army Canada and Bermuda Territory has four core values:
Hope: We give hope through the power of the gospel of Jesus Christ.
Service: We reach out to support others without discrimination.
Dignity: We respect and value each other, recognizing everyone’s worth.
Stewardship: We responsibly manage the resources entrusted to us.
POSITION PURPOSE SUMMARY:
The Residential Support Worker assists in ensuring a healthy and safe environment within the members’
home by incorporating the needs, interests and preference of the members in all areas of daily living.
The incumbent will be required to provide emotional and physical support along with crisis intervention
as needed.
Note: Not all incumbents perform all of the duties described below but perform a similar range of duties
as per the directive of the Team Leader/ Director of Residential Services.
The Salvation Army – Canada and Bermuda Territory
Job Description
2
ACCOUNTABILITIES:
1. Safety
• Ensure that members and staff work in a safe environment.
• Ensure compliance with all safety rules and regulations are being adhered to by all, including but
not limited to, emergency evacuation procedures, vehicle usage, transportation of members,
working alone, food, medications and equipment, storage and maintenance.
• Answer door and telephone during shift using proper precautions.
• Provide crisis intervention for members as required.
• Conduct checks to ensure the safety of the members and facility throughout their shifts.
• Complete check-ins with a designated contact in accordance with Community Venture policy
and procedure.
• Understand and promote members’ rights and responsibilities.
• Provide transportation to and from various locations while demonstrating safe driving skills.
• Follow all traffic laws while driving defensively to ensure safety.
• Report concerns promptly to on call person as needed.
• Ensure proper lifting, twisting and reaching techniques are used during job performance.
• Remain alert and awake at all times, throughout all shifts.
• Use PPE provided when necessary
2. Health and Medical
• Ensure individual’s health and medical needs are accurately attended to in a timely fashion
including personal care where needed, and that all medication is properly administered and
recorded.
• Recognize and report concerns of abuse or neglect.
• Provide emotional support for members as required.
• Ensure meals and snacks are varied, attractive, nutritionally, and calorically adequate for the
dietary and medical requirements of each member as recommended in the current Canadian
Dietary Standard.
3. Person Centred Plans
• Be involved in implementing individual plans.
• Communicate necessary information, observations and concerns with the Director.
• Provide individuals with support by gathering information on an individual’s goals and desired
outcomes.
4. Individual Personal Development
• Encourage and assist each individual to participate in daily activities in their home and
community environments including reinforcing all expectations, personal hygiene, meal
preparation, grocery shopping, laundry and the care of the house and yard.
• Ensure that the environment of the residence is supportive, nurturing, and encourages a high
degree of member involvement including decision making.
• Role model appropriate behaviour and attitude supporting growth and promoting independence
for the members.
The Salvation Army – Canada and Bermuda Territory
Job Description
3
5. Public Relations and Communication
• Develop opportunities for relationships with families and the community and assist individuals’
to develop positive social interactions.
• Ensure all contact with others is courteous and professional.
• Treat all members and other staff with respect and dignity at all times.
6. Other Duties as Required
CRITICAL RELATIONSHIP MANAGEMENT
Governance Boards and Councils: None
Internal:
• Community Venture personnel from senior management to front line
External:
• External community contacts
• Member family and care provider supports
• Pre-vocational and volunteer agency contacts
• Community Living disABILITY Services’ personnel
• Education and health professional resources
MANAGERIAL/TECHNICAL LEADERSHIP RESPONSIBILITY:
• Reports directly to: Residential Team Leader
• Direct reports for this position: Responsible for their own time and effort only
• May demonstrate work methods to new employees, volunteers and/or students.
• Participate in staff meetings and training opportunities.
• Be familiar with agency policy and procedures and implement into daily tasks.
• As required and applicable, make suggestions that will improve efficiency, working conditions,
or procedures to management.
FINANCIAL AND MATERIALS MANAGEMENT:
• Responsible for the wise use of member and program resources.
• May be authorized to spend, disburse, or collect small amounts of cash.
• Maintain complete records of financial transactions as per agency policies.
• Assist in the completion of inventory as requested.
• Responsible for the completion and secure storage of records and documentation in accordance
with agency policies and procedures, Residential Care Licensing and the Department of Families’
requirements.
• Record and report activities, behaviours, and any incidents which occur during the shift.
• Keep accurate documentation as to program vehicle usage and maintenance.
• Ensure facility is kept in accordance with agency policies and procedures, Residential Care
Licensing and the Department of Families’ requirements.
• Perform necessary housekeeping duties and report any maintenance issues as they arise.
The Salvation Army – Canada and Bermuda Territory
Job Description
4
WORKING CONDITIONS:
• The incumbent’s typical work environment is a community residence, with moderate amounts
of work accompanying members in the community.
• Working conditions may be isolated, may include a work or on-call schedule affecting lifestyle,
dealing with verbal abuse and angry and/or abusive people.
• The incumbent may have little to no travel required.
• Moderate exposure to hazards: domestic cleaning supplies; handling of waste (garbage), bodily
fluids/wastes, sharp objects, dirt/dust/odor, hot equipment (ovens, stoves, etc.).
• Minor to moderate exposure to hazards: physical attack from members, and traffic accidents
when driving
• Minor exposure to hazards: infectious diseases, toxic chemicals, scabies, lice and/or bed bugs,
emergency response situations (fire, bomb threat, etc.) and other potentially dangerous
situations
The above responsibilities must be performed in keeping with The Salvation Army’s Mission, Vision
and Values, in a professional manner, upholding our code of conduct.
EDUCATION AND EXPERIENCE QUALIFICATIONS:
Education, Qualifications and Certifications:
• Completed high school, grade 12 or the equivalent
• An equivalent combination of education and experience may be acceptable
• Valid Manitoba Class 5F driver license
• Certified Winnipeg Police or RCMP Criminal record check including Vulnerable Sector completed
• Province of Manitoba Child Abuse Registry check
• Province of Manitoba Adult Abuse Registry check
Experience and Skilled Knowledge Requirements
• Suitable candidates may be hired without previous experience; however, prior related
experience will be considered an asset on hiring.
Skills and Capabilities
• Occasional to moderate amount of keyboarding/manual record keeping
• Occasional to moderate amounts of physical care (including manual or assisted transfers)
• Moderate lifting/packing of member belongings or program supplies
• Frequent standing, sitting, walking, & reaching
• Moderate amount of light housekeeping and property maintenance
• Occasional use of physical behaviour intervention techniques
• Attentive listening & observation of body language
• Continuously monitoring the environment
• Basic reading, writing, arithmetic, and computer skills
• Significant memory & concentration
• Significant reasoning & judgment
The Salvation Army – Canada and Bermuda Territory
Job Description
5
• Ability to understand members’ needs
• Frequent multi-tasking
• Moderate to significant creativity and imagination
• Ability to work independently and as part of a team
• Excellent team and interpersonal skills
• Fluent spoken and written English
• Able to handle the physical demands, which include lifting/carrying items up to 40 pounds.
The Salvation Army (TSA) can provide accommodation upon request to all employees, when working
conditions can be adjusted without causing undue hardship to the ministry unit.

Compensation:

The target hiring range for this position is $17.67 to $22.09 with a maximum of $26.51.

Placement in the salary range will be based on factors such as market conditions, internal equity, and candidate experience, skills, and qualifications relevant to the role.

The Salvation Army will provide reasonable accommodation upon request. Please email [e-mail] if you have a need for any accommodation and we will be pleased to discuss this with you.