1710 - Property Administrator, Site - Residential - Ottawa, ON

Morguard; Ottawa; On-site; CAD 42,000 - 54,000; Full time

Benefits offered by this job

Mentorship by subject-matter experts

Career opportunities across Morguard

Competitive benefits program

Job summary

Morguard is seeking a Property Administrator, Site to oversee property administration and provide top-notch support to residents. The role focuses on resident service, lease compliance, and coordination with the operations team in a dynamic property management environment.

Responsibilities include handling office administration, processing notices, rent and fees, and supporting hearings and occupancy tasks while maintaining strong client relations across Morguard’s communities.

Qualifications

• 1+ years of customer service or related experience.
• High School Diploma or GED required.
• Computer skills including Microsoft Office and Yardi.

Responsibilities

• Provide superior service and support to residents.
• Respond promptly to resident issues and inquiries.
• Oversee and coordinate office administration and filing.
• Draft collection notices and manage lease terms.
• Process purchase orders and track payments.
• Support move-in/move-out procedures.
• Assist daily operations team on projects and assignments.
• Review rent rolls and aged receivables as needed.
• Attend hearings and prepare supporting documents.

Skills

Customer service

Communication

Time management

Multitasking

Problem solving

Education

High School Diploma or GED

Tools

Microsoft Office

Yardi

Job description

Role Overview

The Property Administrator, Site is primarily responsible for the general administration and oversight of the property and to ensure that a superior level of co‑operation, service and support is provided to Residents thereby ensuring that Morguard is the preferred landlord of choice.

What We Offer

• Access to experienced subject matter experts who provide mentorship and hands‑on learning.
• A wide range of career opportunities across the organization.
• A comprehensive, competitive benefits program that promotes health and wellness.

How You’ll Make a Difference

Customer Service

• Ensure that a superior level of co‑operation, service and support is provided to residents.
• Promptly respond to resident issues and concerns.
• Be available to residents for general inquiries about living in their suite, building and community.

Administration

• Oversee and coordinate all office administration, including ordering office supplies, organizing and maintaining filing system, email, phone calls and walk‑in visitors.
• Provide information to residents and ensure all resident concerns are acted upon in a timely manner.
• Draft collection notices.
• Ensure terms of the lease agreements are met and administer damages and charges.
• Assist the daily operations team on any pending projects and assignments.
• Responsible for enforcing the terms of lease agreements, such as rent collection, rules and regulations, and following procedures of serving notices to residents.
• Take in vacancy notices, review rent ready and vacancy reports, age receivables and rent rolls.
• Attend hearings or be involved in hearings including creating files, preparing evidence and gathering back‑up materials.
• Process and prepare Purchase Orders and pay scan limits and includes in tracking sheet.
• Handle any special assignments by the business as they arise.

Operations

• Receives and schedules service requests.
• Helps with scheduling service requests if/when needed.
• Assist with “move‑in, move‑out” procedures.
• All other duties within the scope of the job, as requested by management.

Accounting

• Review of rent rolls and aged accounts receivables as required by head office.
• Processing of all correspondence as required per the RTA.

The Expertise You’ll Bring

• Completion of High School or general education degree (GED)
• 1+ years of related experience in a customer service or related role
• Computer skills (Microsoft Office Suite, Yardi, Email, Internet)

Core Competencies

• A commitment to “Best in Class” Customer Service
• Ability to accurately listen, understand and respond to issues appropriately
• Ability to work and act independently using good judgment
• Ability to remain calm and focused in high pressure situations
• Self‑motivated individual with a “can‑do” and “no task is too big or too small” attitude
• Superior organizational and time‑management skills with ability to multi‑task/prioritize and work under tight timelines
• Excellent problem‑solving capabilities
• A professional demeanor with strong communication skills
• Ability to speak other languages is considered an asset.
• Actively championing diversity, equity and inclusion to create an environment of belonging

Why You’ll Love Working at Morguard

• A collaborative, inclusive workplace culture that prioritizes employee wellbeing and safety.
• Meaningful opportunities for professional growth and development.
• Exposure to a diverse portfolio of real estate assets across North America.
• A competitive compensation and benefits package designed to support you and your family.
• Support for work–life balance, along with accessible employment practices that meet AODA requirements.

Inclusive by Nature

Diversity is one of our greatest strengths. At Morguard, we provide equal employment opportunities to all candidates and do not discriminate on the basis of race, color, religion, gender, sexual orientation, age, disability, or any other legally protected status. We believe in creating a workplace where everyone has the opportunity to grow, contribute, and make an impact.

Commitment to Accessibility

Morguard is dedicated to maintaining accessible employment practices in accordance with the Accessibility for Ontarians with Disabilities Act (AODA). If you require accommodation at any stage of the recruitment process, please contact Human Resources—our team is here to support you. Please contact Human Resources at [phone].