Community Manager - Multi-Residential

Morguard; Toronto; On-site; CAD 53,000 - 58,000; Full time

Benefits offered by this job

Competitive compensation and benefits

Support for work–life balance

Diversity and inclusion

Job summary

Morguard is seeking a Community Manager to lead day-to-day operations for a 300–400 unit portfolio in Toronto. You will oversee leasing, building operations, and capital projects while delivering top-tier resident service and ensuring building standards.

The role requires about five years in property management and supervisory experience, with strong communication and problem-solving skills. Your on-site leadership will drive occupancy, maintenance quality, and cost efficiency across multiple

Qualifications

• A diploma/degree and/or related experience in property management or a related field.
• Approximately 5 years of related experience in property management or a similar role.
• 1–2 years of supervisory or managerial experience.
• Knowledge of building/property maintenance.
• Basic knowledge of plumbing, electrical, drywall, carpentry, painting, etc.
• Computer skills including Microsoft Office Suite, Yardi, Email and Internet.

Responsibilities

• Customer Service: Ensure superior cooperation, service and support to residents.
• Leasing: Minimize vacancy and process resident applications and leases.
• Operations: Manage portfolio of buildings, perform inspections, obtain quotes, supervise contractors.
• Management: Directly manage on-site team members and coordinate work assignments.
• Financial and Budgets: Ensure rent rolls are accurate and review vacancy reports.

Skills

Customer Service

Leadership

Communication

Problem Solving

Time Management

Education

Diploma/degree in Property Management or related field

CPM or ARM designation

Tools

Microsoft Office Suite

Yardi

Email

Internet

Job description

Looking for a company with over 50 years of success and no signs of slowing down?

If so, Morguard may be the perfect place for you.

As one of Canada’s leading real estate companies, with properties across North America, we’re proud of our history and excited about our future.

Our Purpose

At Morguard, people are at the centre of everything we do. We are committed to creating lasting value not only for our clients and communities, but for our employees as well. As a fully integrated real estate organization, we offer exposure to a diverse portfolio that includes office, industrial, retail, and multi‑suite residential properties across North America. Our team reflects a wide range of backgrounds, perspectives, and experiences, and we believe that diversity strengthens us.

Collaboration fuels our success. Through innovation, teamwork, and a shared commitment to sustainability, our professionals are empowered to build their careers, contribute meaningfully, and help shape the future of real estate.

Putting Our Purpose into Action

We Support Our People By Offering

• Access to experienced subject matter experts who provide mentorship and hands‑on learning.
• A wide range of career opportunities across the organization.
• A comprehensive, competitive benefits program that promotes health and wellness.

Where You’ll Add Value

Community Managers play a critical role in the successful operations of our apartment complexes and in the overall success of Morguard. This role is primarily responsible for day to day operations of an assigned portfolio of buildings (at least 300-400 units) including: leasing, building operations and capital projects. Community Managers are confident leaders, possessing excellent communication skills with the ability to evaluate economic trends, profitability and marketing issues. This role requires the ability to work under pressure, handle varied emergency situations and to troubleshoot operational and management problems unique to an assigned area.

Locations

This person would be working out of 100 Gowan Ave, East York, ON M4K 2E2, noting that they will be asked to go to some of the locations within Toronto, inclusive but not limited to:

• 80 Gowan Ave, East York, ON M4K 2E1
• 569 Broadview Ave, Toronto, ON M4K 2N8
• 9 Tennis Crescent, Toronto, ON M4K 1J4
• 833 Kennedy Rd, Scarborough, ON M1K 2E3
• 600 Kingston Rd, Toronto, ON M4E 1R1

