Residential Property Manager

Minto Group; Ottawa; On-site; CAD 75,000 - 85,000; Full time

Benefits offered by this job

Competitive pay with bonus

Day-one benefits

RRSP matching

Paid time off

Professional development

Employee recognition program

Job summary

Minto Group, based in Ottawa, seeks a Property Manager to lead the maintenance team and coordinate with contractors, while ensuring exceptional tenant service and cost-effective operations.

Join a purpose-driven organization with strong benefits and career growth. The role requires leadership experience, budgeting skills, and familiarity with ERP systems such as Yardi, in a dynamic property management environment.

Qualifications

• Five years of relevant work experience; two years in people leadership.
• College or university credential preferred; trades experience considered.

Responsibilities

• Lead maintenance team and external contractors to ensure cost-effective operations.
• Oversee tenancy relationship administration and service delivery.
• Analyze maintenance trends and improve building systems and efficiency.
• Develop and manage the maintenance budget and expense controls.
• Use ERP tools to perform duties and ensure safety compliance.

Skills

Team management

Budgeting

Project coordination

Microsoft Office

Yardi / ERP systems

Multi-tasking

Problem solving

Customer/service orientation

Education

College diploma or university degree

Trades certificate or equivalent

Tools

Yardi

ERP systems

Job description

Build What's Next At Minto

Working at Minto means being part of something bigger—where your career is built on purpose, progress, and possibility. Here, employees aren’t just valued—they’re celebrated through peer‑to‑peer recognition, team events, and a culture that feels like family while honouring every individual’s voice.

Job Description

Property Manager

Location: Ottawa, Ontario

Build What's Next At Minto

Working at Minto means being part of something bigger—where your career is built on purpose, progress, and possibility. Here, employees aren’t just valued—they’re celebrated through peer‑to‑peer recognition, team events, and a culture that feels like family while honouring every individual’s voice.

From day one, we've got you covered

From Your Very First Day At Minto, You'll Have Access To a Rewarding And Supportive Package Designed To Help You Thrive

• Competitive compensation with performance‑based annual bonus


• Comprehensive benefits starting on day one—including unlimited physiotherapy, 24/7 access to healthcare professionals and physicians through our dedicated telemedicine service, and parental leave


• RRSP matching program and paid time off program to support your future and recharge


• Peer‑to‑peer recognition platform that celebrates your contributions


• Professional development and learning support to fuel your growth


• Exciting career paths across a dynamic and purpose‑driven organization

Your place in our story

The Property Manager is responsible for contributing to best‑in‑class customer experience by managing the maintenance team and external contractors in a cost‑effective manner. This role also oversees the team responsible for administering the tenancy relationship to deliver exceptional service.

Here’s How You’ll Contribute

• Builds an effective team based on Minto core values of Courage, Partnership, Innovation and Accomplishment


• Ensures that service technicians and superintendents are adequately trained, equipped, and motivated;


• Fosters a culture of cooperation and collaboration both within the maintenance team and also with the rest of the property team;


• Measures quality of work against established standards;


• Identifies opportunities for improvements in efficiency, cost effectiveness and customer experience;


• Interprets and analyzes key indicator reports on mechanical equipment, maintenance trends and communicates key opportunities and recommendations to improve building systems;


• Manages the performance of contractors in accordance with the Minto Contractor Code of Conduct, makes recommendations regarding the addition and deletion of approved contractors;


• Implements and adheres to maintenance programs as established by Facilities Management;


• Develops the budget, monitors and controls maintenance expense line items;


• Uses our ERP tool, Yardi, to perform their duties;


• Ensure all areas are free of hazards and where not able to resolve, ensure management are informed for immediate resolution;


• Actively participates in industry related associations to network, share the experiences and acquire knowledge of industry standards and best practices;


• Maintains professional and technical knowledge by attending educational workshops; benchmarking professional standards; reviewing professional publications; establishing personal networks;


• Communicates objectives and goals to staff by outlining job expectations, planning, monitoring, and coaching;


• Participates in recruitment, training and development of staff;


• Responsible for detailed understanding of the standard lease agreement and the application thereof during the tenancy;


• Monitors and administers deviations / addendums to the lease agreement;


• Establishes and manages to targets for accounts receivable, monitors the delinquency report and takes action in accordance with the applicable legislation;


• Responds to escalated resident concerns and inquiries promptly and courteously;


• Processes and approves necessary incident reports, invoices, and administrative service requests;


• Reviews and approves mass and individual resident communication;


• Collaborates with facilities, revenue management, leasing and central services teams to ensure the smooth delivery of an exceptional customer experience;


• Perform all facets of the job in accordance with the legislation applicable to the jurisdiction, including: Residential Tenancy Act, Health and Safety standards, WHMIS, AODA, PIPEDA and Human Rights;


• All other duties within the scope, spirit and purpose of the job, as requested by management.

What You Bring To The Team

Here’s what will help you stand out. And even if you don’t tick every box—we believe in your potential and are here to support your growth.

• College diploma or university degree preferred; trades certificate or equivalent experience considered.


• A minimum of five (5) years of relevant work experience, with a minimum of two (2) years’ experience managing a team.


• Knowledge of management practices and ability to manage and coordinate a work team


• Knowledge of contractual agreements


• Knowledge of rental legislation


• Ability to assess quality workmanship


• Microsoft Office Suite


• Familiarity with Yardi or an ERP system would be considered an asset


• Ability to multi-task


• Strong problem-solving skills, judgement, and customer focused communication skills


• Shows initiative and demonstrates sense of ownership


• Interpersonal skills – ability to deal with sensitive customer and personnel issues resulting in a positive outcome

Hiring pay range rate:

$75,000-$85,000 a year

Pay ranges at Minto are designed to accommodate variations in knowledge, skills, experience, market conditions, and locations, reflecting our diverse industries and business lines. Please note that the pay range information provided in this posting pertains specifically to the Ottawa location.

Ready to build your future with us?

Whether you're just starting out or looking to take the next step, Minto offers the mentorship, resources, and opportunities to grow a meaningful career. With competitive rewards and a strong commitment to well‑being, we empower you to thrive—professionally and personally.

Join a team where your growth, purpose, and potential are celebrated. Let’s create something meaningful—together.

About Minto & Minto Apartment REIT

Our mission to build vibrant communities begins with the people who make it all possible—our employees. Named one of Canada’s Best Managed Companies, we’re proud of our 70‑year legacy and dedicated to delivering more—more growth, more purpose, and more impact—for our employees, homeowners, residents, and the neighborhoods we serve.

In 2024, we were proudly recognized with the Federation of Rental‑housing Providers of Ontario (FRPO) MAC Award for Outstanding Company Culture, a testament to our commitment to cultivating a workplace where employee well‑being and shared purpose thrive.

Minto does not accept any speculative or unsolicited CV’s that have been sent to our internal recruitment team or hiring managers from agencies outside of our preferred supplier list. Any speculative or unsolicited CV’s will be treated as a direct application. This role may involve the use of artificial intelligence tools to support and enhance the recruitment process. This posting reflects an existing vacancy within our organization. Minto is an equal opportunity employer committed to cultivating an inclusive and accessible workplace. We strive to build a team that reflects the diverse communities we serve, including individuals with disabilities. If you require accommodation or support at any stage of the recruitment and selection process, we’ll work with you to ensure your needs are met. To request accommodation, please contact us at [e-mail].

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