Residential Property Administrator (North York or London)

Sterling Karamar Property Management; Toronto; Hybrid; CAD 45,000 - 60,000; Full time

Job summary

A leading company in property management is seeking a Residential Property Administrator to join their team. This hybrid role will involve providing exceptional customer service, managing property records, and assisting in leasing administration. The ideal candidate will have a background in property management and excellent communication skills, contributing to a supportive team environment.

Qualifications

• Minimum 2 years experience in leasing and property administration.
• Experience with property management software such as Yardi is an asset.

Responsibilities

• Provide high-level customer service and resolve resident inquiries.
• Prepare management reports and assist with due diligence for property sales.
• Handle resident leasing, payment processes, and legal administration.

Skills

Customer Service

Communication

Organizational Skills

Time Management

Negotiation Skills

Education

High School Diploma

College Degree in related field

Tools

Yardi

Job description

Residential Property Administrator (North York or London)

Join to apply for the Residential Property Administrator (North York or London) role at Sterling Karamar Property Management

Residential Property Administrator (North York or London)

1 day ago Be among the first 25 applicants

Join to apply for the Residential Property Administrator (North York or London) role at Sterling Karamar Property Management

• Please note this is a hybrid role, with an opportunity to work from either our North York, ON or London, ON Head Office**
  
  

• Please note this is a hybrid role, with an opportunity to work from either our North York, ON or London, ON Head Office**
  
  

Purpose

Provide customer service to residents/clients; organize and maintain up to date and precise property administration; work as part of a team.

Main Responsibilities

Customer Service Relations:

• Maintain the highest level of customer service.
• Communicate effectively with residents and relevant others.
• Actively listen and act upon resident inquiries, concerns and complaints. Hand complaints over to the Property Manager as required.
  
  

General Administration

• Analyze, update and produce monthly Management Reports for each property in close cooperation with the Property Managers and Property Accountants.
• Prepare all necessary paperwork to aid with due diligence that is undertaken for any potential sale of property.
• Ensure effective and precise electronic filing of all relevant documents.
  
  

Resident Leasing Administration

• Keep the Weekly Availability Report up to date based on information from the Leasing Specialist and Property Manager.
• Distribute the report to the clients on a weekly basis.
• Process applications – Conduct employment verification, landlord reference checks, credit checks etc.
• Set up approved leases and resident information in Yardi and prepare lease package.
• Post monthly move in’s.
• Put tenants on notice as received and approved by the client/PM.
• Post monthly move out’s and apply the LMR.
• Arrange new tenant hydro accounts.
  
  

Resident Payment Administration

• Collect, sort, process and enter rental payments in Yardi.
• Setup PAP for tenants.
• Post NSF payments.
• Issue N4’s – Notice of termination for non-payment of rent.
• Prepare weekly collection letters.
• Prepare bank deposits and ensure proper filing of receipts.
  
  

Legal Administration

• Issue N4’s – Notice of termination for non-payment of rent.
• Issue other legal forms (N5, N6, N7).
• Ensure legal notices are filed with the Paralegal in a timely manner (L1, L2).
• Ensure tenants are adhering to LTB payment plans.
• Enforce LTB orders with the enforcement office.
• Prepare collection files for past tenants.
  
  

Rent Administration

• Run monthly rent billings in Yardi. Verify accuracy. Post monthly billing.
• Update market rents in Yardi as required.
• Add additional charges to tenants as required (parking, lockers etc.) and update rentable items as required.
• Prepare N1’s – Notice of Rent Increase.
• Prepare annual tax receipts.
  
  

Resident Portal

• Setup PAP for tenants.
• Input tenant insurance.
• Provide tenants with their security code for login.
• Respond to maintenance/communication tickets where applicable.
• Provide technical support for tenants and staff.
  
  

Scope

• Work in close cooperation with Leasing Specialists, Operational Staff and Property Accountants. Reporting to the Manager, Residential Operations.
  
  

Qualifications

Education

• Minimum High School diploma (Grade 12/13).
• Preference: College Degree in related field.
  
  

Experience

• A minimum of 2 years experience in leasing and property administration.
• Experience using Property Management Software such as Yardi, an asset.
  
  

Skills And Abilities

• Actively supports SKPM's values of: Trust, Honesty, Integrity & Respect
• Solid management and leadership skills
• Solid working knowledge of residential property administration
• Strong computer skills: Excellent knowledge of Word, Excel, PowerPoint and Microsoft Outlook and able to learn Yardi Voyager and Property Vista
• Sound judgment and decision-making capabilities
• Excellent communication and relationship building competencies
• Is open to change and actively looks for ways to improve processes
• Strong administrative and organizational skills
• Strong time management skills
• Portrays a professional image
• Strong customer service orientation
• Motivated to learn more and grow within this position
• Good negotiating skills
• Has a high tolerance to stress
  
  

Thank you for your interest in Sterling Karamar Property Management.

Please note that applications from all interested individuals are appreciated; however, we will only contact candidates that are selected for advancement.

Sterling Karamar Property Management values diversity in the workforce and is an equal opportunity employer. We welcome and encourage applications from people with disabilities and offer reasonable accommodation upon request for candidates taking part in all aspects of the selection process.

Please note that our Corporate Offices are scent-free work enviorments.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Sales and Management

Referrals increase your chances of interviewing at Sterling Karamar Property Management by 2x

Get notified about new Property Administrator jobs in North York, Ontario, Canada.

Property Administrator (21-Month Contract)

Medical Office Administrator (North York)

Scarborough, Ontario, Canada 3 months ago

Senior Property Administrator - Yorkdale

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.