Peer Support Mentor

TSA The Salvation Army TSA; London; On-site; CAD 22,000 - 31,000; Full time

Benefits offered by this job

Health and dental benefits

Paid vacation and sick time

RRSPs

Flexible work arrangements

Job summary

The Salvation Army London Centre of Hope in London, ON is seeking a full-time temporary staff member for a 40-hour week (Mon-Fri, 9am-5pm) ending March 31, 2027. You will support clients, facilitate activities, assist counsellors and report on client files.

Responsibilities include safety, crisis referral, collaboration with staff, and maintaining confidentiality. Located at 281 Wellington Street, London, this role emphasizes compassionate service and adherence to OH&S standards.

Qualifications

• Consumer/survivor of the addictions/mental health system (in active recovery for a minimum 3 years) is required.
• Post-secondary studies in psychosocial rehabilitation or social services is an asset.
• Provide an original copy of a Background Check with vulnerable sector screening that is satisfactory to The Salvation Army.

Responsibilities

• Provide individualized support to clients aimed at maintaining and improving their social, interpersonal and life skills.
• Facilitate daily activities with individual clients and accompany clients to scheduled functions within the Centre.
• Assist Counsellors in developing/suggesting appropriate strategies and interventions in response to client needs or concerns.
• Refer any client issues of a serious nature, or a client in crisis occurring while on shift.
• Give verbal or written reports as appropriate to the counsellor to be included in client files.
• Work in compliance with OH&S Act and Procedures and adhere to health and safety policies.
• Work closely with security to identify safety and security needs.
• Follow through on all safety and security procedures (including fire).
• Perform other position related duties as required.

Skills

Communication skills

Empathy & client support

Organizational skills

Attention to detail

Confidentiality

Self-motivation

Interpersonal skills

Education

Post-secondary studies in psychosocial rehabilitation or social services

Active recovery from addictions/mental health system (3+ years)

Background Check with vulnerable sector screening

Peer Certification / Training (asset)

Tools

MS Office

Catalyst database

Job description

Who We Are

For more than 130 years, The Salvation Army has served people in need in communities across Canada and Bermuda. Building on our roots as a world-wide Christian church, each year we help more than 2 million people, providing necessities such as food, clothing and shelter. In addition, we support people experiencing unemployment, addiction and family challenges. We continually adapt and innovate to meet emerging needs and live out our mission, vision and values of hope, service, dignity and stewardship. As a faith- and values-based organization, we hire and serve people of all backgrounds and walks of life - there is a place for everyone to belong here.

Mission Statement

The Salvation Army exists to share the love of Jesus Christ, meet human needs and be a transforming influence in the communities of our world.

Job Description

Hours: 40 hours; Monday-Friday 9:00am-5:00pm Full-Time Temporary Position ending March 31, 2027.

Accountabilities

Role Specific Responsibilities

• Provide individualized support to clients aimed at maintaining and improving their social, interpersonal and life skills, one-on-one friendly interactions, and supportive listening.
• Facilitate daily activities with individual clients and accompany clients to scheduled functions within the Centre.
• Assist Counsellors in developing/suggesting appropriate strategies and interventions in response to client needs or concerns.
• Refer any client issues of a serious nature, or a client in crisis occurring while on shift.
• Give verbal or written reports as appropriate to the counsellor to be included in client files.
• As required and as applicable, make suggestions that will improve efficiency, working conditions or procedures to the Withdrawal Management Program Manager Health and Safety Work in compliance with OH&S Act and Regulations and abide by The Salvation Army’s health and safety policies and procedures.
• Work closely with security, identifying any safety and security needs.
• Responsible for the following, work in compliance with the Ontario Health & Safety Act and Regulations, use personal prescribed safety equipment and clothing as directed by the employer, report workplace hazards, dangers, injuries or illness, work in a manner as required by the employer, and report workplace injuries or illness.
• Responsible to follow through on all safety and security procedures (including fire) as outlined in the policy and procedures manual.
• Perform other position related duties as required.

Critical Relationship Management

Internal: Work cooperatively with staff from various Centre of Hope departments. Participate in regular staff meetings to review operational effectiveness, changes in policies and procedures, and in-service training.

External: Community, clients.

Managerial/Technical Leadership Responsibility

This position reports directly to the Withdrawal Management Manager or designate.

Working Conditions

The Supervisor will set the hours of work and work schedule. Normal hours of work – may vary as per operational requirements and responsibilities and includes a ½ hour paid meal break where applicable. Normal location of work is at: 281 Wellington Street, London, ON N6B 2L4 and outreach locations. The above responsibilities must be discharged in accordance with the Salvation Army’s Mission Statement, in a professional manner, exemplifying Christian Standards of conduct.

Education, Qualifications and Certifications

• Consumer/survivor of the addictions/mental health system (in active recovery for a minimum 3 years) is required.
• Peer Certification / Training is an asset.
• Post-secondary studies in psychosocial rehabilitation or social services is an asset.
• Provide an original copy of a Background Check with vulnerable sector screening that is satisfactory to The Salvation Army, in its sole discretion, is required. The screening is secured either through the National Canadian Police Information Centre (CPIC) or through a local police detachment May require screening through the Salvation Army Abuse Registry.

Experience and Skilled Knowledge Requirements

• Knowledge of and experience working with community-based agencies and services.
• Computer skills specifically MS Office with an understanding of data collection and the Catalyst database.
• Develop an understanding and support for the mission and purpose of The Salvation Army in Canada and its implications as related to position responsibilities.

Skills and Capabilities

• Demonstrated ability to deal with people with substance use disorders in a supportive, non-judgmental manner, on both a one-on-one basis and as part of a team.
• Demonstrated ability to use sound judgment when making decisions.
• Excellent organizational skills, ability to follow detailed instructions.
• Demonstrated ability to maintain successful working relationships; and to deal with people in a pleasant, professional, and responsible manner.
• Strong oral and written communication skills.
• Self-motivated and disciplined.
• Maintain confidentiality in all matters pertaining to clientele and coworkers of The Salvation Army London Centre of Hope.

Compensation

The target hiring range for this position is $19.21 to $19.21 with a maximum of $19.21. Placement in the salary range will be based on factors such as market conditions, internal equity, and candidate experience, skills, and qualifications relevant to the role.

The Salvation Army will provide reasonable accommodation upon request. Please email [e-mail] if you have a need for any accommodation and we will be pleased to discuss this with you. Our employees are motivated by the fulfillment and meaning they experience as they serve people in need across Canada and Bermuda. Whether at the front-lines or in a support role, as part of our team you'll work alongside a diverse and skilled group of purpose-driven professionals, empowered to provide exceptional service. We deeply value the relationships we build in the workplace, as well as the opportunities given to us such as the potential to experience flexibility at work, receive health and dental benefits, paid vacation and sick time, RRSP's, as well as to expand our skills and advance our careers as together we build a culture of continuous learning and growth. If you're looking for a career that allows you to find meaning, make an impact, and one that challenges you to grow and become the best version of yourself, join our dynamic team. There is a place for everyone to belong at The Salvation Army.