Residential Care Worker - Relief

The Salvation Army Canada and Bermuda Territory; Toronto; On-site; CAD 29,000 - 32,000; Full time

Job summary

The Salvation Army Canada and Bermuda Territory is seeking a Residential Care Worker - Relief to support clients in Toronto, providing housing, meals, safety, and referrals within a faith-based, community-oriented setting.

The role requires compassion, strong communication, crisis management, and adherence to our mission. Compensation is CAD 22.29 per hour with union protections and opportunities for professional development in a supportive team.

Qualifications

• Preferred Degree or diploma in one of the human services professions.
• CPR+ Standard First Aid
• CPI
• ASSIST

Responsibilities

• Model healthy life skills and socialization to clients.
• Provide support to clients in residence and by telephone.
• Manage safety and security of the building after hours.
• Manage crises and conflicts among clients.
• Supervise client chores and work therapy.
• Review and complete written communications and reports.
• Maintain professional communication with staff, clients and public.
• Distribute client medications safely.
• Admit and orient new clients to residence.

Skills

Attention to detail

Problem solving

Confidentiality

Oral and written comms

Crisis/Conflict management

Diversity awareness

Interpersonal skills

Team player

First Aid/CPR

WHMIS

Mental health knowledge

CPIC/VSS

Cooking for 30

Food Handlers

Education

Preferred Degree or diploma in one of the human services professions

CPR+ Standard First Aid

CPI

ASSIST

Job description

The Salvation Army Canada and Bermuda Territory

Residential Care Worker - Relief

Sep 14, 2026

CA$22/hour

Who We Are

For more than 130 years, The Salvation Army has served people in need in communities across Canada and Bermuda. Building on our roots as a world-wide Christian church, each year we help more than 2 million people, providing necessities such as food, clothing and shelter. In addition, we support people experiencing unemployment, addiction and family challenges. We continually adapt and innovate to meet emerging needs and live out our mission, vision and values of hope, service, dignity and stewardship. As a faith- and values-based organization, we hire and serve people of all backgrounds and walks of life - there is a place for everyone to belong here.

Mission Statement

The Salvation Army exists to share the love of Jesus Christ, meet human needs and be a transforming influence in the communities of our world.

Job Description:

Should a current Toronto Harbourlight - The Homestead Alice M. Walter House employee that is a member of Union SEIU Local 1 within the first 5 days, their application will be given priority over external applicants.

Accountabilities:

Service Responsibilities

• Appropriately model healthy life skills and socialization to clients
• Provide support as needed to clients in residence, as well as clients and former clients by telephone
• Manage the safety and security of the building after office hours, including alarm system, evacuation, emergency management
• Manage interpersonal crisis and conflict situations among clients
• Manage behavior modification strategies with clients (positive and negative consequences, warnings and discharges) in consultation with team as required
• Train, assign and supervise client chores and work therapy as required
• Review and complete all required written communication, including log book, communication book, general log, Initial Inquiry Forms, EMHWARE, email reports as necessary
• Maintain professional and appropriate verbal communication with co-workers, on-call counselors, management, clients and members of the public while on duty
• Effectively and safely manage distribution of client medications
• Admit and orient new clients to the residence
• Answer doors, telephones and accept deliveries as necessary
• Prepare and serve meals as necessary
• Perform housekeeping duties as required
• Participate in team interactions and decision making
• Process client belongings on discharge
• Ensure that clients are following guidelines
• Stock housekeeping supplies as necessary
• Appropriately manage hazardous items such as cleaning supplies and sharp
• Supervise client urine screens, breathalyzers as required

Organizational Responsibilities

• Be in agreement with and willing to support our Mission Statement and treatment philosophy
• Maintain a drug and alcohol free lifestyle while on Salvation Army property and on duty Model appropriate dress that reflects a professional office environment
• Participate in all staff meetings by attendance and participation Participate in regular direct supervision with immediate supervisor and implement improvement in performance as directed
• Participate in yearly formal evaluation Represent The Salvation Army Homestead in a professional manner at all times
• Be punctual and work all hours scheduled, advising immediate supervisor when this is not possible

The above responsibilities must be performed in keeping with The Salvation Army's Mission, Vision and Values, in a professional manner, upholding our code of conduct.

Education, Qualifications and Certifications:

Preferred Degree or diploma in one of the human services professions

CPR+ Standard First Aid

CPI

ASSIST

Experience and Skilled Knowledge Requirements

Degree or diploma in one of the human services professions

Education, experience or equivalent in working with women with addictions and other marginalized women.

Develop an understanding and support for the mission and purpose of The Salvation Army in Canada and its implications as related to position responsibilities.

Skills and Capabilities :

• Attention to detail, problem solving and analytical skills.
• Strong sense of integrity and confidentiality with professional ethics and a balanced sense of fairness and flexibility.
• Excellent oral and written communication skills
• Crisis/Conflict Management Skills
• Diversity awareness and appreciation
• Strong interpersonal skills
• Ability to work effectively as a team member
• First Aid/CPR Certification
• WHMIS training an asset
• Mental health knowledge an asset
• Clear CPIC/VSS
• Ability to cook for thirty people
• Food Handlers Certificate
• Must be supportive of the mission of The Salvation Army

Vulnerable Sector Check: an original copy of a current Vulnerable Sector Check (VSC) that is less than six (6) months old is required by your start date, and the results of the check must be acceptable to The Salvation Army in its sole discretion. The cost of the VSC is borne by the employee.

Compensation: Please note that this job falls under a collective agreement. The hourly rate for the Residential Care Worker - Relief position is set at $22.29 per hour, and wage increments are provided based on collective agreement language.

Compensation:

The target hiring range for this position is $20.57 to $20.57 with a maximum of $20.57.

Placement in the salary range will be based on factors such as market conditions, internal equity, and candidate experience, skills, and qualifications relevant to the role.

The Salvation Army will provide reasonable accommodation upon request. Please email [e-mail] if you have a need for any accommodation and we will be pleased to discuss this with you.

T

The Salvation Army Canada and Bermuda Territory

The Salvation Army Canada and Bermuda Territory provides diverse social services, community programs, and spiritual support to those in need, promoting holistic well-being and empowerment.

Company size 11-50 employees

Momentum

Team growth

Momentum

Team growth

13% in 12 mo

20 employees on LinkedIn

Sep 23 May 26

Footprint

Where they work

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Company The Salvation Army Canada and Bermuda Territory