Residential Order Coordinator

Beanfield; Toronto; On-site; CAD 42,000 - 64,000; Full time

Job summary

Beanfield is looking for a Residential Order Coordinator to join our Etobicoke office. Reporting to the Residential Coordinator Manager, the Residential Order Coordinator will work closely and simultaneously with various teams across the company to ensure that all residential orders are received, reviewed, and managed through our internal ticketing system from start to finish.

This is a 12 month contract. Must have the flexibility to work varying shifts and weekends.

Qualifications

• Must have high school diploma.
• 2-3 years of related experience in office administration or customer service roles.
• Experience with JIRA and SAP an asset.
• Knowledge of VOIP, Internet and IPTV is considered an asset.
• Strong analytical skills and problem solving capabilities.
• Excellent organizational and time management skills to multi‑task/prioritize work in a timely manner.
• Strong attention to detail.
• Ability to work and act independently using good judgement when assessing difficult situations.
• Team player with superior interpersonal skills and professional demeanour.
• Works with a high level of tact, integrity and respect.
• Possess cultural awareness and sensitivity.
• Demonstrate sound work ethics.

Responsibilities

• Coordinate and manage all residential orders concurrently on a daily basis.
• Provide first call resolution ensuring customer requests, inquiries and concerns are processed and resolved in a timely manner.
• Interact with multiple internal departments to push forward the order or elevate when required in order to ensure the timelines are met.
• Adherence to processes, policies and objectives related to residential services with an understanding of other Beanfield products.
• Assist in the creation of the customer records and maintain client information using internal systems.
• Manage customer move requests in an efficient and timely manner to ensure move dates are met.
• All other duties as assigned.

Skills

Analytical thinking

Time management

Organizational skills

Customer service

Communication skills

Team player

Attention to detail

Independent work

Interpersonal skills

Education

High school diploma

Tools

JIRA

SAP

VOIP knowledge

Internet/IPTV knowledge

Job description

We don’t just build networks, we build communities. From our roots in Liberty Village to our growing footprint across Toronto, Montreal, and Vancouver, Beanfield has spent 35+ years connecting people through a robust, independently owned fibre‑optic network.

With 500+ employees and an entrepreneurial mindset, we move fast, think creatively, and stay connected to the people who make Beanfield what it is. If you thrive in a collaborative, high‑impact environment where your work matters, you will feel right at home.

Our Values

We Are Challengers

We lead the way. We disrupt the industry by thinking differently, moving quickly, and taking ownership. We operate with a startup mentality and believe in building and investing in our own infrastructure, and our people.

We Are United

We operate as one team. Collaboration is core to how we work, and every idea matters. We believe strong partnerships and shared ownership lead to better outcomes.

We Care

We care deeply about our employees, partners, customers, and communities. We build trust through open communication, thoughtful decisions, and a relentless focus on our brand and customer experience.

The Role

Beanfield is looking for a Residential Order Coordinator! Reporting to the Residential Coordinator Manager, the Residential Order Coordinator will work closely and simultaneously with various teams across the company to ensure that all residential orders are received, reviewed, and managed through our internal ticketing system from start to finish. This is a 12 month contract.

Must have the flexibility to work varying shifts and weekends.

Please note this position will be based out of our Etobicoke office.

What You’ll Do

• Coordinate and manage all residential orders concurrently on a daily basis.
• Provide first call resolution ensuring customer requests, inquiries and concerns are processed and resolved in a timely manner.
• Interact with multiple internal departments to push forward the order or elevate when required in order to ensure the timelines are met.
• Adherence to processes, policies and objectives related to residential services with an understanding of other Beanfield products.
• Assist in the creation of the customer records and maintain client information using internal systems.
• Manage customer move requests in an efficient and timely manner to ensure move dates are met.
• All other duties as assigned.

What You Bring

• High school diploma.
• 2-3 years of related experience in office administration or customer service roles.
• Experience with JIRA and SAP an asset.
• Knowledge of VOIP, Internet and IPTV is considered an asset.
• Strong analytical skills and problem solving capabilities.
• Excellent organizational and time management skills to multi‑task/prioritize work in a timely manner.
• Strong attention to detail.
• Ability to work and act independently using good judgement when assessing difficult situations.
• Team player with superior interpersonal skills and professional demeanour.
• Works with a high level of tact, integrity and respect.
• Possess cultural awareness and sensitivity.
• Demonstrate sound work ethics.

What’s in it for you

A united, values‑driven culture that genuinely cares about people, collaboration, and community.

Equal Opportunity Employment

At Beanfield, we’re proud to be an equal‑opportunity employer.

We believe that diverse teams make stronger teams. No matter your background, experience, or life story, if you meet the requirements for this role, we want to hear from you. We are committed to creating an inclusive and accessible workplace where all qualified applicants are considered for employment, without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or any other protected status.

Beanfield provides reasonable accommodations at all stages of the recruitment and selection process. If you need support during your application or interview, please reach out to us at [e-mail], we are happy to help.

Compensation & Eligibility

Actual total compensation will be determined based on factors such as knowledge, skills, performance and experience. The salary range indicated includes a Short Term Incentive Plan (“STIP”) which represents a percentage of your Base Salary based on the achievement of individual and corporate objectives; The STIP payment is calculated based on a formula that takes into account several factors, including, without limitation, corporate and individual performance measures. The STIP payment is conditional upon meeting all of the STIP’s eligibility requirements.

Candidates must be legally eligible to work in Canada, as we are unable to sponsor employment visas. Also, all official communication regarding recruitment and hiring at Beanfield will come exclusively from email addresses ending in @beanfield.com. We urge candidates to be cautious of any unsolicited messages or offers and to remain vigilant against phishing attempts.