How You’ll Make a Difference

• Customer Service:
  • Ensure that a superior level of co-operation, service and support is provided to residents
  • Confirm resident issues and service requests are promptly addressed
  • Ensure building standards are maintained to a high level, and that site‑level staff are performing duties in a professional manner
  • Train site‑level staff on Morguard's standards of Customer Service
• Leasing:
  • Demonstrate excellent sales/leasing skills by minimizing vacancy (maintaining 100% occupancy)
  • Show suites and process resident applications and lease agreements with regular reporting to the Regional Office
  • Responsible for enforcing the terms of lease agreements, such as rent collection, rules and regulations, and following procedures of serving notices to residents
  • Assist in the implementation of marketing initiatives and related leasing functions
• Operations:
  • Manage assigned portfolio of buildings to improve efficiency and reduce operating costs
  • Conduct inspection of grounds, facilities, and equipment to determine if repairs or preventative maintenance is required on a weekly/daily basis to monitor performance
  • Discuss possible renovations or improvements with Regional Manager or Property Manager
  • Ensure apartment complex is maintained and cleaned in accordance with company standards
  • Obtain quotes or bids from contractors for repairs, renovations and maintenance
  • Supervise contractor work to ensure it has been completed and review invoices
  • Responsible for ensuring that day‑to‑day operations of the building are carried out (general maintenance and cleaning)
  • Ability to coordinate after hours’ emergencies as required
  • Working knowledge of legislation pertaining to the Residential Tenancy Act
  • Ability to represent company at Landlord Tenant Board hearings
• Management:
  • Directly manage on‑site Team Members including but not limited to: Building Managers, Assistant Building Managers, Maintenance Associate and Cleaners
  • Responsible for planning, assigning and directing work
  • Assist in training on‑site Team Members (including but not limited to Building Managers, Assistant Building Managers, Maintenance Associates and Cleaners) with operational procedures
  • Analyze and resolve work problems or assist staff in solving work problems
  • Initiate or suggest plans to motivate workers to achieve work goals
• Financial and Budgets:
  • Responsible for ensuring rent rolls are accurate
  • Review weekly vacancies/availability reports
  • Review and approve resident leases and renewal leases
  • Review rents to ensure they are “at minimum” market value

The Expertise You’ll Bring

• A diploma/degree and/or related experience
• Approximately 5 years of related experience
• 1-2 years of supervisory or managerial related experience
• Knowledge of Building/Property Maintenance
• Basic knowledge of plumbing, electrical, drywall, carpentry, painting, etc.
• Computer skills (Microsoft Office Suite, Yardi, Email, Internet)

Core Competencies

• A commitment to "Best in Class" Customer Service
• A demonstrated high degree of integrity, discretion and confidentiality
• Ability to accurately listen, understand and respond to issues appropriately
• Ability to work and act independently using good judgment
• Ability to remain calm and focused in high pressure situations
• Self‑motivated individual who is proactive, takes initiative, is goal and results oriented, and works independently without a lot of direction
• Superior organizational and time management skills to multi‑task/prioritize and meet multiple deadlines
• Flexible with a "can‑do" and "no task is too big or small" attitude
• Superior attention to detail and accuracy with excellent follow‑up skills
• Excellent problem‑solving capabilities
• A professional demeanor with strong communication skills
• Actively championing diversity, equity and inclusion to create an environment of belonging

Preferred Qualifications And Experience

• Exposure to multi‑residential or other related industry asset class would be an asset
• Certified Property Manager designation (CPM) or Accredited Residential Manager (ARM) an asset
• WHMIS certification would be an asset
• Experience with Fire Life Safety & Building Inspections would be an asset
• Knowledge of current laws, legislation and rights concerning residents would be an asset
• Ability to speak other languages is considered an asset.

Why You’ll Love Working at Morguard

• A collaborative, inclusive workplace culture that prioritizes employee wellbeing and safety.
• Meaningful opportunities for professional growth and development.
• Exposure to a diverse portfolio of real estate assets across North America.
• A competitive compensation and benefits package designed to support you and your family.
• Support for work–life balance, along with accessible employment practices that meet AODA requirements.

Annualized Base Salary Range: $53,000 - $58,000

Pay Equity

The salary range listed for this position reflects the anticipated compensation at the time of posting. Actual compensation offered may vary and will be determined by factors including, but not limited to, experience, education, skills, certifications, internal pay equity and business needs.

Inclusive by Nature

Diversity is one of our greatest strengths. At Morguard, we provide equal employment opportunities to all candidates and do not discriminate on the basis of race, color, religion, gender, sexual orientation, age, disability, or any other legally protected status. We believe in creating a workplace where everyone has the opportunity to grow, contribute, and make an impact.

Commitment to Accessibility

Morguard is dedicated to maintaining accessible employment practices in accordance with the Accessibility for Ontarians with Disabilities Act (AODA). If you require accommodation at any stage of the recruitment process, please contact Human Resources—our team is here to support you. Please contact Human Resources at [phone].