Residential Mortgage Specialist-Ontario

National Bank of Canada; Toronto; Hybrid; CAD 60,000 - 100,000; Full time

Benefits offered by this job

Health and wellness program

Flexible group insurance

Generous pension plan

Employee Share Ownership Plan

Employee and Family Assistance Program

Preferential banking services

Opportunities for community initiatives

Telemedicine service

Virtual sleep clinic

Job summary

A leading financial institution is seeking a Residential Mortgage Specialist based in Toronto, Ontario. This role emphasizes exceptional customer service and collaboration with real estate professionals to support clients in purchasing properties. Ideal candidates will possess a Bachelor’s degree or relevant diploma with experience. The position offers a commission-based compensation model alongside a comprehensive benefits package. The organization values inclusivity and encourages professional development within a dynamic work environment.

Qualifications

• A Bachelor's degree in a related field and one year of relevant experience, or a college diploma and three years' relevant experience.
• Ability to meet business development targets.
• Strong interpersonal skills to manage various internal and external stakeholders.
• Strong interpersonal skills and ability to manage various internal and external stakeholders.
• Knowledge of financial products – an asset.

Responsibilities

• Provide exceptional customer service during purchase transactions and mortgage pre-authorizations.
• Establish relationships with real estate brokers and builders.
• Organize business development activities and events.
• Collaborate with internal partners to increase customer retention and drive cross-selling.
• Stay updated on National Bank products and market developments to act as an expert.

Skills

Business development

Interpersonal skills

Knowledge of financial products

Communication

Stakeholder management

Education

Bachelor's degree in a related field

College diploma with experience

Job description

With National Bank, you benefit from working with a large established company, covering a large territory, and enjoying flexible working conditions while helping local people build their lives.

As a Residential Mortgage Specialist, you support Personal Banking clients in achieving an important milestone: purchasing a property. In your market, you work closely with external partners in the real estate industry as well as internal National Bank partners to grow your client base and identify residential financing strategies tailored to their needs.

***Please note that your specific location in Ontario will be determined based on your preferences and operational needs.***

Your Role

• Provide exceptional customer service by supporting our clients in the development of strategies during purchase transactions, mortgage pre-authorizations, and external refinancings.
• Establish and maintain a lasting relationship with real estate brokers and/or builders, in particular by informing them of the products and services offered.
• Organize and participate in business development activities and events.
• Communicate and work closely with our internal partners to increase customer retention, support branch customers, or referral customers to the most appropriate partner to drive cross‑selling.
• Update your knowledge of all National Bank products and market developments to act as an expert.

Your compensation

This position offers a commission‑based compensation structure with no cap, giving highly driven professionals the opportunity to reach their full potential. Alongside the backing of a major organization, you’ll benefit from a large, high‑potential territory. You’ll also enjoy a comprehensive benefits package available to all employees. This strong organizational support enhances your autonomy while providing a stable and rewarding environment to grow your career.

Your Team

You’ll work closely with a team of internal specialists, including branch‑based colleagues, who support you in delivering a complete and high‑quality service to your clients. This collaborative approach allows you to focus on building your portfolio while ensuring an exceptional client experience, backed by the expertise of your teammates.

Basic requirements

• A Bachelor's degree in a related field and one year of relevant experience or a college diploma and three years' relevant experience.
• Business development experience.
• Ability to meet business development targets.
• Strong interpersonal skills and ability to manage various internal and external stakeholders.
• Knowledge of financial products – an asset.

Your benefits

• Health and wellness program, including many options.
• Flexible group insurance.
• Generous pension plan.
• Employee Share Ownership Plan.
• Employee and Family Assistance Program.
• Preferential banking services.
• Opportunities to get involved in community initiatives.
• Telemedicine service.
• Virtual sleep clinic.

These are a few of the benefits available to you. We have an offer that keeps up with trends as well as your needs and those of your family.

Our dynamic work environments and cutting‑edge collaboration tools foster a positive employee experience. We actively listen to employees’ ideas. Whether through our surveys or programs, regular feedback and ongoing communication is encouraged.

We're putting people first

We're a bank on a human scale that stands out for its courage, entrepreneurial culture, and passion for people. Our mission is to have a positive impact on peoples' lives. Our core values of partnership, agility, and empowerment inspire us, and inclusivity is central to our commitments. We offer a barrier‑free workplace that is accessible to all employees.

We want our recruitment process to be fully accessible. If you require accommodation, feel free to let us know during your first conversations with us. We welcome all candidates!

What can you bring to our team?

Come live your ambitions with us!